MAKE YOURSELF A FAVOR AND BOOK ANOTHER HOTEL! Ok, so the rooms have NO PHONE!! If you need anything, you must go to the reception on the 7th floor! We checked in, stayed overnight, explored the city and came back to the hotel. Housekeeping had not cleaned our room, never brought new towels, made our beds, etc (we booked 2 rooms!). So, I found the hotel’s number online and I called them (did I say there in no phone in the room?). The guy that answered the phone said, I had to put a flag on the door for housekeeping service the rooms. There was no flag in the rooms to hang on the door. He got upset with me. No one mentioned that to me at check in and there was nothing in the room to hang on the door. So, I asked him if he could get housekeeping to come and service the room. He said no, you have to go to the reception on the 7th floor and tell them. What!?! I’m already talking to you! You are at the hotel! I have to leave my room, go to the 7th floor to tell them what I’m telling you?!? How does that make sense!!? The guy hang up the phone on me and he could careless about me, my family, and our experience at the hotel! All the walls in the entire hotel are black and very deemed lights! It’s a very dark hotel!!! My family is on a trip in Europe and I must say, this was the worst experience, not only of our trip, but of my recent years of travel! This was my family’s experience! Just horrible!
