Dear Mr. Han james,Thank you for taking the time to share your experience at Muong Thanh Luxury Quang Ninh Hotel.We are extremely happy that you feel satisfied with the hotel's service quality.These valuable appreciations are a great source of encouragement for the Board of Directors as well as staff to improve service quality and bring satisfaction to customers.Hope to welcome and serve you on your next trips.Best regards,Nguyen Hai Nam (Mr.)General manager

Dear our valued guest, Thank you very much for choosing Muong Thanh Luxury Quang Ninh hotel for your stay and spending time to share your experience with us. Your feedback is very much appreciated and you have our commitment that all of your comments will be used to improve our services. We do hope that we will have a chance to show you our better services. Sincerely,

Quý khách thân mến, Trước hết, khách sạn muốn gửi lời cảm ơn chân thành nhất đến quý khách đã lựa chọn khách sạn Mường Thanh Luxury Quảng Ninh cho chuyến đi của mình. Hơn nữa, chúng tôi rất vui vì nhận được phản hồi của quý khách qua Expedia về trải nghiệm trong quá trình lưu trú tại đây. Chúng tôi rất hi vọng rằng sẽ được chào đón quý khách một lần nữa trong tương lai với những chất lượng dịch vụ tốt hơn nữa. Cảm ơn quý khách và chúc quý khách sức khỏe và thành công! Trân trọng, Khách sạn Mường Thanh Luxury Quảng Ninh

Thank you for taking time to tell us about your experience at Muong Thanh Luxury Quảng Ninh hotel.

Anh/Chị An thân mến,Cám ơn Anh/Chị đã dành thời gian quý báu để chia sẻ trải nghiệm trong kì nghỉ tại khách sạn Mường Thanh Luxury Quảng Ninh. Tôi rất vui mừng khi nhận được đánh giá này của Anh/Chị. Đây chính là động lực của chúng tôi trong hành trình cung cấp dịch vụ khách hàng.Chân thành cám ơn và mong được chào đón Anh/Chị quay lại khách sạn trong thời gian tới.Trân trọng!Nguyễn Đình Chỉnh (Mr.)Giám đốc điều hành Khách sạn

Anh. Vinh thân mến,Trước hết, cảm ơn Anh rất nhiều vì đã tin tưởng lựa chọn khách sạn Mường Thanh Luxury Quảng Ninh cho chuyến đi của mình và đã bớt chút thời gian để chia sẻ trải nghiệm trong thời gian lưu trú tại đây.Tập thể BGĐ và CBNV khách sạn vô cùng cảm kích vì những phản hồi của Anh. Cũng từ những lời phản hồi này, chúng tôi có thêm nguồn động lực và khích lệ để tiếp tục nỗ lực nhằm đem lại cho khách hàng chất lượng dịch vụ tốt nhất. Chúng tôi rất vui mừng vì Anh đã có những trải nghiệm tuyệt vời tại thành phố Hạ Long và tại Mường Thanh Luxury Quảng Ninh.Một lần nữa, cảm ơn Anh và chúc Anh sức khỏe, thành công.Trân trọng!Nguyễn Hải Nam (Mr.)Giám đốc điều hành Khách sạn

Dear Mr Mario,Thank you very much for choosing our hotel for your destination and thank you foryour feedback about the services.We sincere apologies for the poor experience you had during your recent stay. I will raise your feedback with our team to ensure we address the shortfall and deliver a consistent level of acceptable service.Please accept our sincere apologies and hope we will have the opportunity to serve you again in the near future so that you can feel our changes and improvements.Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Nguyễn Hải Nam (Mr.)General manager

Dear Mr Akira,Thank you for choosing Muong Thanh Luxury Quang Ninh Hotel as a destination to stay and experience the service and thank you for taking your valuable time to share your experience at the hotel during your recent vacation.We are very pleased that you appreciate all the hotel's services, beside that, we apologize for the inconvenience caused by using the power for your smartphone charger, that affect your vacation. I will work with relevant departments to fix and repair this situation immediately.Once again, thank you and hope to welcome you back in the near future.Nguyen Hai Nam (Mr.)General manager

Dear Mr Danny,Thank you so much for taking the time to share your comments about the hotel.We are looking forward to receiving more feedback from you about the hotel’s service so that the we can improve service quality even better.We hope to welcome and serve you again at the hotel in the near future.Sincerely,Nguyen Hai Nam (Mr.) General manager of the Muong Thanh Quang Ninh Luxury Hotel

Dear Sir/Madam, Thanks a lot for your choosing our hotel for your vacation in Ha Long We are glad to hear your positive feedback, we appreciate that much as your contribution could review and improve our services,products. Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family. Yours sincerely Nguyen Hai Nam ( Mr. ) General Manager Muong Thanh Luxury Quang Ninh Hotel

Dear Sir/Madam, Thanks a lot for your choosing our hotel for your vacation in Ha Long We are glad to hear your positive feedback, we appreciate that much as your contribution could review and improve our services,products. Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family. Yours sincerely

Dear Sir/Madam, Thanks a lot for your choosing our hotel for your vacation in Ha Long We are glad to hear your positive feedback, we appreciate that much as your contribution could review and improve our services,products. Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family. Yours sincerely

Dear Valued Customer,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your feedback and we will use it to improve our services and provide a better experience for our guests.Yours sincerelyHotel management.

Dear Sir/Madam, Thanks a lot for your choosing our hotel for your vacation in Ha Long We are glad to hear your positive feedback, we appreciate that much as your contribution could review and improve our services,products. Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family. Yours sincerely

Kính gửi Quý khách hàng,Cảm ơn quý khách đã tin tưởng và sử dụng dịch vụ của chúng tôi.Cảm ơn quý khách đã bỏ chút thời gian quý báu của mình để đánh giá trải nghiệm của mình tại khách sạn.Chúng tôi rất hi vọng được đón tiếp quý khách ở những lần lưu trú tiếp theo tại Hạ Long.Trân Trọng.

Dear Sir/Madam, Thanks a lot for your choosing our hotel for your vacation in Ha Long We are glad to hear your positive feedback, we appreciate that much as your contribution could review and improve our services,products. Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family. Yours sincerely

Dear valued guest, Thank you very much for choosing Muong Thanh Luxury Quang Ninh hotel for your stay and spending time to share your experience with us. We apologize to you for your unsatisfactory experience during your stay with us. Your feedback is very much appreciated and you have our commitment that all of your comments will be used to improve our services. We do hope that we will have a chance to show you our better services. Once again, our sincere thanks for your feedback and our apologies. Sincerely, Muong Thanh Luxury Quang Ninh Hotel

Dear Mr JT, Thank you for taking the time to rate the service at the hotel. We are delighted that you had a pleasant stay. Through your contributions, we will learn from experience and improve the service quality of the hotel in the near future. Hope if there is a chance we will be able to welcome you again when you visit Ha Long, Once again,thank you very much! Muong Thanh luxury Quang Ninh Hotel

Dear Sir/Madam, Thanks a lot for your choosing our hotel for your vacation in Ha Long We are glad to hear your positive feedback, we appreciate that much as your contribution could review and improve our services,products. Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family.Yours sincerely Nguyen Hai Nam ( Mr. )General Manager Muong Thanh Luxury Quang Ninh Hotel

Dear Han James, First of all, thank you very much for choosing Muong Thanh Luxury Quang Ninh Hotel for your trip and taking time to share your experience during your stay here. We are extremely grateful for her feedback. From your feedback, we have more motivation and encouragement to continue paying efforts to bring our customers the best quality of service. We hope that you have had a wonderful experience in Ha Long City and in Muong Thanh Luxury Quang Ninh hotel. Once again, thank you and wish you health and success. Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Chan, First of all, thank you very much for choosing Muong Thanh Luxury Quang Ninh Hotel for your trip and taking time to share your experience during your stay here. We are extremely grateful for her feedback. From your feedback, we have more motivation and encouragement to continue paying efforts to bring our customers the best quality of service. We hope that you have had a wonderful experience in Ha Long City and in Muong Thanh Luxury Quang Ninh hotel. Once again, thank you and wish you health and success. Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Kent, Thank you for giving us the opportunity to have you in the hotel. We are so glad to receive positive feedback from you regarding hotel service. Your comment has been becoming the big encouragement for the entire hotel staff for trying best to provide guest best quality of service. We hope to welcome you once again when you comeback Halong. We wish you all the best Sincerely, Muong Thanh Luxury Quang Ninh hotel

Hi Khenh, First of all, thanks for choosing Muong Thanh Luxury Quang Ninh for your recent stay and giving us the opportunity to have you in the hotel last month. Moreover, thank you for your such detailed comment. We are so glad to hear that you satisfied with rooms and buffet breakfast. However, it has also been brought to our attention that your recent stay with us did not meet your expectation. For the most important and foremost, please allow us to express the sincerest apologies for the inconveniences you have encountered during your stay. There was thing you mentioned that our employee smoking in the Spa floor, we did check and would like to reconfirm that he was not our employee. The hotel rules don't allow any hotel staffs to do so. Anyway, your feedback will be particularly focused and passed to hotel management so that there must be a training programs for staff will be held to improve the check-in process as well as customer service. We deeply hope that you did have wonderful time in Halong. Also, we wish to welcome you once again in the future. Sincerley, Muong Thanh Luxury Quang Ninh hotel

Dear Vu, Thank you so much for choosing Muong Thanh Luxury Quang Ninh hotel for your recent stay. We hope you did have wonderful time in Ha Long. We also hope to welcome once again when you come back here. Wish you all the bets Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Tadahiro, Thanks for choosing Muong Thanh Quang Ninh to stay during your trip and giving us the great score. We hope to welcome you once again in the future when you come back Halong Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Ji Hye, Thank you for choosing Muong Thanh Luxury Quang Ninh hotel for your stay and your feedback on Expedia. For what made you feel inconvenient, we are so sorry about that. It will be so great if you can tell us more about the service of the staff so that we are able to know the main problems. From that, we will be able to draw the plan to improve the quality or service. We hope that we will get another chance to welcome you once again in the future with a better service. Wish you all the best, Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear our beloved guest, Thank you for choosing Muong Thanh Luxury Quang Ninh for your stay and moreover, thanks for spending time on sharing your experience. We also would like to send our sincerest apology for what made you uncomfortable. Your feedback has been so valuable and important for hotel management knows what needs to be improved. In closing, we are so sorry for your inconvenience you have had during the time staying here. We wish to welcome you back with a better service in the future. Wish you all the best! Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Yung Hua, Thanks for choosing Muong Thanh Luxury Quang Ninh hotel for your recent stay and thanks for taking your time to review our service. We're glad that you satisfied with service provided. We hope that you have had a wonderful time in Halong and in Muong Thanh Quang Ninh hotel. Thank you and wish you all the best Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear guest, Warmest greetings from Mường Thanh Luxury Quang Ninh hotel. First of all, Thank you so much for choosing us for your recent stay. Also, we would like to send our deepest apologize for what inconvenience you had experience during the time staying here. It is our fault that our service did not meet your expectation. Thanks for your feedback, hotel management is able to know what need to improve. We hope that we will get an opportunity to welcome you again with a better service. Moreover, please accept our apologize for this unfortunate case. Best regards, Gracie PR & Marketing Executive Muong Thanh Luxury Quang Ninh hotel

Dear Daniel, Warmest greetings from Muong Thanh Luxury Quang Ninh hotel. First of all, thank you so much for choosing us for your recent stay and sharing experience during the time staying here. It's our pleasure to welcome and serve you. We also would like to express our sincerest apologize to you because our service somehow did not meet your expectation. Your comment is definitely important for us to know what we need to improve. The matter you mentioned has been becoming the big concern for the hotel. That leads us to set the goal and commitment of an improvement. Please accept our apologize for what inconvenience during your stay. We deeply hope we will be able to have a chance to welcome you again when you come back Ha Long. Once again, thank you and wish you a good health and happiness. Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Mr. Mohammed, Thank you so much for choosing Muong Thanh Luxury Quang Ninh hotel to stay and spending your time on sharing these great experience during the time you staying here. We're so glad that you satisfied with our service provided. It's also our pleasure to welcome and serve you. We hope that we are able to get a chance to welcome you once again when you back Ha Long. Sincerely, Muong Thanh Luxury Quang Ninh hotel

Dear Mr. Dean Souter, Thank you so much for choosing Muong Thanh Luxury Quang Ninh to stay and spending time on sharing your experience. We are so glad that you satisfy with our service. We also deeply hope that we may have chance to welcome you again when you back Ha Long in the next trips. Once again, thank you and wish you health, luck and happiness. Sincerely, Muong Thanh Quang Ninh Hotel

Dear guest, Thank you for choosing Muong Thanh Quang Ninh hotel to stay and spending time to share your experience during the time staying here. It's our pleasure to welcome and serve you. We hope to see you soon in the future when you come back Ha Long. Sincerely

Dear Trang, Thank you so much for choosing Muong Thanh Quang Ninh for your stay. We are glad that you satisfy with our service. Your review is much valuable for us to improve the quality of service. We also deeply hope to welcome you soon in the future. Once again, thank you. Sincerely, MTQNI Hotel

Thank you so much for choosing Muong Thanh Luxury Quang Ninh hotel to stay during your trip and sharing your experience.We are glad that you satisfied with our service and we hope that we will have a chance to welcome you soon in the future. Once again, thank you. Sincerely

Dear Mr. Anthony Hodge, First of all, thank you so much for choosing us to stay during your trip and spending your valuable time to share your experience. We deeply apology for the inconvenience and unsatisfactory you may have experienced during the time staying at Muong Thanh Luxury Quang Ninh Hotel. At Muong Thanh Quang Ninh hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to our staff's misunderstanding. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by improving staff's quality and room cleanliness. Because of this serious oversight, the hotel decided to arrange no charge fee for the rest 5 nights. We contacted with Expedia to refund you in advanced as soon as possible. Your feedback are very much appreciated and you have our commitment that all of your comments will be used to improve our services. Once again, please accept our sincere apologies for this situation and we deeply hope that we will be able to have chance to welcome you again with a better service. Sincerely, Muong Thanh Luxury Quang Ninh Hotel

Thank you so much for your review. It's our pleasure to serve and help you to create wonderful time in Halong. Hope to welcome you again when you back Halong :)

Dear Mr. Gonzalo Many thanks again for your review and we definitely look forward to welcoming you back again for next trip to Ha Long Bay.

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