"Arrived at the airport at 9:30PM called for the complimentary shuttle. Called two more times and waited till 10:15PM to be picked up. Upon arrival check in was uneventful. Not friendly not sorry. Went to bed and had trouble sleeping because of the guest right above us. We stayed in room 285. Above us in 385, sounded like they played with their dog throwing its toy and running after it. We turned the air conditioner on constant hoping that would be loud enough to help with the noise. Called the front desk and was told they would call them. Should have moved the next morning, but we left for the day very early and got back late. Just wanted to clean up and get some rest. Again, another night of the same thing. All four days with no relief. Totally our fault for not moving. Letting you know with this review to request the top floor and away from the swimming pool if you are gone all day hiking and riding and want to sleep at night. Breakfast was awful. The orange juice is watered down, the powered eggs are worse than the ones I had in Viet Nam. The toilets are almost on the floor. Thought I was falling. Rooms need an upgrade. Location is great. Beds are clean."