"No problems with staff, cleanliness and general upkeep of the hotel. Love the free breakfast, not gourmet but was ok. Love the free parking but I believe it should always be included in your hotel fee.
The negative side for me is I don’t understand what has happened to good, old-fashioned friendly service. Every time we walked in or out of the hotel we were the ones saying hello or have a nice day to the staff. They were for the most part friendly back. No one asked where we were visiting from, if we needed assistance finding our way around or offered any points of interest to check out or restaurants to try. No extra effort to make us want to return to your hotel. Seemed like the staff was just filling time, collecting a pay check. In my business and job I want the customers to know that I truly appreciate them being there and the only reason I am successful and getting a paycheque is because of them.
My final huge beef with the method of operations and way your hotel is conducting business is the way you charged my card full amounts of the stay as my stay progressed. I was told by the girl at the desk that that is the way all hotels are conducting business now. In her words “in case someone decided to take off without paying.” You have my credit card number and should be checking it for funds but in the past there was always a hold of 1 or 2 hundred dollars and then the final bill was collected at check out. It’s like being guilty until proven innocent instead of reverse"
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