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Nhận xét về Quality Inn Grand Rapids North

2.5 out of 5
Quality Inn Grand Rapids North
2171 Holton Ct Nw, Grand Rapids, MI

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 101/424 nhận xét" "
Đánh giá 8 - Tốt. 116/424 nhận xét" "
Đánh giá 6 - Được. 92/424 nhận xét" "
Đánh giá 4 - Kém. 58/424 nhận xét" "
Đánh giá 2 - Tồi. 57/424 nhận xét" "

6,8/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Jeremy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
You could hear every little sound at this hotel. The mini fridge didn’t work. It smelt like stale smoke. The employees just sit on their phones on the couch in the lobby. The bathroom sink is as terrible, the water pressure was almost non existent and it was poorly constructed. The hotel could use some major work. Not the worst place but I would definitely not stay there again.
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello Jeremy, We regret to hear about the challenges you faced during your stay. Your feedback on noise levels, the mini fridge, and hotel facilities has been duly noted for our improvement. We appreciate you bringing these matters to our attention and will strive to address them effectively.

10/10 - Xuất sắc

Brandon

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hospitality was great breakfast was good staff was friendly
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Brandon,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

6/10 - Được

Valerie

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Property was having work done and some exterior locks had been taped open so access was available to anyone. A small unsupervised child was being watched by only his young brother in the hot tub/pool. Considering this complaint has happened before from the reviews and the pool sits right in front of a glass window at the front desk I would hope this could be better managed
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 11/05/2024
Hello Valerie,We appreciate your feedback and concern for safety. Rest assured, the necessary steps will be taken to address the issues mentioned. Guest safety is our top priority, and we will ensure better management of pool supervision and property maintenance moving forward. Your comments are valued as they help us improve our services for all guests.

4/10 - Kém

Ashley

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 16/04/2024
Hello Ashley, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you may have so we can address any concerns. We appreciate your valuable input and hope to welcome you back in the future.

6/10 - Được

Melissa, Cadillac

Đi cùng gia đình
We was in the pool an two little kids that was like 2 years and 3 years old an they didn’t have no adult with them
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 03/04/2024
Hello Melissa, Thank you for sharing your experience with us. It is important for all guests to adhere to the hotel's safety guidelines, especially in recreational areas. We encourage guests to monitor their children at all times for their safety and the enjoyment of all guests. Our guests' well-being is our top priority.

10/10 - Xuất sắc

Timothy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Quality Inn stay
I enjoyed my stay ,only thing is the vending ate my money and never gave me my pop
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello Timothy,Thank you for staying with us and sharing your feedback. We apologize for any inconvenience you experienced with the vending machine and understand your frustration. Your comments will be shared with our team for necessary improvements to be made in this regard. We appreciate your understanding and hope to welcome you back for a better experience.

4/10 - Kém

Tommie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One worker working whole time I was there
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 19/02/2024
Hello Tommie, Thank you for sharing your feedback with us. We will address your concerns with the team to ensure a consistent level of service for all our guests. We appreciate your input and apologize for any inconvenience caused by this situation.

6/10 - Được

Mary

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 17/02/2024
Hello Mary,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. We value your opinion and would love to hear more about your stay to address any concerns you may have had. Please feel free to reach out to us directly to share your feedback. We look forward to the opportunity to improve our services for future guests.

2/10 - Tồi

Elvis

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Terrible
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 17/02/2024
Hello Elvis, We apologize for any inconvenience or disappointment you may have experienced during your stay. We appreciate your feedback and will take it into consideration to improve our services. Please feel free to contact our management team directly to discuss your concerns further. Thank you for choosing our hotel.

10/10 - Xuất sắc

Nathaniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 08/02/2024
Hello Nathaniel,Thank you for choosing our hotel for your stay! We're pleased to hear that you had a wonderful experience. We hope to welcome you back again in the near future for another exceptional stay.

2/10 - Tồi

Ashley

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay was from Friday Jan 26th through Sunday January 28th. Checked out on Sunday, leaving the key in the room and removing all of my items by 11AM. The front desk came to my room and accused me of smoking while I was staying! The screens are ripped and torn on most rooms, which is a safety concern. Still has not charged me and my check out was Sunday January 28th at 11AM, which I promptly adhered to. I hope you don't try to charge me for any longer of a stay. After the service and quality I experienced, I will never return.
Lưu trú 3 đêm vào Tháng 1, 2024
Manager trả lời vào 31/01/2024
Hello Ashley, Thank you for sharing your experience from your recent stay. We apologize if there was any misunderstanding regarding the accusation of smoking. We take such matters seriously and will ensure our team is reminded to handle such situations with more care. We appreciate your feedback regarding the ripped screens and will address this concern promptly. Regarding the billing, rest assured that we will only charge you for the duration of your stay as per the check-out time. We apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.

4/10 - Kém

Travis

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 31/01/2024
Hello Travis, We're sorry to hear that your experience at our hotel was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We strive to provide excellent service and would love the opportunity to make it right for you.

10/10 - Xuất sắc

Timothy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Quality Inn
It was good nothing bad to report. I will diffently stay again.
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 01/02/2024
Hello Timothy,Thank you for the positive review! We're glad to hear that you had a good stay with us. We look forward to welcoming you back in the future for another enjoyable experience.

6/10 - Được

Quin

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 22/03/2024
Hello Quin, We appreciate your recent stay with us. Please don't hesitate to contact us directly with any feedback you may have so we can improve for your next visit.

6/10 - Được

Julie

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rhere was zero Snow removal
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 27/01/2024
Hello Julie, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the snow removal issue during your stay. Our team takes this matter seriously and will address it internally to ensure a smoother experience for our future guests. We appreciate your understanding and hope to welcome you back soon for an improved stay.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 27/01/2024
Dear Guest,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future. Safe travels!

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 25/01/2024
Dear Guest,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide top-notch service and ensure that every guest has a memorable visit. We hope to have the pleasure of welcoming you back in the future.

10/10 - Xuất sắc

Nathaniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 25/01/2024
Hello Nathaniel,We're thrilled to hear that you had such a wonderful experience during your stay with us! We strive to provide exceptional service and a memorable stay for all of our guests. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - Xuất sắc

bambi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not bad
The hot tub did work. Everything was fine for our stay. No complaints. We would stay again.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 25/01/2024
Hello bambi,Thank you for taking the time to share your positive experience with us! We're delighted to hear that everything was fine during your stay and that you had no complaints. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.

10/10 - Xuất sắc

Anisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 23/01/2024
Hello Anisa, Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back in the near future for another exceptional stay.

10/10 - Xuất sắc

Nathaniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 23/01/2024
Hello Nathaniel,We truly appreciate your perfect rating of 10/10. Your satisfaction is our top priority, and we are thrilled to hear that we were able to meet and exceed your expectations during your stay. We hope to have the pleasure of welcoming you back in the near future for another wonderful experience.

2/10 - Tồi

Ashlyn

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 03/02/2024
Hello Ashlyn,We apologize for any inconvenience you experienced during your stay. Please reach out to us directly so that we can address your concerns and work towards making improvements. Thank you for bringing this to our attention.

4/10 - Kém

Amanda

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hot tub didnt work and the heat in the room didn't work
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 13/01/2024
Hello Amanda,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We would like to encourage you to directly contact our management team with the details of your experience so they can address your concerns appropriately. We appreciate your feedback and strive to improve our services.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not bad
It was a nice quiet place to lay my head for the night. Room was very clean, little bit of an odor, bit not horrible. I would come back.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 13/01/2024
Dear Guest,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our rooms to be clean and enjoyed a peaceful stay. We appreciate your comment about the odor and will take it into consideration for future improvements. We look forward to welcoming you back in the future.

2/10 - Tồi

Dalia

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Dalia, We apologize for falling short of your expectations during your recent stay. We would appreciate it if you could reach out to us directly to discuss any specific issues you encountered so that we can address them promptly.

8/10 - Tốt

David

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice Place for an Older Hotel
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 09/01/2024
Hello David,Thank you for choosing to stay with us! We appreciate your rating and are glad to hear that you had a positive experience during your stay. Should you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back again in the future.

2/10 - Tồi

Robert

Đi theo nhóm
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ
Had had a reservation for two nights only stayed one. Was charged for two. Called to address the issue. Revealed that hotel staff is very incompetent do not keep track of things and have to go through a lot of BS to get refunded. Recommendation find a better hotel that's up to date with today's time and technology. When you give a key card that should log when you actually checked out
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 31/12/2023
Hello Robert,We apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure accuracy in our billing process, but understand that errors can occur. We recommend reaching out to our management team directly to discuss your specific situation and find a resolution. Your feedback is valuable to us as we continuously strive to improve our services.

2/10 - Tồi

Virginia

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room was dirty it had dirty towels bathroom had pee and poop around the seat.bed sheet was dirty just nasty and when we came in it smell like weed..staff also are very rude
Manager trả lời vào 28/12/2023
Hello Virginia, We apologize for the discomfort you experienced during your stay. We take cleanliness and guest satisfaction seriously. We encourage you to contact our management team directly to discuss your concerns so that we may address them appropriately.

2/10 - Tồi

Chadd

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Don’t recommend staying here.
Pool was broken, hot tub wasn’t very warm, breakfast was awful and not a good selection. Screen on bedroom window was all tore up. Employees were rude and disrespectful. Room was dirty, floor hadn’t been vacuumed bed skirt had boogers from people picking their nose and wiping it on the skirt. Just an absolute terrible experience..
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 17/12/2023
Hello Chadd,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Your concerns regarding the pool, hot tub, breakfast, screen on the bedroom window, cleanliness, and staff behavior have been duly noted. We appreciate your comments and will address them with our team for improvement.

8/10 - Tốt

Suzanne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Just short of great . . .
While the room looked pretty clean, the tub could use a good scrub with a cleanser. The texture surface allows dirt to settle in the crevices. The bed was so soft it was like sleeping on a squish mellow-honestly! One side of the curtains were hanging down-clearly off a hook or two. These little things show some neglect and would take a small effort to fix the situation. It was quiet enough and I can’t complain about the temperature level. With a little adjustment by me it was great! I’d stay here again in a pinch because the price was reasonable.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 14/12/2023
Hello Suzanne,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you experienced. Our housekeeping team is dedicated to maintaining high cleanliness standards and we will address your concerns about the tub appropriately. We are delighted to hear that you found the bed comfortable and enjoyed a quiet and comfortable temperature. We hope to have the opportunity to welcome you back again in the future.

8/10 - Tốt

Jennifer

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 15/12/2023
Hello Jennifer,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating. If you have any suggestions or feedback regarding your experience, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future.

4/10 - Kém

leslie

Đi theo nhóm, Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
they have no elevator.
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 06/12/2023
Hello leslie, Thank you for sharing your feedback regarding the lack of an elevator at our hotel. We apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and will take note of your suggestion for future improvements. Please feel free to reach out to our management team for any further assistance.

6/10 - Được

Brian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In room 108, we had problems with things connected to the first switch into the room. The room was totally dark (in mid-afternoon, albeit with the drapes closed) because someone had turned off the far light (by the windows) at the lamp switch. We noted that the digital clock (plugged in by the TV) was flashing, having just reset. We corrected the time on the clock and set the alarm for a wake-up call. We also called the front desk for a wake-up call. Both of the latter efforts failed - we received no wake-up call and the digital clock shut off when we turned off the light by the door to retire. The digital clock should be plugged in at the lamp on the NEAR side of the bed (power there, 24/7, regardless of whether the room lights are on. These problems may be occurring in other rooms as well - it may be a housekeeping issue. SOME light should come on when you first enter the room and digital clocks should be connected to outlets that are always under power.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 02/12/2023
Hello Brian, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay in room 108. We appreciate your feedback regarding the lighting and the placement of the digital clock. We will address these concerns to ensure a more seamless experience for our future guests. Thank you for sharing your thoughts with us.

2/10 - Tồi

Megan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bedding was dirty, and had disgusting odors to it. The room was not cleaned at all and mold in the refrigerator. No one helped us when we needed a clean room, or at least clean bedding.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 01/12/2023
Hello Megan, Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly to discuss any issues experienced during their stay. We value our guests' comfort and strive to provide a positive experience.

4/10 - Kém

Alyssa

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 30/11/2023
Hello Alyssa, We're sorry to learn that your experience didn't meet your expectations. We would appreciate it if you could reach out to us directly so we can address any specific concerns you may have had during your stay. We strive to provide the best possible experience for all our guests, and your feedback is valuable in helping us improve.

8/10 - Tốt

John

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 16/12/2023
Hello John, Thank you for rating our hotel. We appreciate your stay and hope you had a pleasant experience. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your input and would like to address any issues you may have encountered during your stay.

2/10 - Tồi

Shawn

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It’s very very dirty - our bedding literally had blood stains. There were cheerios and scraps of paper in the stairwell that went untouched the entire stay (3 days). I couldn’t make it through my paid for stay so left to check in somewhere else although partial refund was not an option.
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 26/11/2023
Hello Shawn,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our housekeeping team is dedicated to maintaining a clean environment, so we will investigate and address the issues you mentioned. We regret that you were unable to complete your stay, but please note that our refund policies are in line with industry standards. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

8/10 - Tốt

Anthony

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 15/12/2023
Hello Anthony, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 - Tốt

Allison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 19/11/2023
Hello Allison,Thank you for taking the time to share your feedback with us. We appreciate your rating and we apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is important to us and we take your comments seriously. Please reach out to our management team directly so that they can address your concerns personally and assist you further.

8/10 - Tốt

chris

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 04/11/2023
Hello chris,Thank you for taking the time to share your feedback. We apologize for any inconveniences you may have experienced during your stay. We value your comments and will share them with our team to ensure improvements are made. We appreciate your patronage and hope to have an opportunity to welcome you back in the future.

4/10 - Kém

Diane

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The building was old and dingy, dirty. It looked nothing like the picture. I’m very disappointed.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 28/10/2023
Hello Diane, We sincerely apologize for the inconvenience you encountered during your stay. Please rest assured that your feedback will be shared with our team to address the issues mentioned.

6/10 - Được

Claudia

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Don’t go for the breakfast
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 27/10/2023
Hello Claudia,We apologize for any disappointment you may have experienced with our breakfast. We appreciate your feedback and will take it into consideration to improve our offerings.

8/10 - Tốt

Phoebe

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice facility and price was good
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 11/10/2023
Hello Phoebe,Thank you for sharing your experience. We truly appreciate the insight regarding our price and your insights regarding our facility. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 07/10/2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - Xuất sắc

michael

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
the bathtub looked unclean
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 19/10/2023
Hello michael,We apologize for the inconvenience caused by the unclean bathtub. Your feedback is valuable to us and we will ensure better cleaning standards in the future. Thank you for bringing this to our attention.

4/10 - Kém

Julian

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The price was low but asked if hot tub was working and if breakfast was available. Hot tub was like warm and breakfast was supposed to be 6a-10a and we went around 8:30 and nothing was there .
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 03/10/2023
Hello Julian ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - Được

John

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The breakfast had something missing every morning first no milk for cereal second no orange juice third no utensil packages
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 28/09/2023
Hello John ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - Được

charles

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hair in breakfast gravy also toilet didn’t work correctly and stuff was outdated and messy
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 27/09/2023
Hello charles ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Xuất sắc

Anthony, Bristol

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Very out dated but our room was clean and bedding is nice and comfortable however their double queen rooms are full beds not queen.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 24/09/2023
Hello Anthony,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room and bedding. We hope to see you again in the future. Thank you for your valuable business.

10/10 - Xuất sắc

Robert

Thích: Tiện nghi, dịch vụ
I had a nice overnight stay and the free breakfast the next morning was a nice touch.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 19/09/2023
Hi Robert,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.