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"the VIP lounge is a disappointment the hotel is lovely and the staff are amazing"

"Thank you for your amenities- room was a little small for suitcases "

"Awesome facilities and it’s very close to the station so huge luggage is easy to cart to and from, recommend more than one nights stay The staff were friendly, they also knew some English which helps with language barriers, the staff recommended a high end beef restaurant close by which is a definite must try"

"It’s designed as a comfortable mansion, with every amenity and facility you may need. A great place worth every penny of my budget!"

"Great spa."

"Dinner and breakfast options are 6,7pm we requested 7pm just walk up around 6 to look around and realized everything was preset so my food was sitting there an hour before I eat kinda sucks "

"Friendly staff and nice atmosphere. Good onsen and comfortable bed. "

"The room was clean but a little old and a couple spots creaked. Staff was friendly and helpful. The gym/pool was not free even though i had a suite and the buffet had a good variety but it was hell to walk around. The open air bath was really far away and was given 1 water bottle because i was solo? Again, on a suite? There may seem to be a lot of issues but it was still better than most 4 star hotels."

"Staff are very nice, good service "