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"We had a wonderful time at this resort. Everything was clean, and you could always see staff cleaning around the resort. The food was delicious and refilled quickly. Staff was friendly and quick. We have two little ones, so we spent most of our time at the kids pool or the beach. They also loved the kids show at night. Our room was very quiet, and we got a crib for our 12-month old. "

"Stayed 04/26/26 to 04/29/26. Front desk (Moya) staff was friendly and accommodating. The dining staff was great. Dawn did excellent working the Italiano area solo. The pool bar bartender on 04/26/26 was very friendly and could change the mood of the pool area with music. He worked the dining area later and was friendly there as well. Housekeeping was good. The downside was the whole time I was there, the hot tub was not hot or bubbly. I enjoyed the hotel's 10 year anniversary celebration. Nadine and other artist was great. I would stay again. "

"The staff at this hotel is excellent! Front dest staff 👌also the staff at the buffet. The room was very clear and spacious. Overall i enjoyed my stay and definitely will stay there on my next visit. "

"Everything was amazing. It was my second time staying here. It was my best friend’s 50th birthday. And they decorated the door, sang to her and made her feel special. Staff friendly nice and helpful. Everything clean and drinks amazing!! We will be back!"

"The staff can be hit or miss! The lack of restaurant and options for food can be a problem. The beacb is terrible, essentially non existent "

"My stay here was nothing short of wonderful. Will recommend. The food was good, the staff was helpful and friendly. However, the drinks weren’t my favorite but they were flowing. Entertainment was wonderful as well. "

"The over all experience was ok. Check in time was 3. We waited an hour and a half for our room. We are not very adventurous when it comes to foods, lunch and dinner options were limited. The spaghetti at the Italian restaurant was very good. The swim up room was great! The pool was massive, plenty of room to move around. The room was clean."

"Room was very clean, breakfast and staff was excellent, will definitely visit again next time I will be in Montego Bay. Location A++"

"One of the best hotels we’ve ever stayed at! Although we originally planned for four nights, we had to leave after three due to an emergency and fly back to the States. The staff overall were wonderful. We especially loved the courtesy and service from the buffet restaurant team—they were warm, attentive, and truly made our dining experience enjoyable. That said, the service at the Jamaican and Italian restaurants could use some improvement. The servers there seemed disengaged, almost as if they were tired or having an off day. There wasn’t much energy or friendliness, and at times it felt like we didn’t really matter. Thankfully, we didn’t let those moments take away from the joy of our trip. A special shoutout to Trishina at the front desk for making our check-in smooth and pleasant. She was so polite and kind—and what stood out most was that she remembered my name (“Mrs. Amoh”) the next day when I came by with a question. That was such a thoughtful touch. They have activities for everyday. Some you’ll need to pay for it, though this is an “all inclusive hotel” Airport shuttle was 15 dollars each way for us. Overall, I’d rate this hotel an 8.5/10. Despite a few minor issues, we had a great experience and would definitely come back."