Quang cảnh từ phòng

Nhận xét về Mantra on View Hotel

4.5 out of 5
Mantra on View Hotel
22 View Avenue, Surfers Paradise, QLD

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 349/1002 nhận xét" "
Đánh giá 8 - Tốt. 337/1002 nhận xét" "
Đánh giá 6 - Được. 161/1002 nhận xét" "
Đánh giá 4 - Kém. 91/1002 nhận xét" "
Đánh giá 2 - Tồi. 64/1002 nhận xét" "

7,8/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Uchechi, Northmead

Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

PATRICK

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel
Lưu trú 5 đêm vào Tháng 5, 2024
Mantra On View Management Team trả lời vào 22/05/2024
Dear Patrick,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - Được

Kieren

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Kate trả lời vào 20/05/2024
Thank you for taking the time to leave us a rating Kieren!

10/10 - Xuất sắc

Narelle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very easy to get around. Walkable and close to everything.
Lưu trú 1 đêm vào Tháng 5, 2024
Kate trả lời vào 20/05/2024
Thank you for taking the time to leave us a 5/5 rating Narelle!

6/10 - Được

Nashrin

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like the breakfast
Lưu trú 4 đêm vào Tháng 5, 2024
Mantra On View Management Team trả lời vào 18/05/2024
Dear Nashrin,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - Tốt

John, GLENMORE PARK

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Well done Liam and Nikita for rescuing our stay. On arriving we were checked into a double, not a king as booked and paid for. I'm surprised we were charged extra to park in their own car park as guests.
Lưu trú 1 đêm vào Tháng 5, 2024
Mantra On View Management Team trả lời vào 18/05/2024
Dear John,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - Tốt

Carladayna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Little bit dirty
Lưu trú 1 đêm vào Tháng 5, 2024
Mantra On View Management Team trả lời vào 18/05/2024
Dear Carladayna,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - Tốt

Flojo

Thích: Nhân viên & dịch vụ
Friendly staff good customer serviceocation is convenient close to the beach stores and restaurants. Just the unit was a bit run down not dirty just needs some new paint on the drawers?
Lưu trú 4 đêm vào Tháng 5, 2024
Mantra On View Management Team trả lời vào 14/05/2024
Dear Flojo,Thank you for taking the time to rate us 4/5. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 - Được

Olena

Thích: Sạch sẽ, nhân viên & dịch vụ
I've been staying in this hotel for a few years now, and I usually enjoy my stay but not this time. Fist I has bed bugs, and while staff was absolutely fantastic and they gave me another room no question asked, this shouldn't have happened in first place. The second room was great but it was heavy smoke smell in the corridors, def not how I pictured non smoking rooms. Hope they'll do better next time
Lưu trú 2 đêm vào Tháng 5, 2024
Mantra On View Management Team trả lời vào 14/05/2024
Dear Olena,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 - Kém

Phui

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
To the manager and being an Accor Vacation Club member, I would not say this is an enjoyable stay. 1. Only after booking and full payment, email arrived 2 days later about things to know which are not clearly stated at booking time. 2. Parking was stated at $15.00 per car per day, which is not ideal but when arrived at check in, your staff said it’s $20.00, not $15.00. I mentioned that it was stated as $15, she only said it has changed. That’s misrepresentation in law. 3. There is a restaurant on site but later informed that it does not offer lunch, dinner nor in room dining. There was even still an ad at elevator for buffet breakfast deal but small print states valid till 30 April and I checked in on 4 May. 4. Parking was charged but then be informed that it’s at Deliveries section of the basement, hence no lift for luggage. After hours will have to be opened by getting out of the car to tap! 5. For an Accor affiliated property, there were no shower cap, no sanitary bags, no laundry bag and no smart TV either. 6. Cleaner came in to tidy room but did not clean the coffee cups. 7. There was spa tub amenity but it’s the first that I have been to which are outdoor but not heated. To the party that is reviewing this, they should seriously review the management of the hotel.
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Angela

Lưu trú 3 đêm vào Tháng 4, 2024
Mantra On View Management Team trả lời vào 15/05/2024
Dear Angela,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 - Được

Gina, RUNAWAY BAY

Khách đi công tác
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No heated spa, no day spa, no room service, no dinner restaurant
Lưu trú 1 đêm vào Tháng 4, 2024
Mantra On View Management Team trả lời vào 20/04/2024
Dear Gina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - Tốt

Barbara

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bathroom rubbish bin needs either cleaning or chucking out. ROOM 1117
Lưu trú 3 đêm vào Tháng 4, 2024
Mantra On View Management Team trả lời vào 10/04/2024
Dear Barbera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 - Tốt

Jagjeet

Lưu trú 2 đêm vào Tháng 4, 2024
Mantra on View Surfers Paradise | Management Team trả lời vào 26/04/2024
Dear Jagjeet, Thank you for taking the time to leave a review based on your recent experience with us at Mantra on View Surfers Paradise. We are pleased to see that your stay met your expectations! Your feedback is important to us and we will be using this to encourage our team to continuously improve our services so that more guests can enjoy the excellent experiences we wish to provide. It is our sincere hope to welcome you back to Mantra on View in the near future!

10/10 - Xuất sắc

Ethel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, great service from staff would stay there again or refer the hotel
Lưu trú 1 đêm vào Tháng 4, 2024
Kate trả lời vào 07/04/2024
Thank you for your 5/5 review Ethel! I am glad to hear our staff made such a good impression!

6/10 - Được

Chukit

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location near beach and shopping centre.
Lưu trú 3 đêm vào Tháng 3, 2024
Mantra on view Management Team trả lời vào 02/04/2024
Dear Chukit,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - Xuất sắc

Panagiotis, MELTON

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 3 đêm vào Tháng 3, 2024
Kate trả lời vào 01/04/2024
Thank you for taking the time to leave us a 5-star review!

10/10 - Xuất sắc

Natalie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 4 đêm vào Tháng 3, 2024
Kate trả lời vào 01/04/2024
Thank you for taking the time to leave us a review Natalie!

2/10 - Tồi

Talara

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall it wasn’t the best I wish I spent more money on somewhere nicer. I’m still waiting for a promised refund 2 months later.
Lưu trú 5 đêm vào Tháng 2, 2024
Mantra On View Management Team trả lời vào 26/03/2024
Dear Talara,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 - Kém

Suran

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There wasn’t even a bottle of water in the room. They mention water and other things in welcome card but there wasn’t anything. There was a big sting on the floor.
Lưu trú 3 đêm vào Tháng 3, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Suran,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - Tốt

Harmanpreet

We stayed for 5 days in Mantra hotel, room was very clean and we had had a great time here.
Lưu trú 4 đêm vào Tháng 3, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Harmanpreet,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Charmaine

Happy staying at Mantra
Lưu trú 1 đêm vào Tháng 3, 2024
Mantra on View Surfers Paradise Management Team trả lời vào 13/03/2024
Dear Charmaine, Thank you for taking the time to leave a review relating to your stay with us at Mantra on View Surfers Paradise. We are thrilled to see that you were happy staying with us! We hope that your stay was enjoyable, and we hope to welcome you again in the near future!

8/10 - Tốt

Bibek, Strathfield

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was all good. Thank you for your hospitality
Lưu trú 4 đêm vào Tháng 3, 2024
Mantra on View Surfers Paradise Management Team trả lời vào 13/03/2024
Dear Bibek, Thank you so much for taking the time to leave a 4/5 review! We are thrilled to see that your stay with us here at Mantra on View Surfers Paradise has been good. It is our sincere hope to welcome you again in the near future so that we can provide you with another great stay.

8/10 - Tốt

Arna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to get to shopping and food
Lưu trú 3 đêm vào Tháng 3, 2024
Mantra on View Surfers Paradise Management Team trả lời vào 13/03/2024
Dear Arna, Thank you for taking the time to leave a 4/5 review! We love to see that our location was a highlight for your stay. It is our sincere hope to see you at Mantra on View Surfers Paradise again in the near future!

8/10 - Tốt

A.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Mantra on View Surfers Paradise Management Team trả lời vào 13/03/2024
Dear A.,Thank you for your 4/5 review! We hope to see you back at Mantra on View Surfers Paradise in the near future.

10/10 - Xuất sắc

Russell and Linda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was very central, staff were always helpful
Lưu trú 3 đêm vào Tháng 3, 2024
Mantra on View Surfers Paradise Management Team trả lời vào 13/03/2024
Dear Russell and Linda, Thank you for taking the time to leave a 5 star relating to your stay with us! We are thrilled to see that our location and helpful staff were highlights of your trip. It is our sincere hope to welcome you both back in the near future so that we can provide another 5 star holiday for you!

8/10 - Tốt

Ching Shun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Mantra on View Surfers Paradise Management Team trả lời vào 13/03/2024
Dear Ching Shun, Thank you for taking the time to leave a review with us relating to your stay at Mantra on View Surfers Paradise! We are glad to see that your stay exceeded expectations. It is our sincere hope to welcome you again in the near future.

2/10 - Tồi

Vesna

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property had numerous water leak issues while I stayed there. For a three night stay I had to move the room three times (1st room in a terrible condition with Damaged and outdated furniture, dirty bedding, curtains, ripped carpets, bathroom full of mould….2nd room was affected by flooding and had 6 ventilators on 24/7 in front of my room- this room was slightly better furnished however very smelly, extremely noisy due to ventilators on the hallway in front of the room and heaps of mould in bathroom. Last third room was newly furnished however heaps of mould in the bathroom and hallway walls- very smelly due to that and very thin pillows which were very uncomfortable to sleep on) Two receptionist could not be bothered with my accommodation issues. Kate night manager was lovely and helped with the change of room however due to full capacity there wasn’t many options so I moved at 9:30pm one night and the other day the room wasn’t ready until 3:30pm so I wasted so much time and energy resolving the matter. Hotel is in a great location, close to everything however due to its condition it is just so terrible that I would not recommend stay there. I wish I booked a different hotel as was traveling from interstate and very am disappointed with wasted money on this accommodation.
Lưu trú 3 đêm vào Tháng 2, 2024
Kate trả lời vào 21/03/2024
Hello Vesna, Thank you for taking the time to leave us a review. We are truly sorry for the issues and inconveniences you faced during your stay which we have now resolved. We would love to welcome you back in the future to redeem ourselves in the future!

8/10 - Tốt

Rodney

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was a nice room, shame restaurant wasn't open but other then that was a good stay.
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Rodney,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Vikas

Lưu trú 3 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Vikas,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - Tốt

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Kevin,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Shigeru

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Shigeru,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.

4/10 - Kém

Nyles

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
There was no restaurant to accommodate guests of an evening. The hallway on Floor 14 smelt and was noisy due to all the equipment there trying to dry the carpet. The rooms need a good overall as cupboard doors were jammed and made it difficult to access the fridge.
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Nyles,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 - Tồi

Simon

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is dirty and run down with many maintenance issues. Staff are poorly trained and obviously management is lacking . Overall I will not be coming back and definitely not recommend.
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Simon,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 - Tồi

Tahlia

Lưu trú 1 đêm vào Tháng 2, 2024
Kate trả lời vào 21/03/2024
Thank you for taking the time to leave a rating Tahlia. I am sorry to see that you did not enjoy your stay with us, and would love to hear more about your stay.

8/10 - Tốt

Soula

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
No pool or spa under renovation
Lưu trú 6 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Soula,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - Tốt

maria elisa

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was accessible to everything
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Maria,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - Được

SATOKO

Lưu trú 1 đêm vào Tháng 2, 2024
Kate trả lời vào 21/03/2024
Thank you for taking the time to leave us a rating Satoko, I am sorry to see that we were not able to score 5 stars and would love to hear more about your stay.

10/10 - Xuất sắc

HYUNJI

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Hyunji,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Agata

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Agata,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 - Kém

Mina

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Not very clean. Would not stay again.
Lưu trú 3 đêm vào Tháng 1, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Mina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - Tốt

suren

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Near the beach, good surroundings with fun vibe
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Suran,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 - Tồi

Kenny

Lưu trú 1 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Kenny,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

Darrin

Thích: Tiện nghi, dịch vụ
Great spot
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Darrin,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 - Xuất sắc

Shuling

Lưu trú 1 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Shuling,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

C

Lưu trú 6 đêm vào Tháng 2, 2024
Kate trả lời vào 21/03/2024
Thank you for taking the time to leave a 4/5 rating C!

10/10 - Xuất sắc

Theresa

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place to stay. Reception and cleaners do a great job. Location is great also, close to the beach, shopping, dining and night life. Highly recommend
Lưu trú 5 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Theresa,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - Được

Olivia

Khách đi công tác
Adequate
Adequate accommodation if you're on a budget, but hotel is a bit old and tired and could certain use a refresh. If you're a light sleeper avoid rooms with even numbers - that side of the building is directly above an open air beach club which is open late.
Lưu trú 3 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Olivia,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Simone

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ive stayed at Tge Mantra on View on several occasions and always happy with the service thete..
Nikita Vakade trả lời vào 16/03/2024
Dear Simone,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 - Được

Matt

Khách đi công tác
Không thích: Tiện nghi, dịch vụ
Convenient location but is an old building with access and maintenance issues. The underground parking does not have a lift to the lobby or rooms which you don't find out until having paid and extra $15/day up front. To reach the lobby from the single level underground carpark you have to drag your luggage up a narrow flight of fire escape stairs that would be totally impossible for people with any sort of disability or injury. The access to the carpark was also not secure as the boomgate was missing. The keycard was still essential to be able to exit the emergency stairwell! On the last morning of my stay the water supply to the room was cut without notice. No showers, no tap or toilet flushing water at 7am in the morning. The staff seemed pleasant enough and the room was relatively clean and comfortable apart from the loss of water supply on the last day.
Lưu trú 2 đêm vào Tháng 2, 2024
Nikita Vakade trả lời vào 16/03/2024
Dear Matt,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,