8/10 - Tốt
Carolyne
Đi cùng gia đình
20/08/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
We really like that the resort and all the extra amenities like the pool, hot tub, fire pits etc were nice, all the staff were friendly but the lack of cleanliness really put a damper on the overall experience. Our stay was M-F and upon arrival, I stepped on a tiny rock on the carpet and kicked it off to the patio door where it remained for days. There was hair on the shower drain that my husband had it removed by himself. We signed up for daily cleaning, Tues and Weds while out at Yosemite, our cabin was “cleaned” by the time we returned but I noticed the tiny rock was still there and more hair in the bathroom was NOT picked up so I started to question whether they actually cleaned at all. Thursday upon returning around 3pm, our cabin was still not cleaned. We waited for 2 more hours and still nobody came to clean. I called to inquire. First I was told we were not on the list of cabins requested to be cleaned, that’s false bc we signed up for daily cleaning and they’ve been coming to “clean”, then they said someone will come to give us new towels but they won’t clean and I have to ask them myself if I want my cabin cleaned. When the girl came to drop off the towels is when I learned that our cabin was NEVER cleaned. Just swap clean towels, remove garbage and they remake the bed, called SOS (stay over service)! Despite paying almost a thousand dollar a night, you do NOT get clean sheets, pillowcases, vacuumed carpet nor a clean bathroom! Do better! Very disappointing!!!
Carolyne
Lưu trú 4 đêm vào Tháng 8, 2025
