"The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay)."
"Excellent service, regardless of whether are you checking in or out, the staff treated you professionally and politely. The proximity to the malls around Wulin square and the Wulin night market is also a plus. But they need to review the "tastiness" of the breakfast. The breakfast has a respectable spread, what one would expect from a 5-star hotel, but the "tastiness" has many room for improvement."
"I highly recommend this place for travellers in Hangzhou. The service is unmatched. Most staff speak English. They’re always available for help!
It’s in a great location with the night market just steps away. It’s a pleasant walk to West Lake.
The hotel is very new and modern. The breakfast buffet was fabulous and offered a huge variety of very fresh food."