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Nhận xét về SureStay Plus Hotel by Best Western Gold Beach

2.5 out of 5
SureStay Plus Hotel by Best Western Gold Beach
29232 S Ellensburg Ave, Gold Beach, OR

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 327/1002 nhận xét" "
Đánh giá 8 - Tốt. 335/1002 nhận xét" "
Đánh giá 6 - Được. 165/1002 nhận xét" "
Đánh giá 4 - Kém. 102/1002 nhận xét" "
Đánh giá 2 - Tồi. 73/1002 nhận xét" "

7,8/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Pamela

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom sink was cracked and leaked all over the floor. The lever to turn on the shower that was located in the tub was broke, so no way to turn on shower. The room was run down. The desk clerk was helpful and offed to have sink fixed next day, but we did not want someone in room when not there. The breakfast very limited. Worst stay ever.
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Larry

Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Michelle

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking was tough as they had an event but staff was amazing and the room was very clean.
Lưu trú 1 đêm vào Tháng 5, 2024
Tammie trả lời vào 16/05/2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 - Kém

Aimee

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We picked the 1st floor because my husband has mobility issues only to find out the 2nd floor was ground level. No elevator meant he had to use the stairs often. We chose this hotel and city destination based on the availability of their jacuzzi suite. Upon check-in we were notified that jacuzzi in our room was not working and there were no others available. They offered to give us a partial refund but said they would need to get approval from the manager. The insulation must be terrible because you can hear every footstep and conversation that takes place in the hallways and neighboring rooms. We were also placed next to what looked to be a laundry facility, which sounded like it was in the room with us as the machines ran late into the night. It did at least drown out some of the noises coming from the neighbors. Our room was located along the walking path to the beach. Unfortunately, so was our bathroom window. The blinds in that window were only long enough to close leaving a 4-5" gap at the bottom. This was precisely crotch level if you were in bathroom and nicely eye level if you were a stranger out on the path. Ours was the only room on this floor that had this issue and the closest room to the path. Upon check out we were informed that because we booked through Expedia we would have to go through them for the partial refund. I contacted Expedia and they were happy to oblige but would need confirmation from the hotel management. They never got a response. Ghosted.
Lưu trú 2 đêm vào Tháng 5, 2024
Tammie W trả lời vào 14/05/2024
I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We do not want guests staying two nights in a room if they are not happy with it. We are more than happy to move you rooms or find some type of solution for you! There has been no written communication from Expedia in our system.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The property is clean but dated.
Lưu trú 1 đêm vào Tháng 4, 2024
Tammie W trả lời vào 28/04/2024
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - Được

susan

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Tammie W trả lời vào 28/04/2024
Thank you for taking the time to provide a score on your recent stay.

10/10 - Xuất sắc

Mary, Long Beach

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location can’t be beat! And the checkin staff was unbelievably helpful. ⭐️⭐️⭐️⭐️⭐️
Lưu trú 1 đêm vào Tháng 4, 2024
Tammie trả lời vào 11/04/2024
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 - Kém

ARNETIA

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only thing it had going for itself was the views and location! Very dirty, noisy, and the staff wasn't helpful with my concerns!
Lưu trú 2 đêm vào Tháng 4, 2024
Tammie trả lời vào 09/04/2024
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

6/10 - Được

Lyla

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Location was excellent right on the beach. Room was dated and needed some repairs. Room was clean. Breakfast was great. Service was very good and staff was friendly.
Lưu trú 1 đêm vào Tháng 4, 2024
Tammie trả lời vào 07/04/2024
Thank you for taking the time to provide feedback on your recent stay. We are in the process of getting new case goods.

10/10 - Xuất sắc

Ashley

Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was super friendly! Breakfast was excellent!
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 07/04/2024
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

Ryan

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 07/04/2024
Thank you for taking the time to provide a score on your recent stay.

2/10 - Tồi

Callahan

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty rooms, staff didn’t know what they were doing. Wouldn’t recommend for any family.
Tammie trả lời vào 03/04/2024
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

10/10 - Xuất sắc

Kennon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to get to,and parking is convenient.
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 02/04/2024
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

Brian

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We only stayed for one night wish have stayed more it was beautiful too
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 07/04/2024
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - Xuất sắc

Elizabeth

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Love the view and ocean sounds!
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 28/03/2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - Được

Cynthia

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Room really needed updating, flat screen TV, better chairs for the balcony, new headboard. Biggest disappointment was the broken hot tub and pool. How often do both break at same time,? This information should be shared online. Food was good and bed was comfortable.
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 19/03/2024
Thank you for taking the time to provide feedback on your recent stay. We do apologize that both the pool and hot tub were down at the same time.

8/10 - Tốt

Clark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great as always
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 14/03/2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - Xuất sắc

emilie

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So close to the ocean! Clean and spacious rooms. Super friendly front desk staff.
Lưu trú 1 đêm vào Tháng 3, 2024
Tammie trả lời vào 12/03/2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - Xuất sắc

Paula

Lưu trú 1 đêm vào Tháng 2, 2024
Tammie trả lời vào 20/02/2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 - Kém

Steve

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was run down (a lot of deferred maintenance needs to be done)
Lưu trú 1 đêm vào Tháng 1, 2024
Tammie trả lời vào 08/01/2024
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to move you rooms or find some type of solution for you!

2/10 - Tồi

Eicke

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Shower Faucet was not switching properly preventing us (2 kids) to have warm baths
Lưu trú 1 đêm vào Tháng 12, 2023
Tammie trả lời vào 31/12/2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

4/10 - Kém

Meet Hitesh

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We arrived at the property on Christmas eve paying a premium for our jetted tub. To our surprise upon arrival, we were informed that the jetted tubs do not work. The sole purpose of doing a long trip was to enjoy the view with the jetted tub. With no other option left, we had to move forward with staying at the property without the amenities provided at the full price. If the facilities mentioned are not available then do not display them on your website and misguide someone’s expectations. Wifi is extremely poor and connectivity is poor.

4/10 - Kém

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Would not recommend.
Very tired room. We stayed the day after Christmas so not many guests. Quiet. Curtains in the room will let in plenty of light in the morning. You’ll be getting up with the chickens in the summer.
Lưu trú 1 đêm vào Tháng 12, 2023
Tammie trả lời vào 28/12/2023
Thank you for taking the time to provide feedback on your recent stay. We are eagerly waiting for new furniture to arrive in April/May of the New Year

8/10 - Tốt

Faye

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
beach view, the room was spacious for my dog, clean room
Lưu trú 1 đêm vào Tháng 12, 2023
Tammie trả lời vào 28/12/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - Tồi

Marta

Lưu trú 1 đêm vào Tháng 12, 2023
Tammie trả lời vào 21/12/2023
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to find some type of solution for you!

8/10 - Tốt

Lori

Tammie trả lời vào 20/02/2024
Thank you for taking the time to provide a score on your stay.

8/10 - Tốt

Monty

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Tammie trả lời vào 28/12/2023
Thank you for taking the time to provide a score on your recent stay.

6/10 - Được

Matthew

Đi cùng thú cưng, Đi cùng bạn đồng hành
Good stay with our 2 dogs. Great deck with ocean views from 1st floor. Easy beach access. Very large rooms. Some tiles in room(101- pet friendly room) are broken. Furniture has some stains and lots of animal hair on them from previous guests, but we always travel with flat sheets just in case we feel the need to cover furniture.
Lưu trú 3 đêm vào Tháng 11, 2023
Tammie trả lời vào 29/11/2023
Thank you for taking the time to provide feed back on your recent stay. We have in the process of replacing broken tiles in all rooms. New furniture is scheduled for delivered April/May of next year.

2/10 - Tồi

Vasif

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Tammie trả lời vào 25/11/2023
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to find some type of solution for you!

10/10 - Xuất sắc

Laurel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 11, 2023
Tammie trả lời vào 24/11/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

peggy

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms were spacious lots of comfortable seating, pets rooms do not give you much of a view of the ocean, but the room was comfortable
Lưu trú 4 đêm vào Tháng 11, 2023
Tammie trả lời vào 19/11/2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

Brenda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay, the room was nice and roomy with a beautiful view of the ocean. The free breakfast was delicious. We would definitely stay here again.
Lưu trú 2 đêm vào Tháng 11, 2023
Tammie trả lời vào 21/11/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - Tồi

Jason

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wet Dog Smell
We called ahead for a late check-in, then was asked to enter a back door where we squeezed through a narrow hallway lined with dirt and cigarette butts. The attendant was pleasant and accommodating with some towels. The room did not smell musty, so we opened the back door hoping the ocean breeze would air the room out. Tired, we headed to bed, we layed in bed overwhelmed by the musty smell (wet dog). We attempted to power through and fell asleep briefly, but we woke up with headaches and sick smells. We packed up and left at 3am, and called the office in the morning. The office staff was unapologetic, defensive, and rude. Never staying here again, better hotels down the road.
Lưu trú 2 đêm vào Tháng 11, 2023
Tammie trả lời vào 15/11/2023
If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you!

8/10 - Tốt

Jeanne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Tammie trả lời vào 08/11/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - Tồi

Alicia

Thích: Sạch sẽ, nhân viên & dịch vụ
We got there after dark, there were kids running around outside being a bit loud, having fun but you could hear them inside the room. The room it's self had good, but wore furniture, the head board had extensive marks in it. The bathroom didn't seem very clean, the tub had remnants in it, the stopper didn't really work ,there was some mold on the roof, and the towels were stained. We did enjoy the view from the 3rd floor, we stayed up a while to watch the full moon on the water which ened up being a mistake because they started construction at 7:45 am on that Sunday 10/ 29 right next to our room. Which stated with a meeting that really upset their dogs at 7:20am
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 31/10/2023
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. Unfortunately we are unable to control over when construction starts next door.

10/10 - Xuất sắc

Devon

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife liked it for the close walk to the beach.
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 27/10/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - Xuất sắc

SHARON, Coarsegold

Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 19/11/2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - Xuất sắc

Samantha, Roseburg

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, room was clean. Breakfast was yummy.
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 26/10/2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 - Kém

James, Fredericton

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very disappointed in this property. Firstly they charged us $30 to allow us access to our room 1.5 hours before check in (where was our credit for leaving 3 hours early the next day!?). The property is very worn out and run down. Not nearly up to snuff compared to other Best Westerns we’ve stayed at. Our trash can wasn’t even emptied when we arrived and orange peels were left on the floor. There is a beautiful view of the ocean but the night we were there it was unwalkable due to high tides that were very violent. Lots of noise throughout the hotel which kept us up. Breakfast next day was nice and they certainly tried some new things compared to other motels we’ve stayed at but overall we would never return as the place was really run down unfortunately.
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 22/10/2023
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

8/10 - Tốt

Nardi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Nice, but no air conditioning
Reasonably nice, older property. The room was clean. However, there is NO air conditioning in the room. When we arrived it was at least 85 degrees in the room. We open the terrace door and left to get supper. When we returned, it was still about 80 degrees. We slept with the terrace door open. It eventually cooled down, but having your door open all night doesn't give you a good feeling.
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 19/10/2023
Our rooms face that sunset and it does heat up quite quickly during that time. I apologize that the rooms do not have ACs. Many of the older buildings on the coast were never built with ACs since the coast temperature is mostly cool throughout the year.

10/10 - Xuất sắc

Kenneth H

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was nice at check in and the breakfast was pretty good. Had real plates and silverware
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 20/10/2023
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - Được

Michael

Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 08/11/2023
Thank you for taking the time to provide a score on your recent stay.

10/10 - Xuất sắc

Carol

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Right off the hwy and right on the ocean. Great view and great place to relax
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 11/10/2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

Oleg

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice Stay
We enjoy the room and we highly recommend it!
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 11/10/2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

Arthur

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful views of the ocean. Great location for day tours around the area.
Lưu trú 1 đêm vào Tháng 10, 2023
Tammie trả lời vào 10/10/2023
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - Tồi

Dennis, RENO

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
No check in allowed until after 4:00 pm
Lưu trú 1 đêm vào Tháng 9, 2023
Tammie trả lời vào 27/09/2023
Thank you for taking the time to provide feedback on your recent stay. Check in time is 4pm. Guest are checked in prior to 4pm if the room type they booked is clean and inspected.

4/10 - Kém

Carla, Laramie

Lưu trú 1 đêm vào Tháng 9, 2023
Tammie trả lời vào 27/09/2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not a massive fan. Felt uncomfortable, not that clean. May be just a standard US motel vibe but I did not like. Very glad to leave.
Lưu trú 1 đêm vào Tháng 9, 2023
Tammie trả lời vào 23/09/2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

10/10 - Xuất sắc

Lynn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They had an exceptional breakfast buffet. They drain in the shower was slow to drain.
Lưu trú 1 đêm vào Tháng 9, 2023
Tammie trả lời vào 15/09/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - Tốt

Ashley

Lưu trú 3 đêm vào Tháng 9, 2023
Tammie trả lời vào 10/10/2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.