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"We visited on Sunday 21st September and fell in love with this hotel. We are already planning out next visit. We were greeted by name when we drove up to the gate, so to the 5* service had already begun. There is plenty of parking on site. The entrance and reception area are beautiful. Alicia attended to us straight away and we had been offered an upgrade for my partner Birthday and also some complimentary prosecco. We were upgraded from a Double to a Double or Cosy Double with a Hot Tub. We were so grateful. We were shown to our room 232, which had a HUGE bed and TV. It also had a Hot Tub. (We sat in the hot tub in the morning with the sun beaming down on our faces). Alicia showed us around the hotel and to the restaurants, the breakfast room etc. Her Customer Service was definitely 5*. We decided to eat dinner in the pub before going to the spa for an evening session. The food was very tasty there. The spa was a great size and had plenty of seating.Although the sauna is small, we used it 3x without anybody else coming in. Breakfast offered a large array different foods from cheeses and meats to pastries/ toast and cooked breakfast. We had fruit, cooked breakfast and a blueberry muffin for later and it was all delicious. The hotel is also very beautiful and well kept. "

"Fantastic setting "

"Everything was very good lovley relaxing atmosphere food excellent "

"So beautiful and peaceful. Amazing grounds and wonderful setting whether in rain or shine, such a truly lovely place. Excellent staff, very helpful."

"Lovely hotel. Staff obviously care - reception, cleaners, bar tenders, team of waiting staff - all very friendly and efficient. Junior suite is just amazing. Lovely old bay window. Lovely views of garden and hills. Breakfast and evening meals were fantastic (and I’m very picky as a nutritionist). Very relaxing overall because it felt like everything was taken care of. We’ll be back."

"An excellent facility. A true surprise!"

"We had a lovely stay for our 25th Wedding Anniversary, we upgraded our room to Super Deluxe which was very spacious and had a great view of the lake. A card was left in our room wishing us a happy anniversary which was a nice touch. Perfect location, breakfast was good and staff were exceptional. Our room wasn’t ready until 4 which is what the hotel states as check in time, this is a bit later than most hotels but we enjoyed a drink at the bar while we waited. Overall a lovely relaxing stay and we would definitely return. "

"Always a good stay at North Lakes that’s why we keep returning "

"Best breakfast and best place "