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"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Home from home . Great selection for breakfast."

"Did not take Breakfast."

"Rooms very clean and well configured "

"The staff were very friendly and welcoming, the hotel is very modern and clean and there is a free coffee machine for use which was a bonus. Room had its own kitchenette and kettle which was very useful."

"Quiet little place. Not much nearby but just enough to get buy with out having a vehicle. "

"I was a little annoyed that an international hotel did not offer anything but snacks from their restaurant over the weekend. I was with my elderly 84 father and we are vegetarian and the only thing we could eat was a pizza or chips if we chose to come straight back after a days site seeing. "

"Amazing breakfast"

"We didn't have breakfast. If you are in a comfortable room you do not get a kettle or a safe although the staff did say we could use the coffee machine in the lobby and lockers by reception. Nice spa area though the hot tub was out of use. "