Search Hotels Near Gurdwara Sahib Patshahi 9, Basibpathana

"The hotel was overall okay, however there were a few disappointing issues during the stay. The bathrobes hanging on the door were worn and one unfortunately had faeces stains on it, which was very unpleasant. Breakfast was also disappointing. I ordered an omelette which was forgotten and never arrived, and I requested pineapple juice twice before eventually receiving it. When it did arrive, the juice was pink because the juicer had not been cleaned properly and still contained watermelon from the previous customer. I would also recommend improving the breakfast service by placing butter packets directly on the tables. Having to order juice and then wait up to 30 minutes for it was inconvenient — self-service juice jugs would work much better and make the experience smoother. Overall, the breakfast area felt quite chaotic at busy times."

"Excellent"

"Reception need training."

"Staff services great"

"The rooms were clean, organized and the service was great. There is a pool but it is paid which is not mentioned when we booked but otherwise everything was great"

"Value for money type of property, clean and good quality service."

"I had the best experience at this place. Good location, really cooperative staff nd service nd really good food."

"This is one of the toughest reviews I have had to write. I was in the city to stay with my dad for a couple of weeks. We spent the second week in welcomgroup hotel. I’ve stayed at the hotel chain in other cities so knew they have a high standard. The experience, this time, was mixed. The staff was absolutely fantastic across the board. They offered us every courtesy and convenience we could have asked for. It was a top tier experience in terms of staff willingness to help. Having said that, the hotel infrastructure had issues. Slow shower drain caused bathroom to flood, wifi had technical issues, the doorbell had technical issues, the battery operated in-room safe had no batteries in it. These were operational issues. From a design standpoint, the twin beds were narrower than typical. The room had a desk and an office chair but wasn’t spacious enough to accommodate a coffee table. There wasn’t enough space in the room for in room dining for 2 people. The in room dining service was inconsistent. Although the food was great. The infrastructure is obviously quite new and modern with several automations, elegant fixtures and high standards. But the processes required to uphold a high standard suggest that the hotel management can do a vastly better job to improve employee and customer experience. Having said all of that, I absolutely loved the hospitality orientation of every staff member. They are a lovely bunch. So I will definitely stay here the next time I am here. "

"Enjoyed the ac and shower with hot water"