2/10 - Tồi
Alice
04/08/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Advertised as 5 stars…
This property is barely 2 star
On arrival at 10pm my room was not ready I had to wait 30 mins.
I was given a brief description on the amenities of the hotel… in FRENCH! I’m from the UK
I read English and Spanish.
No safe key given to me.
I found out on the 3rd day you need a key to operate the safe which reception give you…
The property is rundown.
Dirty table cloths at breakfast.
Food so poor including the Tunisia food. Full of bones with little meat… tasteless
I had to eat outside of the all inclusive hotel; the food was so bad.
The room had a blockage in the bath… the shower would no drain away. The telephone in the room was broken.
There are two swimming pools the relaxation is next to a children pool not relaxing at all… with grass worn way to leave dirt patches. Therefore if you went into the pool you would end up with dirt and mud on your feet.
The activity pool you had to walk round the back of the hotel through car park to get to this and past a building site on the hotel property which had old windows piled up!
The private beach was across the main road with a hut as a beach bar and boarded disinterested staff and one tall fridge that looked ready for the rubbish dump!
My advice… save your money go to another hotel!
I went for relaxation and rest and was stressed with the standard and lies of the promotion on the hotel.
In my opinion it should be closed down refurbished and staff be retrained to the correct 5 star level.
Shocking!!!
Alice
Lưu trú 4 đêm vào Tháng 7, 2025
