4/10 - Kém
Lisa
Đi cùng bạn đồng hành
19/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked a double en suite via expedia. On arrival there was a note posted to the front door to ring the manager. £6 fee to make an international call from a uk phone! Manager answered, gave us a code for the safe. An envelope was inside with our name on we were told to find oir way to the room. No staff were present in the hotel all night. We found our room. Not an ensuite. There was a shared bathroom just down the corridor. There was a qr code on the towels on the bed that was supposed to provide hotel info. We clicked through to it and it was no longer valid. Another £6 call to the manager! We then met another guest who was travelling alone. She had also booked an ensuite and was not given one. She rang the manager who told her she hadnt and her room was the one allocated. We decided it was not worth another £6 phone call to the manager to argue our case. Our room was cleanish. The curtains did not cover the window fully and looked straight out over a flat roof to the street. Anyone could have hopped up and looked into our room as we slept. Shared bathroom was filthy. The only shower had a massive ball of hair blocking the drain. The bathroom with a shower over the bath was full of hairs, had 3 dirty towels on the floor and one behind the door. And also had left over used toiletries scattered across the bath. The restaurant was shut so we were unable to order drinks or meals.The hotel front remained unlocked all night so anyone could have walked in. Very very unsafe.
Lisa
Lưu trú 1 đêm vào Tháng 4, 2025