I am disappointed to read Gabe’s review, however our view of events is somewhat different. We are a very small boutique property and do not have the luxury of a full time person sitting in Reception all day. However there is clearly signed intercom phone adjacent the door which reaches staff directly. We are never more than a couple of minutes away from Reception. Gabe arrived, from what we could tell, at the same time as some other guests. Perhaps Gabe had been standing on the shaded deck of Reception until the other guests arrived to use the intercom phone? Upon check-in Gabe did not wish to provide a credit card for payment and was insistent that they had already paid. We tried to explain that their booking was “Hotel Collects Payment From Guest” and they had not been charged and needed to pay for their booking. We even showed them the Expedia email confirming this. We use the Hotel Collect payment method with the physical card upon check-in as it is more secure and also some guest prefer us to charge a different card on arrival. Doubting our information, they proceeded to check their booking information on their phone. We were not aware that rather than having a snapshot or the like of their booking information on their phone, they were attempting to access the internet. When it was apparent they were having difficulty, we offered to assist and found that they were trying to connect to the internet via our secure internal network. We explained that the correct WiFi access point to use was “Guest WiFi” and that a free voucher code was required – which we provided to Gabe. They then proceeded to login to the internet. While they were doing that we escorted the other guests, who arrived at the same time, to their room and in less than 5 minutes returned to reception to assist. However Gabe had left.

So glad you enjoyed your stay. Looking forward to welcoming you back again!

It is our little bit of paradise that we enjoy sharing with our guests.

Thank you for your great review, much appreciated

Thank you for your positive feedback.

Thank you for staying Gipsy Point Lakeside and your positive feedback is much appreciated Peter

thank you for your feed back. Unfortunately our Guest Dinning room is only open seasonally. We do provide a selection of items in our small shop including a selection of 'Heat & Eat' meals which are made by our Chef and frozen. Meat and/or seafood BBQ Platters with salad are also available all year.