4/10 - Kém
Aimee
Đi cùng bạn đồng hành
10/05/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We picked the 1st floor because my husband has mobility issues only to find out the 2nd floor was ground level. No elevator meant he had to use the stairs often. We chose this hotel and city destination based on the availability of their jacuzzi suite. Upon check-in we were notified that jacuzzi in our room was not working and there were no others available. They offered to give us a partial refund but said they would need to get approval from the manager. The insulation must be terrible because you can hear every footstep and conversation that takes place in the hallways and neighboring rooms. We were also placed next to what looked to be a laundry facility, which sounded like it was in the room with us as the machines ran late into the night. It did at least drown out some of the noises coming from the neighbors. Our room was located along the walking path to the beach. Unfortunately, so was our bathroom window. The blinds in that window were only long enough to close leaving a 4-5" gap at the bottom. This was precisely crotch level if you were in bathroom and nicely eye level if you were a stranger out on the path. Ours was the only room on this floor that had this issue and the closest room to the path. Upon check out we were informed that because we booked through Expedia we would have to go through them for the partial refund. I contacted Expedia and they were happy to oblige but would need confirmation from the hotel management. They never got a response. Ghosted.
Aimee
Lưu trú 2 đêm vào Tháng 5, 2024