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"So to be fair this hotel has thw potential to be amazing. Location is right off the water but my rooms view was definitely obscured by a condo property although it was listed as having a "view". The property was clean and room was a nice size .. But trying to get service or communicate concerns was very hard. There's ni way to reach the front desk..even on the in room phones. It would ring and then hang up but when I went downstairs it was niy crowded or busy. They overcharged me for both valet and self parking on my first day and ive called multiple times trying to reach someone to help me but it would ring..put me in a queue for several minutes and then it would pick up and disconnect the call. While I was there I asked for my car qnd then waited outside for over 10 minutes without seeing my valet. When I went inside he apologized saying his phone had died so he did not see my request. He hastily went to retrieve my vehicle but 6his was just another frustrating thing to manage. The mini refrigerator had a plate screwed in that kept you from putting anything inside other than a bottle of water so my leftovers could not be refrigerated.. But outside of that it was a beautiful time away. If someone from corporate or the hotel sees this please reach out so I can resolve this charge"

"The toilet didn’t work. The technician came up and fixed it, but when he left he lifted the plunger in a bucket over the bed and personal items. Unacceptable!!!! The toilet tissue and towels ran out, and we called but never got any assistance. Turn down service was not offered so the trash was running over. The remote in the living room wasn’t working properly, so they had to come and replace it. Not a good stay. "

"Clean room, great customer service will stay again!!! Highly recommend this hotel!"

"Nice place, great breakfast, coffee had no flavor, staff was nice, unit was clean. "

"The room was nice, clean, modern. However…No buffet breakfast. Desk Phone didn’t work in my room. No ice machine on the 8th floor. One hour later (12pm) check out was an extra charge. No bellhop. Not many restaurants in walking distance. Disappointed."

"Beautiful resort. The Marina was beautiful and our room was incredible."

"There charge me extra money in the counter "

"Everything was wonderful except for the shower. cld never get the water temperature hot, had to use the handheld shower to get some stronger power for the water having back issues after walking all day wld have been great to get a good hot string shower."

"We love staying here, rooms are always clean and comfortable (as well as the bed). Breakfast is a plus and staff is always polite and helpful."