4/10 - Kém
Tiffany, Howard Beach
18/03/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Food, drinks and entertainment were impeccable. Service lacked. Staff was very forgetful.
It started with check in. First the front desk personal was unable to find my reservation, then I was told my room wasn't ready, it was 5:30pm. I just took a 4 1/2hr flight and 2hr car ride. Hotel check in starts at 3pm, I didn't understand how 2 1/2hrs later my room was still unavailable. I was told to sit in the lobby area and wait or I can go get a drink at the bar. After an hour of waiting, he recognizes me and apologized for "forgetting about me". I get told room still says not ready and they had to call the manager. It’s now 640pm. Finally at 7pm I am told it's ready. Bell boy drives my luggage and I there, then leaves. My room key isn’t working. Lobby is a 5min walk from my building. I had to go all the way back to the lobby to get my key reprocessed I finally got in my room at 730pm.
Then I had a massage booked for 1pm they told me come at 12 to enjoy the pool, sauna and relaxation room. The locker they assigned me doesn’t lock so they tell me use the one next to it but keep my robe and towel from my original one. I come back from the pool and the robe and towel is gone. Then I go wait in the relaxation room 15minutes before 1. After 45 minutes of waiting I say something and they realized they forgot about me, I had to then wait another 30mins for another masseuse and room.
The most I got for any of my in convinces was $20 off my massage and an apology.
Tiffany
Lưu trú 4 đêm vào Tháng 3, 2026
