2/10 - Tồi
Rebecca
Đi cùng bạn đồng hành
08/01/2026
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am writing to formally raise a complaint regarding my recent stay at the Bayview Hotel in Valletta, Malta.
One of the main reasons we chose and booked your hotel was for the spa facilities. On our first day, when we attempted to use the spa, we were informed not by hotel staff but by a builder on site that the spa would be closed for three days due to construction work. This information was not communicated to us at any point prior to booking, during the booking process via Expedia, on your website, or at check-in. Had we been made aware of this in advance, we would have chosen alternative accommodation with fully available amenities.
After enquiring at reception ourselves, we were informed that we could use a spa at another hotel instead. While this was offered, it was not a suitable substitute for the on-site facilities we specifically booked and paid for.
On the second day of our stay, the building work noise became extremely loud and disruptive throughout the day. The noise levels were such that we were unable to relax or enjoy our short break. I have recordings available which clearly demonstrate the severity of the disturbance. Once again, no prior warning was provided regarding these works — neither before booking nor upon arrival at the hotel. We only became aware through the builders and our own enquiries.
The lack of transparency regarding both the spa closure and the ongoing construction works significantly impacted our stay and resulted in a disappointing experi
Rebecca
Lưu trú 5 đêm vào Tháng 1, 2026
