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Nhận xét về Khách sạn Hạ Long Palace

4 out of 5
Khách sạn Hạ Long Palace
Ô 1, Lô 20, Khu du lịch Đông Hưng Thắng, P.Bãi Cháy, Hạ Long, Quảng Ninh

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 39/70 nhận xét" "
Đánh giá 8 - Tốt. 22/70 nhận xét" "
Đánh giá 6 - Được. 8/70 nhận xét" "
Đánh giá 4 - Kém. 1/70 nhận xét" "
Đánh giá 2 - Tồi. 0/70 nhận xét" "

9,4/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

10/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

10/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

My, Kirkland

Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Mia trả lời vào 03/05/2024
Dear our beloved guest, Thank you for taking the time to leave a review of your recent stay at Ha Long Palace hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 - Xuất sắc

Binh, Mukilteo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, nice room, amazing buffet breakfast. Highly recommended to stay here.
Lưu trú 1 đêm vào Tháng 10, 2023
Ms. Thuy Duong trả lời vào 06/10/2023
Dear Mr.Binh, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 - Xuất sắc

Nadja

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wir hatten einen sehr schönen Ausblick aus unserem Zimmer. Das Personal war super aufmerksam. Das Zimmer war sehr schön und modern.
Lưu trú 4 đêm vào Tháng 6, 2023
Ms. Thuy Duong trả lời vào 27/06/2023
Dear Ms.Nadja Faust, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 - Xuất sắc

JEONGMIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
코로나 영향인지 호텔이 많이 조용했지만 깔끔하고 좋았습니다. 단 방향제 냄새가 너무 심하긴 했습니다. 위치나 기타 등등 모두 만족했어요!
Lưu trú 1 đêm vào Tháng 4, 2021

10/10 - Xuất sắc

Luca

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Super
Super Bedienung und Super Service habe ich so noch nicht erlebt.
Lưu trú 2 đêm vào Tháng 3, 2020

10/10 - Xuất sắc

Juyoung

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
가장좋은 하롱베이호텔
하롱베이에서 감희 가장좋은호텔이라 이야기할수 있습니다
Lưu trú 1 đêm vào Tháng 2, 2020

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is clean and orgonized. The restaurnt food is good with good price Breakfast very good
Lưu trú 2 đêm vào Tháng 1, 2020
From Ha Long Palace Hotel (Ms. Yen Quynh) trả lời vào 26/01/2020
Good morning! We are truly happy to hear from you. Your enjoyment is such a big encouragement for us to improve the service. We hope that you have a memorable stay in Ha Long and let us know if you need any assistance! 😊 Cheers, Ha Long Palace Hotel

10/10 - Xuất sắc

stefan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
between the city and the island with cruise boats
Reception is big and flashy. Breakfast was in a good standard. Rooms are clean and fairly big enough. Beds are very nice and soft with 2 pillows to choose from. The pool look nice and swim able. Too cold when we were there in January behind the hotel, some streets away there is a busy street with many different shops. No noise from that street coming to the hotel. We walked out to find a motorbike rental, but walked the wrong way and went back to the hotel and asked for help and 30mins after there was a guy coming to the hotel with a motorbike we rented. (200k vnd pr day) Staff very polite and greet when we walk by. You can also get to the rooftop and take pictures of the whole area around. Area away from the busy street is quite empty with small beginnings of construction sites
Lưu trú 1 đêm vào Tháng 1, 2020
From Ha Long Palace Hotel (Ms. Yen Quynh) trả lời vào 22/01/2020
Dear Sir/ Madam, Our sincere thanks for your kind review, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back soon at Ha Long Palace Hotel! 😊 Cheers, Ha Long Palace Hotel

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2019
Ha Long Palace Hotel trả lời vào 24/12/2019
Dear Sir/ Madam, Warmest greeting from Ha Long Palace Hotel. Thank you for your close attention to our Hotel. Our sincere thanks for your kind review, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back soon at HaLong Palace Hotel. Thank you and have a nice day! Ha Long Palace Hotel

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place, however not a great deal to do in the city
Lưu trú 1 đêm vào Tháng 11, 2019
Ha Long Palace Hotel trả lời vào 24/12/2019
Dear Mr. John, Thank you for choosing Ha Long Palace Hotel for your accommodation choice during your recent visit to Ha Long. We will try more to make our guests' experience meet their expectation. Thank you again and we look forward to welcoming you back soon. Sincerely, Ha Long Palace Hotel

6/10 - Được

Minh Dong

Lưu trú 2 đêm vào Tháng 5, 2019

10/10 - Xuất sắc

Hochan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
숙소는 무척 깨끗하고 편안함. 조식도 괜찮은 편임. 호텔 뒤에 큰 시장이 있어 과일 구매가 편함
Lưu trú 1 đêm vào Tháng 4, 2019

6/10 - Được

Sung Jun

Lưu trú 1 đêm vào Tháng 3, 2019
Amber - Front Office Manager. trả lời vào 23/04/2019
Dear Mr Sung Jun, Dear Julie, First of all, we would like to thank you very much for choosing Halong Palace Hotel on your recent visit to Halong Bay and taking time to share your experience and impression with other travellers. We really appreciate if you could share more detail about your stay in Ha Long Palace Hotel. Thank you so much and hope you have a nice day

10/10 - Xuất sắc

todd

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great value!
Super friendly staff, comfortable room and great included breakfast
Lưu trú 1 đêm vào Tháng 3, 2019
Ethan - Sales Manager trả lời vào 11/03/2019
Thank you so much for your comment. We greatly appriciate !

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
すぐ近くに軽い食事や買い物が出来る。
Lưu trú 2 đêm vào Tháng 12, 2018
Ethan-Sales Manager trả lời vào 14/01/2019
Dear Sir/Madam, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

8/10 - Tốt

Chia Chen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice facility
Beds are extremely comfortable and there are many kinds of food in breakfast. A little dark inside the room though.
Lưu trú 1 đêm vào Tháng 12, 2018
Ethan - Sales Manager trả lời vào 26/12/2018
Dear Chia Chen, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

8/10 - Tốt

Trond

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
The hotel did not have a jacuzzi like it was promissed on hotels.com, but else the hotel and staff was nice. There are not so much to do aroung of the hotel. And everywhere they are cheating the tourists, even if you buy a Coca Cola in a food shop. That was disapointing how they treat tourists in Vietnam.
Lưu trú 5 đêm vào Tháng 11, 2018
Ethan-Sales Manager trả lời vào 17/12/2018
Dear Trond, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 - Xuất sắc

Sean, LA CA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice stay. Friendly and kind staffs. Better commanding English could be better. Overall it was pleasant.
Lưu trú 1 đêm vào Tháng 10, 2018
Ethan - Sales Manager trả lời vào 25/10/2018
Dear Sean, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

6/10 - Được

julie, brisbane, australia

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Nice hotel in Halong Bay
Disappointed with staff after enjoying great hotels and staff in HCMC, Hoi An and Da Nang. Not good service at breakfast and no tour desk or anyone to ask about tours in the area. We cut are trip short by one night and moved to Vinpearl, dearer but out of this world.
Lưu trú 3 đêm vào Tháng 9, 2018
Ethan Sales Manager trả lời vào 15/10/2018
Dear Julie, First of all, we would like to thank you very much for choosing Halong Palace Hotel on your recent visit to Halong Bay and taking time to share your experience and impression with other travellers. We are delighted to know that you satisfied with the room and restaurant. Secondly, We are so sorry to hear that you felt uncomfortable with our staffs.That was absolutely our faults. We wish you accept our sincere apology for every inconvenient things at the time you were there. Thank you again for having taken your time to write this review and we hope to have the pleasure in welcoming you back soon. With our warm regards, Ethan Sales Manager

10/10 - Xuất sắc

Himanshu

Nice comfortable experience.
Nice comfortable experience.
Lưu trú 2 đêm vào Tháng 8, 2018
Ethan - Sales Manager trả lời vào 24/08/2018
Dear Himanshu, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 - Xuất sắc

Lyndall, Melbourne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel
Nice hotel with comfortable room. I would recommend this hotel.
Lưu trú 4 đêm vào Tháng 1, 2018
Ethan-Sales Manager trả lời vào 28/06/2018
Dear Lyndall, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

6/10 - Được

nam

Thích: Sạch sẽ, tiện nghi phòng
객실의 상태는 준수하지만 위치가 그다지 편한 곳은 아닙니다. 직원들은 활기가 없어보였어요. 금연객실이 있는 복도에서 담배를 피우는 사람들이 있어서 종종 불쾌할 수 있습니다.
Lưu trú 1 đêm vào Tháng 5, 2018
Ethan-Sales Manager trả lời vào 23/05/2018
Dear Nam, First of all I would like to thank you for choosing Halong Palace Hotel during you recent visit to Ha Long and for taking the time to share your experience with us. Please, accept my sincerely apologizes for the inconveniences you had to pass thorough but I am glad to know that due to the efforts of our associates the issue which was mentioned above did not spoil your overall hotel’s experience and you had a pleasant stay with us. I am truly concerned to hear about your experience during the visit, client’s satisfaction is our ultimate commitment. Once again our appreciation for your feedback, we are looking forward to welcome you back in our hotel soon. Kind Regards,

10/10 - Xuất sắc

JONG CHAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
good staying in halong palace hotel
our choice of staying in halong palace hotel was very good. the room was very good and the staff were so kind. the breakfast was good. and we enjoyed the swimming pool in the night. and they have called mailin 7 seater taxi for our family everytime we asked. they have given us the room on the 16th floor as we requested. one thing short of our expectation is their pizza in the restaurant. we have eatern our lunch in their restaurant. and the pizza was not good enough. anyway, thank you so much guys.
Ethan Nguyễn - Sales Manager trả lời vào 02/05/2018
Dear Jong Chan Park, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 - Xuất sắc

Janusz

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ładny widok na Halong.
Hotel o dogodnym położeniu z ładnym widokiem na Zatokę Halong. W pobliżu znajduje się mnóstwo pysznych i tanich restauracji, wiele sklepów i nocny bazar. Pokoj i łazienka sa duże i czyste, wi-fi dobre, herbata, kawa i butelka wody uzupełniane sa codziennie. Śniadanie obfite, personel uczynny, basen na V piętrze mały, ale wystarczający, żeby odpocząć.
Ethan - Sales Manager trả lời vào 24/04/2018
Dear Janusz, On behalf of myself and the whole team of Halong Palace Hotel, I would like to thank you for having chosen us for your last stay in Halong, as well as for your kind and detailed review about our hotel. We are proud to know that our hotel met your expectations and our hotel’s facilities such as wise location in the tourist area of Halong, comfortably equipped room, wide selection of breakfast buffet together with the friendliness and helpfulness of our associates made you stay comfortable and memorable. Please kindly be rest assured that I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you once again for sharing your experience and we look forward to welcome you back to our hotel soon. Best regards,

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi phòng
Sauberes Hotel aber weit weg von City
Das Hotel ist ganz nett und recht komfortabel Die Zimmer sind sauber und modern, jedoch fehlt es den Angestellten an Motivation Die Kommunikation auf Englisch lief mehr als bescheiden Angefangen hat es mit der Bitte ein paar Tipps zu Sehenswürdigkeiten zu geben ( leider nicht hilfreich) ...ich könnte jetzt noch ein paar Punkte aufzählen, aber es ist jedem selbst überlassen nur ich empfehle es nicht
Lưu trú 2 đêm vào Tháng 4, 2018
Ethan- Sales Manager trả lời vào 20/04/2018
Dear Sir/Madam, First of all I would like to thank you for choosing Halong Palace Hotel during you recent visit to Ha Long and for taking the time to share your experience with us on Tripadvisor. Please, accept my sincerely apologizes for the inconveniences you had to pass thorough but I am glad to know that due to the efforts of our associates the issue which was mentioned above did not spoil your overall hotel’s experience and you had a pleasant stay with us. I am truly concerned to hear about your experience during the visit, client’s satisfaction is our ultimate commitment. Once again our appreciation for your feedback, we are looking forward to welcome you back in our hotel soon. Kind Regards,

6/10 - Được

Anh Nguyet

dårlig oplevelse
Jeg lejede 5 værelse . Så renlighed var ikke gode og 3 værelser var ikke røgfri men står skilte er røgfri. Fitness center og alle maskiner virker ikke.
Ethan - Sales Manager trả lời vào 09/04/2018
Dear Anh Nguyet, First of all I would like to thank you for choosing Halong Palace Hotel during you recent visit to Ha Long and for taking the time to share your experience with us on Expedia Please, accept my sincerely apologizes for the inconveniences you had to pass thorough but I am glad to know that due to the efforts of our associates the issue which was mentioned above did not spoil your overall hotel’s experience and you had a pleasant stay with us. I am truly concerned to hear about your experience during the visit, client’s satisfaction is our ultimate commitment. Once again our appreciation for your feedback, we are looking forward to welcome you back in our hotel soon. Kind Regards,

10/10 - Xuất sắc

Liane, Alberta Canada

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
hotel on beach front road
Had a wonderful 3 day stay. Great experience from check in to check out. staff are so friendly and helpful. They dont all speak englush but enough do that asking questions or rezolving issues is not tbat difficult. We pretty much had the hotel to ourselves after breakfast as most people lect for tbe day for boat rides and touring. Nice pool area, great local seafood restaurants in town behind hotel and a short taxi ride to the water park and gondola (which does not open before 3 during the week). Beware the town is going through a tremendous amount of building of roads and hotels so tbe main street always has dump trucks roaring by which could be disturbing to some looking for a quiet beach getaway while sitting on patio or at pool.. Breakfast buffet had lots of choice and always hot and fesh. Special mention to front desk Van who practised her english on us and helped us with sone common vietnamse phrases and words. She was really helpful giving us recommendations for places to go and eat and is just a very friendly and delightful person to deal wiith.
Lưu trú 2 đêm vào Tháng 3, 2018
Ethan - Sales Manager trả lời vào 09/04/2018
Dear Liane, On behalf of myself and the whole team of Halong Palace Hotel, I would like to thank you for having chosen us for your last stay in Halong, as well as for your kind and detailed review about our hotel. We are proud to know that our hotel met your expectations and our hotel’s facilities such as wise location in the tourist area of Halong, comfortably equipped room, wide selection of breakfast buffet together with the friendliness and helpfulness of our associates made you stay comfortable and memorable. Please kindly be rest assured that I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you once again for sharing your experience and we look forward to welcome you back to our hotel soon.

8/10 - Tốt

Anh Nguyet

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Dårlig oplevelse
Jeg lejede 5 værelse . Så renlighed var ikke gode og 3 værelser var ikke røgfri men står skilte er røgfri.
Ethan - Sales Manager trả lời vào 03/04/2018
Dear Anh Nguyet, First of all I would like to thank you for choosing Halong Palace Hotel during you recent visit to Ha Long and for taking the time to share your experience. Please, accept my sincerely apologizes for the inconveniences you had to pass thorough but I am glad to know that due to the efforts of our associates the issue which was mentioned above did not spoil your overall hotel’s experience and you had a pleasant stay with us. I am truly concerned to hear about your experience during the visit, client’s satisfaction is our ultimate commitment. Once again our appreciation for your feedback, we are looking forward to welcome you back in our hotel soon.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Sehr gutes relativ neues Hotel
Das Hotel ist Recht neu und in sehr gutem Zustand. Das Frühstück ist reichhaltig, allerdings jeden Tag gleich. Da viele Rundreise Touristen da sind, ist es bereits ab 6.30 Uhr sehr laut. Das Restaurant ist gut und bietet frisches Seafood. Zum Hafen, zur Innenstadt und zum SunWorld Park sind es mit dem Taxi ca. 10-15 min. Ganz Halong ist leider eine einzige Baustelle. Überall werden neues Luxushotels gebaut und die gesamte Infrastruktur erneut. Von daher ist es relativ laut und schmutzig. Halong Bay ist aber ein Muss. Eine Fahrt durch die Bucht ist Pflicht. SunWorld ist auch einen Besuch wert. Das Halong Palace ist für beides ein guter Ausgangspunkt.
Lưu trú 4 đêm vào Tháng 3, 2018
Ethang - Sales Manager trả lời vào 26/03/2018
Dear Sir/Madam, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. Best regards,

10/10 - Xuất sắc

IN KYUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2018
Ethan trả lời vào 26/01/2018
Dear IN KYUN, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 - Xuất sắc

PK, Australia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice hotel - could not fault
4-5 star hotel with BIG comfortable rooms. Everything you would expect from a great hotel.
Lưu trú 1 đêm vào Tháng 11, 2017
Ethan Nguyễn trả lời vào 22/11/2017
Dear Sir/Madam, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2017
Dear David, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. Sincerely yours, Ethan Sales Manager

8/10 - Tốt

노선영, 수원

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
편안한 숙소였습니다.
숙소는 편안했고 서비스도 좋았습니다. 11월의 베트남은 실외수영장은 별의미가 없었습니다. 조식은 그럭저럭 그랬으나 저녁에 베트남셋트메뉴를 시켰었는데 맛있었습니다. 어른 250000동 아이들 150000원에 이용했습니다.
Lưu trú 2 đêm vào Tháng 11, 2017
Dear Sir/Madam, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards, Ethan Sales Manager

10/10 - Xuất sắc

wendy, austin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel, good food, soso wifi, soft beds, close to Halong Bay and markets.
Lưu trú 1 đêm vào Tháng 9, 2017
Ethan Nguyen - Sales Manager trả lời vào 08/11/2017
Dear Wendy, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 - Xuất sắc

Rebecca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice stay at the Halong Palace
Vuong at the front desk was an absolute gem. She did everything to make our stay as comfortable as possible. She helped us to arrange a half day Bay tour as well as helped us to arrange comfortable bus transportation back to Hanoi. Comfortable beds...although the pillows were a little stiff and a wonderful shower. Room needed individual reading lights...that is one suggestion.
Lưu trú 2 đêm vào Tháng 7, 2017

10/10 - Xuất sắc

YOUNGSOOK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2017

10/10 - Xuất sắc

Hue

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel!
Everything was excellent!
Lưu trú 1 đêm vào Tháng 6, 2017

4/10 - Kém

kim

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
전체적으로 직원들이 별로.. 체크인할때도 분명 아이 2명있다고 예약하고 갔음에도 추가금액을 요구해서 당황했으며 체크아웃할때는 수건하나 없어졌다고 직접 찾으라고 요구 30분동안 호텔에 발묶여 있었어요 나중에 가방열어서 확인해보자고 하니 그제서야 문제없다고 그냥 가라는 씩으로 보내더라구요. 언어도 잘 안통하는데 그런씩으로 사람 몰아가고 정말 영어권사람 영어로 뺨칠정도로 자신있으신 분들만 예약하시길 수영장은 5월말까지 공사합니다. 첨에 안내안해주는데 수영장가면 옆에 공사하고 있어요. 풀은 이용해도 되지만 옆에 공사 소음 냄새 먼지와 함께 수영하셔야합니다. 수상인형극 관람을 원하시는 분들은 호텔에서 추천해주는 곳 가지마세요. 거기도 공사중입니다. 직원들은 모르더라구요. 다 제가 발로 뛰어서 알아낸 정보입니다. 근처 하롱파크는 오후 3시부터 문엽니다. 직원들은 그냥 장소나 알려주고 택시나 불러줄뿐 아무 정보도 주지 않아요. 괜히 오전부터 가서 고생하지 마시고 오후 늦게까지 하니 천천히 가시면되요. 수상인형극도 오후 5시부터 시작. 워터파크도 있는데 워터파크도 오후 2시부터 개장입니다. 호텔 뒤에 마켓은 해지면 문닫습니다. 파인애플 엄청 맛있으니 꼭 사먹으세요 한개 1만에서 1만5천동입니다. 바가지 쓰지마시고 제값으로 사먹으세요. 야시장은 걸어서 5분거리에 있습니다. 연중무휴입니다. 하롱베이투어를 원하시는 분들 선착장이 가까이 있습니다. 직원들한테 택시불러달라해서 가면 됩니다. 올때도 너무 걱정마세요. 선착장앞에 택시들이 줄지어 서있거든요. 예약필요 없이 당일 티켓구매 투어 가능합니다. 다들 바가지당하지 마시고 즐거운 여행되세요

8/10 - Tốt

RoPa, Adelaide Australia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel. Too far away from the marina
Stayed at Halong Palace Hotel for one night only. Can't say much about the surrounding area, did not go anywhere. Stayed at the hotel for diner and a good night sleep. Got a free upgrade to a suite which was happily accepted, Thanks. Friendly personnel on the front counter and helpful and smiling people from cleaner to management. I grated this hotel a bit lower because of the tasteless dinner for my wife and me. Nicely plated but just lack of taste. The waitress was very good and professional. There English could be improved. Recommend this hotel.

10/10 - Xuất sắc

christine_curri, santa cruz California

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best beds in Vietnam memory foam fantastic sleep.
Slept well here, wonderful staff and excellent buffet breakfast. Construction noise in the morning and a cold pool but those were the only draw backs. Highly recommended would return.

10/10 - Xuất sắc

very good

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

10/10 - Xuất sắc

Genevieve

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Convenient and helpful
We had a really great brief stay at Ha Noi Pearl Hotel. The staff were extremely helpful and friendly and there English was really good! They gave us lots of helpful tips and ensured we were well looked after! Would definitely recommend staying here as it is really in a great location in the old quarter and everything is really walkable from there.

6/10 - Được

DEVSADAY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Must know Vietnamese
Not so good. No maps. Menu was not explained in English although only one girl at Reception helped us.

8/10 - Tốt

Rachel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Above and beyond
Our stay was very good. The Hotel had everything we needed and the staff were so thoughtful. Our stay fell on my birthday and my husband brought a cake to the Hotel for me, when the staff saw the cake they also presented me with a present. There was a good selection for breakfast and the Hotel also has a restaurant which is good because there is not a lot close by.
General Manager trả lời vào 05/12/2016
Dear Rachel, Thank you for staying in Ha Long Palace Hotel , We are delighted to hear that you had a pleasant stay with us. Ha Long Palace Hotel is committed in giving all our guests a warm and comfortable stay through our consistent service standards. We thank you for your comments and have noted them down to look into avenues of improvement. Should your future travels bring you back to Ha Long city, it will be our pleasure to welcome you back to Ha Long Palace Hotel Sincerely yours, Ethan Customer Ralations Manager

8/10 - Tốt

jaeseok

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Nice room, but poor quality of staff
The room was very good and has a nice view. However, the quality of service by staff was very poor. They are not kind and very hard to communicate in english.

8/10 - Tốt

ANUJ

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice breakfast, friendly staff, comfortable room. Rooms are not soundproof and wifi doesn't work well inside the room.

10/10 - Xuất sắc

mr. hong, 인천

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
좋습니다
가격대비 청결함과 호텔내부 조식 모두 훌륭합니다.

10/10 - Xuất sắc

Katie, Taipei

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The hotel overall is above my expectations. The reception was friendly and very helpful. The hotel's in a nice neighborhood but not much else. The night market was minimal. We found this local seafood restaurant in the lane opposite the hotel. They didn't speak much English but we managed to work it out.

8/10 - Tốt

Kristian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lækkert hotel i knap så godt område
vi havde et super fint ophold på hotellet. Hotellet er skønt, med lækre værelser, god service, pool og lækker morgenmadsbuffet! Hotellet ligger dog i et dårlig kvarter, uden de store spisemuligheder og slet ikke hvis man ikke taler vietnamesisk. Wifi forbindelsen var desuden rigtig dårlig på vores værelse.

10/10 - Xuất sắc

OCKBAE, 대한민국

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
가족과 함께하기 좋아요
친절한 직원, 깨끗한 룸, 그리고 수영장이 있어 아이들이 많이 좋아했네요.