6/10
We had paid for a premium sea view room, we had to ask to be changed to get the premium room because they put us in the superior room when we checked in, and we were changed after the first night. The night crew receptionist staff was very polite and helpful, however the lady manger at the reception did not communicate regarding a tower card that was needed to get towels for the pool or the beach, we ask the lady Manager politely can we check out at 1pm instead of 12pm and she haven’t even looked at us. She was looking in the computer and saying no! without even paying full attention.
the towel person in the pool he is always helpful with us but the one working at the beach threatening to charge me if I don’t returned it to him. We spoke with the receptionist about having someone to come visit with us in the hotel just for meeting and get a coffee and that was not allowed. No explanation why!! You cannot have a visitor come in to swim on the beach in front of the hotel unless they belonged to the hotel. Beach security guard said I can not let person swim even a visitor. I don’t know why no clear explanation. The lifeguard came in and interfere the conversation and said no you cannot have a visitor aggressively. The house keepers were very nice, and worked very hard to keep the rooms nice. As well as the staff in the dining areas, even though the prices of food and drinks at the hotel are very overpriced, No WiFi and no free water to drink. The beach is very beautiful.
Nizar
Lưu trú 4 đêm vào Tháng 6, 2025