Khách sạn Grand Kawanua International City

"The staff are all caring and professional. I had need of nothing."

"I asked a staff to come help refill the body shower foam and he stepped all over the place with his shoes including the mat that I dry my feet on. Uncalled for."

"Me gustó mucho este hotel. El personal muy acogedor y simpático, el desayuno muy bueno. Y las vistas desde la habitación fueron espectaculares. Es sin duda un gran hotel."

"The resort was too worn out and smelly room. Food was not good."

"The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late."

"The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation. However, the hotel pool bar currently isn't operational (it would be nice if it was). Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp."

"No comment"

"I booked this hotel for my family, and they really enjoyed their stay! They loved the beautiful hotel and views, and they had a lot of fun at the mini water parks. The only downside was the poor phone connection and the Wi-Fi not working. They reported the Wi-Fi issue three times and were told someone would come fix it, but unfortunately, it still wasn’t working when they checked out. Overall, my family had a great time and enjoyed their stay!"

"The hotel is standard, location is good but so much noise from the street , I had to leave early , to move to another hotel ."

"What a grand lobby, in its day this must have been magnificent. Rooms are tired, staff were very helpful."

"It’s a nice place and had some great features. Others, like shredded bathmat and torn curtains really detract from the overall impression. "

"Vicino al centro commerciale. Hotel pulito e staff ok Non posso valutare la colazione perché avevo l'aereo all'alba "

"Pada pukul 3 pagi, terdapat beberapa tamu yang berbincang-bincang dengan suara keras di luar kamar, namun pihak hotel tidak menindak tegas mereka. kemudian, dikarenakan kamar yang kurang kedap suara, hal itu terdengar jelas hingga ke kamar."

"First: Extra friendly and helpful staff! Good location near seaside restaurants and shopping malls. Good breakfast. But 1. Safety box didn't work before and after repairing 2. You had to tell reseption if you wanted to go to swimming pool, because it was locked. Waiting every day somebody to come and open the door. 3. We got somebody elses laundry and some of ours were missing. Found later. 4. The elevator didn't work properly. It left us too high and we had to jump out. Out of order in last...