Dear Mr/Mrs, We are so sorry for what happened to you during your trip. Your feedback is really helpful for us to adjust our staff member's working attitude and try harder in the future. There is still imperfection in food service and we think that some fine-tuning will be considered to meet the customer's demand. Once again, thank you for staying with us. We hope to have another chance to serve you on board. Best regards,

Dear Sir/Madam, We would like to express our sincere thanks to you for giving us such a high feedback rate. We are also thankful for your nice words about our food and service. We treasure your valuable comments and hope to have another chance to serve you in your upcoming visit to Ha Noi. Best regards,

Dear Freddie, Thank you for being a part of our service. We hope that you accept our apology for that inconvenience. We will double check the issue and consider a solution in the next time. Once again, thank you for being here. From Gray Line Halong with LOVE.

Thank you CHIEH YA, We are happy to have you as a part of our service. Hope to see you onboard again. Thank you very much.

Dear Sir/Madam, Thank you very much for giving us such a detailed comment about your experience in Ha Long. We are also sorry for what happened during your trip to Ha Long in Phoenix Cruise. We will share your feedback to the crew members and remind them about that issue. We hope to have an opportunity to welcome you in the Gray Line Halong Cruise From Gray Line Halong with LOVE!

Dear KEICHI, We are really happy to know that you were content with our guide and itinerary. Surely our staff members will be thrilled and get more motivations to go ahead in the next time. We are also sorry for the internet issue. We will consider fixing it in the near future. Thank you very much for choosing our boat. We hope to have another opportunity to serve you again. Yours sincerly, From Gray Line Halong with LOVE!

Dear JOSE LUIS , Thank you so much for giving nice compliments to our staff members as well as the food. That is one of the biggest motivation for us to work harder. There is still shortcoming in the internet issue that will be fixed in the near future. Thank you for your sympathy with us. We hope to have another chance to welcome you on board. Wish you have more meaningful journeys in your lifetime. Best regards, From Gray Line Halong with LOVE!

Dear Sir/Madam, It is kind of you to share with us your experience in Ha Long. We are truly happy to know that you enjoyed your tour, especially our staff members. That is one of the biggest motivations for us to work harder and harder. We treasure your high feedback rate and keep on improving our service in the future. Wish you and your family good health and have more memorable journies in lifetime. Best regards, FROM GRAYLINE HALONG WITH LOVE!

Dear 秀君, We are really glad to know that you were entirely content with your trip in Ha Long with us . Your feedback rate is a kind of encouragement which helps us improve our service to bring an unforgettable moment to our beloved customers. Once again,thank you very much for choosing us and hope to serve you again.Wish you have more and more meaningful journies in your lifetime. From Gray Line Halong with LOVE !

Dear SHIH-JUNG, We are very thankful to you for your feedback rate. That is one of the biggest motivations for us to work better and better in the future. We hope to have another chance to serve you in your next coming visit to Ha Long. Best regards, From Gray Line Halong with LOVE!

Dear Vincent , We are really happy to know that you enjoyed your tour in Ha Long with our cruise. Your feedback is a kind of encouragement which helps us improve our service to bring an unforgettable moment to our beloved customers. Once again,thank you very much for choosing us and hope to serve you again.Wish you have more and more meaningful journies in your lifetime. From Gray Line Halong with LOVE !

Dear George , We would like to express my sincere thanks to you for a conscientious comments. We always keep our service at top of mind and hope to provide the best experience to our beloved customers. We are really glad to know that you were content with our facilities and the food as well. A great leader always gives constructive feedbacks and we trully appreciate your kind feedback as a big motivation for us to be better in the future. Once again, thank you very much. Wish you good luck and hope to have another chance to serve you onboard. From Gray Line Halong with LOVE !

Dear Karol , We are so sorry for not having your whole satisfaction with our service on board. Even the best properties occasionally get negative issues, we really hope to have your sympathy with what happened to you. We will do greater efforts to improve quality of service better in the future. Thank you for staying with us. We are willing to serve you our upgraded service on your next trip to Ha Long Bay. Best regards. From Gray Line Halong with LOVE!

Dear Sir , We would like to express our sincere thanks to you for giving us a positive feedback. It is such a great honor of us to be chosen for your trip in Ha Long Bay. We are truly happy as you enjoyed the trip and Vietnamese food as well. We treasure your valuable comments and keep on improving in the future. Once again,thank you so much for staying with us. Wish you and your family good health and have a lot of exciting experiences in life. From Gray Line Halong with LOVE!

Dear Maria, It is extremely kind of you to share us your great experience in Ha Long Bay. We are so glad to know that you were entirely satisfied with our services, especially our tour guide-Sunny Day. That is one of the biggest motivations for us to work better and better in the future. On behalf of our Company, We would like to say thank you again for choosing our service and hope to see you later. Best wishes, From Gray Line Halong with LOVE!

Dear Sir / Madam , We would like to express our sincere thanks to you for giving us a positive feedback. It is such a great honor of us to be chosen for your trip in Ha Long Bay. We are truly happy as you enjoyed the trip and Vietnamese food as well. We treasure your valuable comments and keep on improving in the future. Once again,thank you so much for staying with us. Wish you and your family good health and have a lot of exciting experiences in life. From Gray Line Halong with LOVE!

Dear Sir / Madam , We are very thankful to you for your nice feedback. Our team is extremely glad to know that you had a wonderful experience in Ha Long with us. Your satisfaction will be an inspiration for us to improve our service in the future! Once again,thank you again for being here with us. We hope to have another chance to serve you onboard. From Gray Line Halong with LOVE!

What great comment! We're so happy to know that you had great experiences during your visit to Halong Bay. On behalf of Gray Line Halong Cruise Team, we would like to say thank you again for choosing our service. We hope that we will have a chance to serve you in next visit to Halong as well as Vietnam. Wish you and your family good health and have a lot of exciting experiences in travel! From Gray Line Ha Long With LOVE!

Thank you for visiting Halong Bay with Gray Line Cruise.

We all need people who will give us feedback. That's how we improve. Thank you.

We all need people who will give us feedback. That's how we improve. Thank you.

We all need people who will give us feedback. That's how we improve. Thank you.

Thank you very much. Believe that your visit to Halong is one of your highlights in Vietnam. Thank you for being here.

Thank you for your visit and rating us. It means a lot for our business. Hope that you had a good time in Halong Bay. Thank you.

Thank you very much. We highly appreciate your visit to Halong Bay. Thank you. From Gray Line Halong Cruise with LOVE.

Dear the clients, We are very sorry to see your rate without any sharing. Though any response of yours are respected, we indeed would love to hear from you more than a rate. Was there any issues happened to you during the trip?Is there any possible chance to make it fine for you? Your sharing makes us a better provider in the future. Looking forward to hearing from you. Thank you very much.

We take a great pride to have your visit onboard. Thank you very much.

Thank you very much. Your rate means a lot for our business. Thank you.

Dear How Hai Low, We would like to thank you so much for choosing Gray Line Halong service and sending us conscientious comments about your tour with us. It is a kind of encouragement that helps us to improve our service better and better in the future. Once again, thank you very much and hope to see you again in the next time! From Gray Line Ha Long with LOVE!

Dear Fushan, We would like to thank you so much for choosing and rating our service quality on Expedia. Hope to serve you again in the next time! From Gray Line Ha Long with LOVE!

Hi Geon Tae, Thank you so much for choosing and rating our service quality on Expedia. Hope to serve you again in the future! From Gray Line Ha Long with LOVE!

Dear Out Client, Thank you so much for your comment. Through your rating, we know that you had a nice trip with us. About check-out time, we are almost full every day and everything need to be perfect before 12:00. Hence check-out time at 9:30 am is the ideal time for us to meet up with the check-in time of new guests. Every cruise in Halong Bay also has the same check out time. But we understand totally for your feeling in this inconvenience. We hope to have a chance to serve you in the future! Best regard, Daisy

Dear Out Client, Thank you for your rating on Expedia! You surely had a good time in Halong Bay and we value your presence as a part of our success. If you don't mind, we would love to hear more from. Thank you so much! From Gray Line Ha Long with LOVE.

What a great comment! Thank you so much for sharing with us your own feeling as well as rating our service quality. Hope to see you again! From Gray Line Ha Long with LOVE!

Hi Our Client! Warmest greetings from Gray Line Halong Cruise! Thank you so much for giving us conscientious and positive comments about our service during your 2D1N tour with us. Your extremely nice words make our day full of encouragement and vitality. We hope to have a chance to serve you again in the future! From Gray Line Ha Long with LOVE!

Hi Chia Ming, Thank you so much for choosing and rating our service quality on Expedia. We hope to serve you again! From Gray Line Ha Long with LOVE!

Hi our clients, Thank you for sharing with us your own feelings as well as rating our service quality. Hope to see you again! From Gray Line Ha Long with LOVE.

私たちのクライアントの皆様、 私たちのスタッフのあなたのコメントと素敵な言葉をありがとう。 通常、私たちのクライアントは2D1Nツアーを選択して、ハロン湾の概要を見て、観光船でのアクティビティを楽しむことが多いので、テラスでの個人的な時間はあまりありません。 もう一度Ha Longに戻れば、3D2Nツアーでテラスでもっと多くの時間を過ごすことができます。 チェックアウト時間については、チェックイン時間が12.30であるので、ハウスキーピングはすべての部屋を清掃するのに十分な時間が必要ですので、9.30から別のゲストを歓迎してください。 しかし、私たちはそれをより良くするために考慮に入れます。 クルーズを選んでいただき、ありがとうございました。 グレイ・ライン・ハ・ロングからLOVE。

Hi Sanja, Thank you for giving us detail compliments. We’re so happy to know that you stayed comfortable with our room, food and our tour guide. ABT the itinerary, Titov is the main final point on the first day with many interesting activities (having sunbath, swimming or conquering the peak of the Titov to admire the Bay’s panorama) so we expect you to spend more time to let you have various choices to be by your own in there. Because another cruise has had the same itinerary, so sometimes, crowded status is inevitable, we hope you can sympathize about this. Your helpful suggestions are kind of resources which help us improve our services in the future. Thank you and wish you all the best. Best wishes,

양심적 인 칭찬을 보내 주셔서 감사합니다. 우리는 우리와 함께 여행하는 동안 객실, 발코니 및 음식에 대한 좋은 말을 읽는 것을 좋아할 것입니다. 진지한 제안은 우리가 더 나은 서비스를 제공하는 데 도움이 될 것입니다. 고맙습니다. 하 롱 베이와 베트남에서 다시 만날 수 있기를 바랍니다.

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Dear Teresa, Really happy to have your nice words towards our staff. So inspirational. Just few months before renovation, our boat is really a little old at outside look. We appreciate your feedback and will improve it surely. Thank you very much.

친애하는 대희, 다음 시간에 우리 직원을 대단히 고무시키는 찬사입니다. 우리는 고객이 Halong의 vew을 즐길 수있는 최상의 조건을 제공합니다. 너와 너의 부모님이 행복하게 지내 셨다는 것을 알게되어 매우 기쁩니다. 귀하의 재 설계에 감사 드리며 다시 선상에서 봉사 할 수 있기를 바랍니다. 고맙습니다.

Dear Roberto, Very nice to have your rating. You surely had a good time in Halong Bay and we value your presence as a part of our success. If you don't mind, we would love to hear more from. Thank you very much. From Gray Line Halong with LOVE.

Hi, It's great to have your rates about our cruise for 2 days 1 night. Your nice reviews are surely passed to whole team as a big motivation to hard work and improve our cruise service quality. Once again, thank you very much for sharing with us your experience. Hope to welcome you again n a nice day!