4/10 - Kém
David
Đi cùng gia đình
26/07/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
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Burleigh Surf Apartments has a fantastic beachfront location with spacious units and great ocean views. However, the quality varies since each apartment is individually owned. Our unit had cleanliness issues, including stained blankets and a poorly cleaned kitchen.
The pool was closed for half our stay, and construction noise started at 8 a.m. two floors above us—none of which was disclosed before booking, despite it being prepaid and non-refundable.
We were locked out on day one due to a faulty key and had to wait over 30 minutes and make multiple calls for help, as the front desk is only open during business hours. We were also told not to use the deadbolt, which was inconvenient.
We lost our key on the last day and were charged \$200 for a replacement, but no documentation was provided despite asking. Attempts to contact management during our stay went unanswered.
The location and views are excellent, but improvements in cleaning, communication, after-hours support, and fee transparency are needed.
David
Lưu trú 4 đêm vào Tháng 7, 2025