2/10 - Tồi
Ravindra Vasant
Đi cùng gia đình
15/02/2024
There was no one at the property to assist with checkin. My parents reached the place and we're stuck for hours. Apparently there is additional checkin that needed to be done which was hidden away in some link, the least they should have done is to have someone helping with this online checkin that speaks English. Instead there was only a local watchman who had no idea. I eventually booked a separate hotel for them. When asked for cancelling, I was told it's not their policy to refund. I see no reason why I need to pay for their lack in operational process. Horrible experience.
Ravindra Vasant
Lưu trú 3 đêm vào Tháng 2, 2024