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Nhận xét về OZO George Town Penang

3.5 out of 5
OZO George Town Penang
166 Jalan Argyll, George Town, George Town

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 73/153 nhận xét" "
Đánh giá 8 - Tốt. 49/153 nhận xét" "
Đánh giá 6 - Được. 16/153 nhận xét" "
Đánh giá 4 - Kém. 9/153 nhận xét" "
Đánh giá 2 - Tồi. 6/153 nhận xét" "

8,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Lai Mui Rita

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Alexandra

Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
1. Housekeeping - hit or miss, not consistent 2. F&B - modify / extend hours especially in room dinning. 3. First floor staff - not approachable 4. Phone operator - need training. Either they don't understand or just don't care. Eg. I wanted to order room service and I was told the last order was 5pm. That's fine but don't aggregate a hungry guest with 'so you need more towels'! . . .
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Francisco

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel close to shipping and food.
Lưu trú 4 đêm vào Tháng 4, 2024
Management Team trả lời vào 08/05/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Selin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 4, 2024
Management Team trả lời vào 22/04/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Trung van

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 3 đêm vào Tháng 3, 2024
Management Team trả lời vào 02/04/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

José Luis

Đi cùng bạn đồng hành
Infinity pool
Lưu trú 3 đêm vào Tháng 3, 2024
Management Team trả lời vào 02/04/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Eamon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great rooms with bed oriented to make the most of the view. Clean, with good amenities. Fantastic value
Lưu trú 2 đêm vào Tháng 3, 2024
Management Team trả lời vào 25/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Sik Chew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and easy check in check out. Centrally located in Georgetown convenient walking distance to several fantastic eateries.
Lưu trú 4 đêm vào Tháng 3, 2024
Management Team trả lời vào 25/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Wendy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Regular maintenance on Aircon is required, my parents stay, the Aircon was not cold, even they have adjusted the temperature to 18, overall, the beds are closely, and comfortable. The stuff service is excellent. 👍
Lưu trú 3 đêm vào Tháng 3, 2024
Management Team trả lời vào 21/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Lim

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great view from pool and gym. Close enough to eateries and main attractions. Only lack a good mini mart nearby
Lưu trú 3 đêm vào Tháng 3, 2024
Management Team trả lời vào 21/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 - Kém

Cho ting

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is very small.the checking area is as small as a small company’s reception area.I would not stay this hotel anymore
Lưu trú 6 đêm vào Tháng 3, 2024
Management Team trả lời vào 21/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Chak kuen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
整齊感覺良好，早餐很一般
Management Team trả lời vào 04/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Michel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Parfait
Parfait !! A 100m du centre historique de Georgetown..chambre au 11e avec vue mer ..impeccable
Lưu trú 3 đêm vào Tháng 2, 2024
Management Team trả lời vào 04/03/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Khai Yen, Portsmouth

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness can better improve. Overall still good but can be better
Lưu trú 1 đêm vào Tháng 2, 2024
Management Team trả lời vào 25/02/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 - Kém

Kevin

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
水泵房太嘈吵，晚間影響睡眠；房間溫度持續18度，試圖調升但不果；沖涼時水花濺到坐廁附近，令廁所地面濕滑。
Lưu trú 1 đêm vào Tháng 2, 2024
Management Team trả lời vào 22/02/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Good location and service from the team. However, even though the hotel is only a few years old you can see that it is not well maintained. Reception on 20 floor, when I was there 1 of the 3 lifts was not working. Hence sometime at the busy time you may need to wait a while for a lift. I was there before check in time, left luggage was on ground floor so wasted quite a lot of time for lift to and from the 20 floor, queued for a while at reception then been told to take luggage back to ground floor.
Lưu trú 1 đêm vào Tháng 2, 2024
Management Team trả lời vào 08/02/2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & rfacilities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

6/10 - Được

Seta

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Sạch sẽ
Comfort but lacks cleaning
Room was very comfortable. My only complaint is the cleaning staff don’t do a good job. They did not vacuum or clean the bathroom floor before my arrival or during my 5 night stay.
Lưu trú 5 đêm vào Tháng 1, 2024
Management Team trả lời vào 08/02/2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our room cleanliness very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 - Xuất sắc

Jim

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Management Team trả lời vào 08/02/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Su-Feh

Super helpful, friendly and efficient staff - from check-in, housekeeping and checkout. Awesome infinity pool on the rooftop. Small gym but usable. This hotel is excellently located - walking distance to great food in all directions.
Lưu trú 6 đêm vào Tháng 1, 2024
Management Team trả lời vào 08/02/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Marius

Lưu trú 2 đêm vào Tháng 1, 2024
Management Team trả lời vào 02/02/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Wai ping

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
泳池很好
附近有很多吃的（新世界），泳池在頂樓，很開陽舒服，房間單人床有點小，價錢便宜，總體而言不錯
Lưu trú 4 đêm vào Tháng 1, 2024
Management Team trả lời vào 02/02/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Nozomi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
・部屋が清潔 ・スタッフが親切 ・部屋、受付、朝食会場の景色が良い ・インフィニティプールがいい
Lưu trú 1 đêm vào Tháng 1, 2024
Management Team trả lời vào 29/01/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

ALISON

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel - spacious clean bright rooms, big bathroom. Pool area fabulous.
Lưu trú 4 đêm vào Tháng 1, 2024
Management Team trả lời vào 29/01/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

VIJAYALETCHUMI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is relatively new so it’s clean and the suite room was very comfortable. Staff are very friendly. The view from the room and restaurant is also very lovely.
Lưu trú 3 đêm vào Tháng 1, 2024
Management Team trả lời vào 15/01/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

ALBERTO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buena relacion calidad/precio
Hotel bien ubicado y las habitaciones correctas. Buena relación calidad precio. Desayuno mejorable en la calidad de los productos y variedad de frutas por ejemplo.
Lưu trú 2 đêm vào Tháng 12, 2023
Management Team trả lời vào 11/01/2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Cassie

Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
Property was good, reasonably clean. Shower head in my room was broken which made for an interesting experience. Location is fantastic, very centreal and safe. Staff were a bit hit and miss. Inital encounter with staff was not very friendly, rudely instructed tha5 reception is on level 20, signage at entry not very clear. Often staff would push infront of you to enter the lift first, perhaps some etiquette in customer servicewould be beneficial.
Lưu trú 6 đêm vào Tháng 12, 2023
Management Team trả lời vào 09/01/2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & room qualities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2023
Management Team trả lời vào 31/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Karen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good accommodation
Convenient and cozy area. Towels are clean. Quiet place
Lưu trú 2 đêm vào Tháng 12, 2023
Management Team trả lời vào 30/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Liying

Thích: Nhân viên & dịch vụ
Comfortable stay.
Lưu trú 4 đêm vào Tháng 12, 2023
Management Team trả lời vào 30/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Yuki

Lưu trú 2 đêm vào Tháng 12, 2023
Management Team trả lời vào 30/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Michelle

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice small hotel for short trip and Garnesh is very helpful and friendly. It’s quite near to many nice eateries and the hotel is safe and quiet.
Lưu trú 2 đêm vào Tháng 11, 2023
Management Team trả lời vào 30/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We are so appreciative of your kind comments. We acknowledge that our employees are the most valuable asset of our organization and especially the front-line employees like Ganesh. They are our brand ambassadors.It will be our pleasure to be at your service again.Thank you.Best Regards,Management Team

8/10 - Tốt

Shuan

Lưu trú 1 đêm vào Tháng 11, 2023
Management Team trả lời vào 30/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

James H

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property, well maintained, well run, friendly employees. Absolutely loved the contemporary decor. My only suggestion would be to allow more guest discretion in choice of room temperature. 33 degrees doesn’t suit everybody all the time.
Lưu trú 4 đêm vào Tháng 11, 2023
Management Team trả lời vào 30/12/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and room facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Eng Hwee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Is very nice hotel staffs are helpful. All kinds of good foods nearby.
Lưu trú 3 đêm vào Tháng 10, 2023
Aizat Ali trả lời vào 07/11/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Sherly

Lưu trú 2 đêm vào Tháng 9, 2023
Aizat Ali trả lời vào 07/11/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A great stay
We had a great stay at Ozo. Will definitely recommend to friends and family.
Lưu trú 3 đêm vào Tháng 9, 2023
Aizat Ali trả lời vào 29/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Corentin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Aizat Ali trả lời vào 29/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 - Kém

Erviana

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 9, 2023
Aizat Ali trả lời vào 29/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 - Xuất sắc

Fathima

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A new modern hotel conveniently located within walking distance to Armenian street and other attractions. Spacious rooms with great city views, every corner of the room was so clean and well presented. The sky pool has sick views. it’s really good value for money and couldn’t really fault anything here.
Aizat Ali trả lời vào 29/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was a new experience...the hotel lobby is at the top of the building & the rooms below.. The carpark was good...we don't have to trouble ourselves to look for parking space in the town...it was also so conveniently easy to park... The staff was friendly...the hotel was clean...enjoyed our stay...
Lưu trú 2 đêm vào Tháng 9, 2023
Aizat Ali trả lời vào 08/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - Xuất sắc

Yosuke

Lưu trú 1 đêm vào Tháng 8, 2023
Aizat Ali trả lời vào 29/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Ramon

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location near the city and good breakfast selection. Security personal at the entrance/parking was very friendly. Noisy till late at night as the windows are thin and there seem to be outdoor music nearby which can be heard till after midnight. Durian is forbidden but seems hotel people don't care to enforce it as two days in a row there was so strong smell on the whole hallway on our floor despite informing the reception.
Lưu trú 4 đêm vào Tháng 8, 2023
Aizat Ali trả lời vào 08/09/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.Guests are strictly prohibited from bringing durian or any durian-related products into the hotel premises, including guest rooms, public areas, and dining areas.Our teams have diligently informed all of our guest of this prohibition upon check-in.A penalty charges is applicable for any guest that went against this policy.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
hema trả lời vào 19/08/2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 - Được

Eugene, CHERMSIDE

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Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
While this is a relatively new property, the cleaning is not good. Rubbish was left in room by previous guests. We were 9 days and the carpet had same mess/dirt on it every day. The daily used products were not replenished in the coffee tea bar. The swimming pool ran out of towels early afternoon each day we went. Desk staff and some restaurant staff were great. Others in the restaurant never smiled or returned greetings, not very welcoming.
Lưu trú 9 đêm vào Tháng 7, 2023
Aizat Ali trả lời vào 08/08/2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best regards,Management Team

8/10 - Tốt

Priscilla

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall still fine not too good not too bad.
Lưu trú 3 đêm vào Tháng 7, 2023
Aizat Ali trả lời vào 08/08/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Maria

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, good location.
Lưu trú 2 đêm vào Tháng 7, 2023
Aizat Ali trả lời vào 08/08/2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - Tốt

Elaine, Singapore

Lưu trú 2 đêm vào Tháng 7, 2023
hema trả lời vào 19/08/2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 - Xuất sắc

Siew Hong Irene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 6, 2023
hema trả lời vào 10/07/2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

10/10 - Xuất sắc

Wai Keong

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2023
hema trả lời vào 10/07/2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 - Tốt

Amelia

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 6, 2023
hema trả lời vào 10/07/2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team