Search Hotels Near Grand Central Mall, Vienna

"I have stayed there in the past and had wonderful experiences. My only issue (and it may have been poor communication skills) was at check-in. The desk clerk demanded my credit card so she could run it through. When I pointed out to her that I booked through Hotels.com and that the funds had already been deducted from my account and that I had a digital receipt on my phone. She then said something about a fifty dollar security deposit. She then replied something about calling "Steve", considered a moment then gave me a key card and I went to my room. Either they wanted $229 for and $85 dollar room ($85 originally billed, $85 dollar for a second billing, plus $50 for the security deposit equals $220.) or somebody needs to explain thing in a more sensible fashion. Either way, I won't be staying there unless it's a dire emergency."

"We loved the hotel. This was our second stay. I was a bit disappointed that they put a disabled person in a wheelchair in a tiny room with a tiny bath. Despite the fact that I reached out to them on that subject. We tried The Gun Room for breakfast and that was the worst breakfast I'd ever had. I ordered poached eggs because they had them on one of the brunch items, bacon, home fries and wheat toast. The toast never came, despite mentioning it a couple of times. The home fries tasted and looked like they had put them on a sheet pan in the oven. They were very dry and not good. Now, the eggs? HORRIBLE. When I hear of poached eggs, I think of runny eggs, so I didn't specify. They came out soft boiled. I sent them back and told them runny and the second time, they came out hard boiled. Didn't eat the eggs at all. The bacon wasn't even done and was all folded and mangled. Hubby's omelet was over done. Check it out in the photo. The manager did make it right, but I will never eat in their restaurants again."

"Rooms clean comfy 2 night stay. Pool was good as well as hottub. Breakfast was average had a couple baseball teams (kids) staff just couldn't keep up with food and pancakes machine was below average."

"Staff was rude told my 14 year old was to big for bed"

"Stay staff pool hot tub fun"

"Great breakfast choices and well presented. The coffee could be better. The wifi would not connect in our room (227), but did connect in the lobby."

"Great breakfast and plenty of parking "

"Spent one night, arriving around 7:30 pm and leaving at 6:15 am. General areas were clean as was room. However, "service dog" (not truly service, only personal assistant dog) was left in room alone from the time we arrived until 10:20 pm and barked the entire time. Also loud popping sound in wall between bed and bathroom when other rooms used water. It was okay, but probably would not stay at this location again. "

"The room we stayed in was filthy. There was dirt all over the floor, blood stains on the mattress and hair on the pillows. Not to mention the shower was broken. I'm never staying here again."