2/10 - Tồi
Robin
Đi cùng gia đình
26/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I arrived at the property for check in around 5pm , I was told breakfast was from 6am-10. The first thing we noticed was the pool was closed. The floor in the room was sticky. There were stains on the bedding and curtains. No blow dryer in the bathroom. No central ac. It was a wall unit by the window, the curtains were long so we kept having to move them. Very musky smell in the room. We think because the ac was not on when we entered the room. The next day , when we went for breakfast at 930 am. We were told it ended at 9am. And then the lady at the desk, named , Mercedes, pointed at the wall and said the hours are posted on the wall. I did acknowledge that, but, informed her we were told 10. She said again, “it’s posted on the wall.” We shared with her our concerns about the room. Her response was, “ok.” Terrible!!!!! I feel this hotel misrepresents its services. Very disappointed. The pool should not have been closed in August. Check out time posted on booking websites is 11. At the hotel it was 12. We couldn’t get out of there fast enough. So it didn’t make much difference to us.
Robin
Lưu trú 1 đêm vào Tháng 8, 2025