Hiên

Nhận xét về Au Co Art Classic Hotel & Spa

5 out of 5
Au Co Art Classic Hotel & Spa
52-54B Ngõ Huyện, Hàng Trống, Hoàn Kiếm, Hà Nội

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 24/62 nhận xét" "
Đánh giá 8 - Tốt. 17/62 nhận xét" "
Đánh giá 6 - Được. 12/62 nhận xét" "
Đánh giá 4 - Kém. 4/62 nhận xét" "
Đánh giá 2 - Tồi. 5/62 nhận xét" "

8,0/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

Nhận xét

4/10 - Kém

Victoria, Ho Chi Minh City

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I actually didn’t stay in the end. I checked in late, to find the main hotel closed up, and so I was directed to their ‘other’ building which was smaller, shabbier and didn’t even have a reception area. The bar/ restaurant was closed but due to the Covid situation I wasn’t totally surprised. My room was really run down and when I realised the door didn’t lock that was the moment I decided to leave. The man who let me in was very understanding and let me leave without charging me anything. I feel sorry for these smaller boutique hotels during this time but my safety and comfort comes first.
Lưu trú 3 đêm vào Tháng 7, 2020
Mr. Tom trả lời vào 24/07/2020
Thank you for your review !

6/10 - Được

Sebastian, Hanoi

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Wie wurden aufgrund des Covid-19 umgebucht auf ein anderes Hotel der Kette. Church Boutique - nicht die gleiche Preiskategorie. Leider optisch nicht mehr so ansprechend wie das eigentlich gebuchte Hotel. Leider gab es kein warmes Wasser zum duschen ( haben es mehrmals versucht) Frühstück dafür war ansprechend
Lưu trú 1 đêm vào Tháng 3, 2020
Mr. Tom trả lời vào 17/03/2020
Thank you for your review !

8/10 - Tốt

Thaim Eng

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2020
Mr. Tom trả lời vào 25/04/2020
Thank you for your review !

10/10 - Xuất sắc

Jessie, Western Australia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room is so spacious and clean. Staffs are so friendly, location is so close to everything, Great dollars for value
Lưu trú 1 đêm vào Tháng 2, 2020
Mr. Tom trả lời vào 15/02/2020
Thank you very much for your excellent review ! We're working hard to serve the great customer like you, All the best to you,

2/10 - Tồi

PEICHI

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dont stay here! Lier! Not honest! Worst hotel ever
Arrive 4-5pm On31/12.hotel said the room have problem. So he gave us the room in the next hotel name Gem premier luxury hotel. The hotel said that they gave us an upgrade to a bigger and more luxury room. Which is not true at all!!!!!!(pls see the photo1-4)This room is on the 2nd floor on the left side from lift. The floor wasnt clean, the wall paper and furniture was old, and the window is facing a wall!) After that we went directly to lobby to refuse staying in that room and request to cancel it. Hotel reply that we can cancel but they wont refund any money. Which was unfair! They said the original room we booked has some prob with water and hotel was full! I checked on the web and found out that they are still selling rooms in triple price! So we called hotels.com to change us to other hotel and callcenter need to call hotel to prove what i said was true. Then the hotel lied again that i was checked in and ok with the room they offered when i still waiting at lobby for more than one hour. I waited there for callcenter to call me back for another hour and no feedback from callcenter. I gave up and the hotel said they will give us a room in au co art (and said that it was an upgrade again! Which i think it was the room i booked at first but hotel want to keep it for others to sell higher price cos its 31/12) and he will move other customer to gem premier instead. We were so tired and disappointed so we accepted.no apologize, no guilty, no service minded at all.
Lưu trú 1 đêm vào Tháng 12, 2019
Mr. Tom trả lời vào 09/01/2020
Thank you for your review !

6/10 - Được

SHU-WEI

Lưu trú 1 đêm vào Tháng 12, 2019

2/10 - Tồi

Frank

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Brug aldrig dette hotel
De laver overbookninger og sender folk over på et andet hotel som er meget under standard. Jeg havde desværre betalt på forhånd og fik beskeden at de hverken ville give afslag eller pengene tilbage. De var fuldstændig ligeglad. Handler kun om at snyde folk. Hold jer langt fra dette hotel
Lưu trú 2 đêm vào Tháng 12, 2019
Mr. Tom trả lời vào 23/01/2020
Thank you for your review !

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy bien ubicado, la habitación un poco pequeña y muy antiguo el edificio
Lưu trú 3 đêm vào Tháng 11, 2019
Mr. Tom trả lời vào 20/11/2019
Thank you for your good review !

10/10 - Xuất sắc

Thi thu hien, paris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2019
Mr. Tom Nguyen Hoang - Sale manager trả lời vào 05/10/2019
Dear Ms. Thi Thu Hien, Thank you very much for your wonderful review ! our team was very delighted to see your wonderful review with lovely words and we're hope can serve the great customers like you on future ! Thank you,

6/10 - Được

masahiro

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
期待しすぎない方が
スタッフは親切、食事もいい。 でも施設が… 写真はかなりの部分がフェイクです(笑) 場所はいいので、男性1人とかならそんなもんかも
Lưu trú 1 đêm vào Tháng 9, 2019
Mr. Tom trả lời vào 27/09/2019
Thank you for your review ! We're working hard to serve you !

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All staff are very friendly and helpful. And location is quite nice. Many cafe, bar, restaurants near by. It’s in small alley, so quite, too. We want to come back and stay this hotel ;)
Lưu trú 1 đêm vào Tháng 8, 2019
Mr. Tom trả lời vào 01/09/2019
Thank you very much for your good review ! WE loved your words so much and we're hope can serve and welcome you on next trip in Hanoi ! All the best to you,

8/10 - Tốt

Silvia, Spain

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La ubicación es perfecta, en pleno centro de Hanoi. El desayuno es variado y todo el establecimiento está limpio. Como inconveniente el tamaño del baño era bastante pequeño, al ducharte se sale todo el agua y la encimera del lavabo es tan pequeña que no puedes colocar ni un cepillo.
Lưu trú 2 đêm vào Tháng 8, 2019
Mr. Tom trả lời vào 27/08/2019
Thank you for your good review ! We're working hard to serve the great customer like you All the best to you,

8/10 - Tốt

Dianne

Thích: Sạch sẽ, tiện nghi phòng
Okay place
We arrived at 1 am and were greeted quite rudely. The one holding the key threw the key on the floor at the person who was showing us to our room, what a sure fire way of telling someone you’re not welcome. There were no welcome drinks as advertised. The rooms (we were given a free upgrade, but unfortunately it was on the old wing so it looked more outdated) had no decor, but quite comfortable. Good location, value for money. Location? 5 stars Staff: 3 stars Food: 3 stars
Lưu trú 3 đêm vào Tháng 7, 2019
Mr. Tom trả lời vào 31/07/2019
Thank you for your good review ! We're working hard to serve you and we're hope can welcome you on next trip in Hanoi city. All the best to you,

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
リノベーション物件のようで、エレベーターホール等は若干古く感じたが、部屋は広さも清潔感も十分だった。  利用した部屋は、バスルームがガラス張りになっており、カーテンで目隠しをするタイプだった。1人での利用は問題ないが、2人以上だと気を遣うかもしれない。  アメニティーは歯ブラシ・カミソリ・紙石鹸・コップがあり、リンスインシャンプーとボディーソープは陶器の壺に入っていた。シャワールームに壺を置く棚はないので、使用するたびにドアを開けて取る必要があった。  冷蔵庫はクローゼットの中にあったが、コードがどの電源にも届かないため、利用するには外に出すか、延長コードを利用する必要がありそう。  朝食はメインを選び、簡単な食事やフルーツ等はビュッフェスタイルだった。メインはベトナムらしいフォーやサンドウィッチ・オムレツなどがあった。  ハノイ大聖堂のすぐ近くという立地なので、旧市街のほとんどの観光地に徒歩で行くことができた。  総じてコスパの良いホテルだと感じた。
Lưu trú 2 đêm vào Tháng 7, 2019
Mr. Tom trả lời vào 27/07/2019
""""""""" Perfect review """"""""""" Thank you very much for your perfect review ! our team was very delighted to see your wonderful words and we're hope can serve and welcome customer like you on future ! All the best to you,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
街の近くですごい動きやすい立地でした。
Lưu trú 2 đêm vào Tháng 7, 2019
Mr. Tom trả lời vào 22/07/2019
Thank you for your good review ! We're working hard to serve the great customer like you. All the best to you,

6/10 - Được

K

Thích: Sạch sẽ, tiện nghi, dịch vụ
ルーフトップバーがなかったり(写真は嘘っぱち)、設備が壊れているのに修理していなかったり、冷蔵庫がクローゼットの中にあるのだがコンセントが繋げない状態で放置されていたり、その冷蔵庫の件をスタッフにお願いすると「使えるようにしておくので鍵かしてください」って朝言われて、夜にホテルに戻ってきたら対応すらしようとしてなかったり。 あと、シーツに口紅っぽいのがついてました。 スタッフの半分は笑顔がありいい感じで、半分は微妙な感じでした(特に、話し方がぶっきらぼうで怖い話し方のレセプショニストがいる)。ちなみにクレームとかはいれたわけでもなく、当方は礼儀はわきまえているつもりなので、普段からこんな感じの接客なのでしょう(笑)。 ウェルカムドリンクと、日本語で挨拶をしてくれるレセプショニストについては嬉しかったです。 5ヶ月前?にオープンしたばかりらしいので、安くておしゃれめなホテルに泊まれればいいやって方にはオススメです。場所も便利。 でも次また泊まりたいかと聞かれると、私は他のホテルをまず探すと思います。セールで3,000円くらいで安ければまた泊まるって感じですね。
Lưu trú 2 đêm vào Tháng 7, 2019
Warmest Regards trả lời vào 21/07/2019
Dear K. I am grateful to receive your review; We can learn from our guests and I make improvements, where possible, especially if we know about them in time. Thank you for your review.

8/10 - Tốt

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly team. Warms welcoming. Very clean. Calm area
Lưu trú 1 đêm vào Tháng 6, 2019
Mr. Tom trả lời vào 14/06/2019
Thank you for your good review ! We're working hard to serve the great customer like you, All the best to you,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
1. 익스피디아에서 표시되ㄴ 지도사ㅇ 위치와 다르ㅁ 2. 베트나ㅁ 구시가지에 이ㅆㅇㅓ 위치좋음 3. 골목안쪽에 있어 취침시 조용함(차 경적소리 등 안남) 4. 이 호텔은 건물이 두개 붙어 있는데 조식먹는 건물이 옆건물에 있어 밥먹으러 옆건물로 가야함 5. 조식 맛(쌀국수)이 그때그때 차이가 있음 6. 스파는 시설이 따로 있지 않고 부르면 마사지사가 오는 시스템임 7. 청결이나 직원 서비스는 괜찮음
Lưu trú 3 đêm vào Tháng 5, 2019
Mr. Tom trả lời vào 12/06/2019
Thank you for your good review ! We're working hard to serve the good customer like you All the best to you,

6/10 - Được

Franziska

Đi cùng bạn đồng hành
An sich ist das Hotel für den Preis völlig in Ordnung und die Zimmer sind echt super. Jedoch wird hier mit falschen Bildern geworben, was kaum mit der Realität in Verbindung steht.
Lưu trú 2 đêm vào Tháng 5, 2019
Mr. Tom trả lời vào 26/05/2019
Thank you for your review !

4/10 - Kém

TOSHIKAZU

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
写真のイメージに騙された? 値段相応のホテルでした。 
Lưu trú 2 đêm vào Tháng 4, 2019
Mr. Tom trả lời vào 13/06/2019
Thank you for your good review ! we're working hard to serve the great customer like you. All the best to you,

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
英語が分かりやすい。スタッフ親切。ハロン湾クルーズ手配してくれる。フリーwifiもちろんOK。洗濯もお願いしたし英語しゃべれたらだいたいのことは融通きくと思う。
Lưu trú 2 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 07/05/2019
Dear Our Beloved Guest. I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.

6/10 - Được

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Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 07/05/2019
Dear Our Beloved Guests. Thank you very much for taking time to share your experience with us

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
J'écris suivant des avis / commentaires sur les hôtels & restaurants et écrire celui sur le Au co art classic me tient à coeur car nous avons passé une EXCELLENTE semaine dans ce resort! Je like à fond! C'est un resort à taille humaine fondé par une famille de Hanoi et ouvert en dec 2018. Donc tout est neuf. Très bien conçu dans un style . , très bien aménagée! . Le Spa est excellent et nous avons bénéficié d'une promotion de 20% pour un traitement en couple. Le pied intégral! Le buffet petit-déjeuner est carrément somptueux et varié. Il y a tout ce dont on peut avoir envie. Le personnel est TRES attentionné. Ils sont vraiment aux petits soins, proactifs, efficaces bref charmants! Et tout le temps avec le sourire. On sent une bonne formation derrière tout cela. Cela aide à passer un séjour paisible. Très belle excursion. Nous avons pris la formule 2 jours avec 1 nuit sur une jonque 15 p. Nous étions 13 plus l équipage donc idéal. Les cabines sont très confortables, les repas très copieux et excellents. Notre guide Dui très bien, visites guidées très intéressantes. On recommande vivement cette agence de qualité, sérieuse et fiable
Lưu trú 2 đêm vào Tháng 4, 2019
Best Regards trả lời vào 03/05/2019
Thank you so much for taking your precious time in giving us a great detailed feedback and rating your overall holistic experience staying with us. We would like to thank you for giving Gem Premier this opportunity to contribute a memorable moment during your stay, and really appreciate your generous comments regarding our huge room, massage , special our breakfast included and Ha long bay trip. Thank you again, we will be anxiously looking forward to welcoming your next visit to Gem Premier soon.

10/10 - Xuất sắc

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Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wij kwam met regen aan in Hanoi, dus waren van plan een luxe hotel te boeken. Nou, dat is in ieder geval gelukt. Bij binnenkomst is iedereen meteen enorm behulpzaam en vriendelijk. Dit verandert gedurende het verblijf ook niet. Wij hebben 4 dagen in het hotel doorgebracht en hebben het, ondanks het weer, echt super gehad. Er zijn een aantal zaken die er voor ons uitsprongen; bedden zijn zacht, super badkamer met stortdouche en of bad, , massages, sauna, goed restaurant en een geweldig ontbijt. Alles liep perfect tijdens onze trip naar Halong Bay! Goede communicatie vooraf en alles was in orde. eer goed georganiseerde tour.. er. Al bij al fantastisch en de klantvriendelijkheid is ronduit goed!
Lưu trú 2 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 03/05/2019
Dear Our Beloved Guest. Thank you very much for choosing Au Co Art Classic Hotel as address in Viet Nam. We really appreciate your detail review very much. We have to say, we feel like "top of the world" when reading your lovely review. How kind of you to find really nice words describing our facilities and services! Indeed it could be a must-choose place for a comfortable and enjoyable stay in the city. Thank you very much for your generosity, and other compliments on our distinguished service, very comfortable room, fanstactic breakfast and perfect location. Thank you for evaluating us on Expedia and voting us a perfect rating. We look forward to welcome you back soon to keep adding pleasant memories to your travel experience.

8/10 - Tốt

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Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 03/05/2019
Dear Our Beloved Guest. Thank you very much for your value feeback

4/10 - Kém

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Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ドライヤーがない Wi-fiが部屋からは繋がらない 私服を着たスタッフ?が、エレベーターに飛び込んできて、話しかけてくる。部屋番号をしっていて怖かった チェックインの時、パスポートを返すの忘れられる
Lưu trú 1 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 03/05/2019
Dear Our Beloved Guests.. I do apology that our service did not meet your requirement. We have deeply worked on this to cover from the mistake. Thank you for your feedback.

10/10 - Xuất sắc

CHRISTOFER

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed 4 nights at Au Co Art classic Hotel and wished we could stay longer. Fantastic hotel all around. Great large room with really nice bathroom. Everything was so clean and well maintained. Breakfast was excellent with so much variety. All the staff were so friendly and helpful including the manager. We booked a 15 day tour for 8 people going to Hanoi, cruise to Halong Bay, Hue, Danang and Ho Chi Minh City. she was wonderful and helped me plan the entire trip.
Lưu trú 3 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 26/04/2019
Dear Christofer. We are so delighted to know that you did have a wonderful time with us and enjoy everything we offered, from the fabulous rooms, attentive staff, great location and good service. We are committed to providing our guest the highest quality of service and facilities and it is always rewarding when these standards are met. Thank you again for your compliments and support. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We came here quite late in the afternoon, we were welcomed by good drinks at the Lobby. The staff here is so friendly, especially Mr. Huy, he support us so well.We booked our Ha Long Bay trip with them and have only good things to say about them. The price is very reasonable for the quality they offer and the service was outstanding. Bed was so comfy and clean. Breakfast was amazing and staff at the restaurant is friendly as well
Lưu trú 1 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 26/04/2019
Dear our Beloved Guests . On behalf of the whole team of Au Co Art Classic Hotel & Spa . I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.

8/10 - Tốt

SS

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
チェックインが遅い時間だと、隣の姉妹ホテルの部屋になります。その際の部屋はリニュアルされていない部屋でしたが、翌日リニュアルされた部屋が空き次第変えて頂けました。
Lưu trú 2 đêm vào Tháng 4, 2019
Warmest Regards trả lời vào 03/05/2019
Dear SS. I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Holiday Trip in Hanoi
Very nice place
Lưu trú 1 đêm vào Tháng 4, 2019
Mr. Tom trả lời vào 18/05/2019
Thank you for your good review ! we're working hard to serve the good customer like you. Al, the best to you,

8/10 - Tốt

paloma

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Buena opción
Buena opción calidad / precio. Perfecta ubicación, habitaciones muy chicas pero básicas ! Servicio de primera , muy amables !
Lưu trú 2 đêm vào Tháng 4, 2019
Mr. Tom trả lời vào 15/04/2019
Thank you for your good review ! We're working hard to serve the great customer like you.

8/10 - Tốt

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Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We stayed for a total of four nights. Three then, booked a Halong Bay Tour through the hotel. Returned to stay in the "Presidential Suite" for our last night in Vietnam before returning home to Bali. The awesomeness: THE STAFF!!! Were amazing! Every single one from the guest service agent who changed booking dates for us as well as booked the Halong tour through... to the bell boy, property manager and even over night staff was all super helpful, friendly and knowledgeable. It seems like they really loved the hotel and being part of a team! THE LOCATION!! Walking distance to so many destinations in the Old Quarter! 25K Grab Ride to other major tourist destinations! The not so awesome: DECOR. We were expecting a French Indochine feel to the property... The pictures don't match the hotel. They may have 15 years ago, but this property needs an upgrade big time. ROOM CONDITION. It felt more like a Motel 6 that needed a paint job. Our first room 2022 was very large, bathroom was spacious and nice. Ceiling had stains on it where water damage had happened. "The Presidential Suite!" 1101. 1/2 the size of the first room with an odd shaped bathroom. Plus, it had a balcony and was quiet on the top floor. SAFETY: none of the rooms we stayed in had a peep hole. This was an issue when I was out and someone was knocking on the door. Scared the wife a bit. Overall- great stay, Wish the hotel was as great as the staff was!
Lưu trú 1 đêm vào Tháng 4, 2019
Tom Nguyen Hoang ( Mr. ) - Sale manager trả lời vào 06/04/2019
Thank you very much for your good review ! We're working hard to serve the great customers like you ! Have a nice day to you,

10/10 - Xuất sắc

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Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helt underbart ställe med mycket vänlig personal! Rent, fräscht, mycket smakfullt iinredning och riktigt fin frukost. Personalen var mycket uppmärksam och vänlig rakt igenom, lätt bästa stället vi bodde på i Vietnam. Ett extra tack till Huy i receptionen för vänligt bemötande. Endast 2 minuters promenad till fin och ren strand med egna solsängar för hotellets gäster. Liten mini market precis mittemot med vänligt bemötande även där. Vi bor definitivt här igen om vi kommer till Hanoi igen!
Lưu trú 1 đêm vào Tháng 2, 2019
Warmest Regards trả lời vào 06/04/2019
Dear our beloved Guests. On behalf of the whole team of Au Co Art Classic Hotel & Spa . I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel spatieux, site tranquille loin de la circulation, personnel courtois qui parle très bien l'anglais. . Buffet du matin délicieux. Endroit très propre. Maia est particulièrement gentille. Nous avons pris la formule 2 jours avec 1 nuit sur une jonque 15 p. Nous étions 13 plus l équipage donc idéal. Les cabines sont très confortables, les repas très copieux et excellents. Notre guide Dui très bien, visites guidées très intéressantes. On recommande vivement cette agence de qualité, sérieuse et fiable
Lưu trú 3 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 06/04/2019
Dear Our Beloved Guest. On behalf of the whole team of Au Co Art Classic Hotel & Spa . I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.

6/10 - Được

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Không thích: Tiện nghi phòng
The A/C wasn’t working properly, the room got very humid and damp. I wasn’t aware the room didn’t have normal windows. According to the picture it showed normal windows, upon arrival the room had very small high window which made the room feel clastophobic.
Lưu trú 4 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 05/04/2019
Thank you very much for taking time to share your experience with us at our hotel. Your comment is much value to us as it showed us the things that we need to pay attention at any moment

10/10 - Xuất sắc

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Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have had a fantastic 5 night stay at this beautiful hotel. and all the amazing staff that works at this fine establishment! And a big thank you to Kevin from the moment of me checking in to the moment checking out you have made this nothing but at outstanding experience and arranged our 18-days route ( Sapa , Ninh Binh , Hue , Hoi An , Nha Trang , Mekong Delta) that includes places, hotels, domestic flights, train, boating, meals in good restaurants on the menu that suits us, we were not disappointed everything was according to plan everything was pre-ordered and waited for us. We enjoyed it very much. The guides who flowed with us at our request, the polite drivers who helped us with the equipment, and the vehicles were excellent.
Lưu trú 2 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 02/04/2019
Dear Our Beloved Guest , Greetings from Au Co Art Classic Hotel & Spa. Thank you for sharing your impression on your stay at our lovely hotel. It is wonderful to learn that you found our hotel is a "Beautiful amazing stay" and the nicest place you stayed in Vietnam. We are so proud to hear our effort has conquered your mind and be become a part of your unforgettable memories during your holiday in Hanoi . Once again, thank you so much for your positive feedback and look forward to welcoming you back our hotel in another wonderful stay

2/10 - Tồi

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Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ
I booked a room with city view. At check in, they gave me a family room and said it was bigger which I didn’t need as a solo traveler. My room did not have city view but looked into another building and a narrow alley. The sheets reeked of perfume in a not subtle way. Wonder why. Website says the rooms are soundproofed. Until midnight, heard vendor megaphone announcements and starting at 5 am, the constant car horns. I checked out after one night. Worth not getting refund and booking another place to get clean sheets and sleep.
Lưu trú 2 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 30/04/2019
Dear Our Beloved Guest, Thank you for your feedback and please accept our sincerest apologize because our receptionist did not recognize that you did not like our Family room. If you said that you did not like it, surely we will give you another which will make you more satisfied.

10/10 - Xuất sắc

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Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wir sind begeistert vom Au Co Art Classic ! Mit einem Willkommen-Ritual (Erfrischungstuch, Getränk und Gebäck) und ausführlicher persönlicher Beschreibung der Hotelservices, Unser Zimmer in der obersten Etage mit Balkon und freier Sicht über Hanoi gaben wir nicht mehr her! Neben dem sehr geschmackvoll und vollständig ausgestatteten Zimmer und großartigem Service in allen Bereichen wurde uns jeder Wunsch erfüllt. Das Frühstück war reichhaltig und enthielt für jeden Geschmack etwas. Es war einfach lecker.
Lưu trú 1 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 31/03/2019
Dear our Beloved Guest. Greetings from Au Co Art Hotel & Spa. Your review has made our day. We are so delighted to know that you did have a wonderful time with us and enjoy everything we offered, from the fabulous rooms, attentive staff, great location and good service. We are committed to providing our guest the highest quality of service and facilities and it is always rewarding when these standards are met. At Au Co Art hotel , we are working everyday with the big heart of hospitality and care. Looking forward to your patronage so that we could have chance to serve you even better next time.

10/10 - Xuất sắc

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Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Superlage des Hotels. Es liegt ein wenig abseits, ist darum schön ruhig, trotzdem ist man schnell im Zentrum, wo viele Restaurants vorhanden sind.. Die Zimmer sind großzügig geschnitten und sauber. Das Bett war rießig und bequem. Auch hier war das Personal wieder sehr freundlich und zuvorkommend. Au Co travels schafft es, die großen Touristen Massen in der Bucht größtenteils zu umgehen. Wir waren zwei Tage mit unserem unterwegs, der sich lobenswert um uns gekümmert hat. Von ihm gab es auch viele interessante Infos zu vietnam und der bucht.
Lưu trú 1 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 31/03/2019
Dear our Beloved Guest. We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back for a longer stay in the nearest future.

10/10 - Xuất sắc

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Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was a 5-minute stroll away from the lake, an abundance of restaurants and coffee shop. The staff there were absolutely superb with kids. We travelled with 3 kids, 4 years old and under. Everyone from the concierge, reception staff, and breakfast crew was so welcoming, taking the time to chat to the kids and entertaining them. Breakfast time tends to be a bit edgy with 3 kids, but the baby was always whisked away by one of the ladies and entertained nearby while we got a chance to enjoy our meal with the other two. The breakfast selection was plenty to choose from, for adults, kids as well as babies. We booked a daytrip to Hoa lu - Tam coc and overnight trip to halong bay through the hotel, and the trip they'd organised was super
Lưu trú 5 đêm vào Tháng 2, 2019
Warmest Regards trả lời vào 02/04/2019
Dear our Beloved Guests. Many thanks for choosing to stay with us here at Au Co Art Hotel & Spa during your recent travels to hanoi. We appreciate you take valuable time out of your day to share your amazing stories, experiences and wonderful memories that you have collected here in Au Co Art Classic Hotel . You seem to have captured the true essence of the people and the accommodation and I am delighted that you have had such an amazing stay. We do hope that we are able to welcome you all again in the not to distant future and if so please do not hesitate to contact us as we would be delighted to be of assistance. Wishing you fun filled and safe future travels and thank you again for choosing Au Co Art Classic Hotel & Spa and it’s been an honor to be of assistance to you.

6/10 - Được

Adalberto

Thích: Nhân viên & dịch vụ
Bom desjejum e ótima localização.
As fotos não refletem a realidade do hotel. Ele foi modernizado mas nem todos os quartos são adequados. São muito claros pela manhã e alguns ruidosos. Um dos que ficamos não tinha janela. A cama é a roupa de cama são boas, assim como o atendimento. O melhor é o café da manhã, farto com menu à la carte de boa comida vietnamita. A localização também é ótima.
Lưu trú 1 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 31/03/2019
Dear Adalberto. Thank you for sharing your experience during your recent stay with us. We are glad that you enjoyed the room , the location and the breakfast. We all look forward to seeing you here again for a better holiday with us, as we will surely try our best to elevate our facilities to cater to each demand of our guests.

6/10 - Được

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Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Priced above market value. Most of the pictures belong to the Spa next door, not the hotel itself. Breakfast is next door as well. Otherwise in a walking street right in the middle of the Old Quarters, which has a lot of charm. Staff very helpful.
Lưu trú 1 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 31/03/2019
Dear Our Beloved Guests. Thank you for sharing your experience during your recent stay with us. We are glad that you enjoyed the spa, the location and the breakfast. We all look forward to seeing you here again for a better holiday with us, as we will surely try our best to elevate our facilities to cater to each demand of our guests.

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was Our first time we visited Hanoi and the stunning Au Co Art classic and Spa, as we were in Vietnam to celebrate a significant birthday which happens later in the year! From the moment we arrived we were greeted by the wonderful Hao who drove us to hotel. The hotel is just gorgeous and is a must visit when in Hanoi. Each morning we were welcomed into restaurant for a beautiful breakfast, Attentive staff were always on call just to mention a few Huy, Chinh and the wonderful Kevin The Spa was also great where you can get many treatments and The staff again were wonderful, our thanks to the lady on reception who greeted us and arranged our package tour (Halong, Ninh binh , Golden Bridge and Hoi An )
Lưu trú 1 đêm vào Tháng 3, 2019
Warmest Regards trả lời vào 31/03/2019
Dear Our Beloved Guests. Thank you so much for choosing our hotel and for sharing your experience about us to other travelers on Expedia. We are delighted that you had a wonderful stay and your compliment on our staff as well as our service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.Thank you again .

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From the moment you arrive at Au Co Art Classic hotel and Spa you feel special. The hotel is stunning, rooms very spacious (highly recommend to take the cathedral view upgrade) The hotel is maintained impeccably, everywhere you look is impressive. The staff make your stay, I must thank and compliment Huy and Kevin at reception for welcoming us to the hotel and offering tips for our stay in Hanoi (& the Ginger tea is delicious!) Our favourites Trang , Jenny.. to name a few.... always met you with a smile and made an effort to say hi and are all a real credit to the hotel. The staff make an effort to speak English and do it very well. The cooking class was great fun, delicious and I look forward to trying the recipes at home!!
Lưu trú 2 đêm vào Tháng 3, 2019
Kind Regards trả lời vào 31/03/2019
Dear Our Beloved Guests. On behalf of all Au Co Art Classic Hotel & Spa. Thank you so much for coming and staying with us. We are so glad to have you here not only being our guests but also become a part of our family. We are very happy to know that both of you were satisfied with the room, the breakfast and special mention of level of service rendered by Huy , Kevin , Trang , Jenny. Once again, thank you for loving us. We are certainly looking forward to welcoming you back again.

2/10 - Tồi

Jared, Tacoma, WA

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is located in the middle of a dark alleyway. The pictures online definitely do not reflect the actual rooms or the front desk/lobby area. There is no rooftop deck. The rooms are musty and very humid to the point where all our clothes became damp within a few hours. The AC was also not working properly which contributed to the humidity. Furthermore, you can definitely hear all the sounds from the streets and even the bathroom shower from the room above (it sounds like it is flooding). The hotel is very falsely advertised and our room definitely did not match the pictures. Bathroom door had an opening portion and was see through. We had to leave our booking after 1 night. The room door numbers are labeled with paper taped on. This is definitely not a 4 star boutique hotel as advertised. Stay away.
Lưu trú 2 đêm vào Tháng 3, 2019
Kind Regards trả lời vào 02/04/2019
Dear Jared. Thank you very much for taking time to share your experience with us at our hotel. Your comment is much value to us as it showed us the things that we need to pay attention at any moment. I do apology that our service did not meet your requirement.

8/10 - Tốt

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Thích: Sạch sẽ, nhân viên & dịch vụ
It was very central to the city centre the staff were helpful and it was very clean and the rooms were quiet away from the noise of the street. Booking the taxi from the airport wasn’t great from the hotel no one turned up and when I called they wasn’t very helpful and it wasn’t the cheapest fare. On the whole it is a nice base to see Hanoi.
Lưu trú 2 đêm vào Tháng 3, 2019
Warm regards trả lời vào 20/03/2019
Dear Our beloved Guests. Thank you for your eloquent comment about your recent stay with us specially to the service and the room. My team and I are delighted that you appreciated and understood our concept and interior design. We loving knowing you enjoyed our central location for your stay with us as well as the efficient and friendly associate, Being able to step outside and easily walk to so many area attractions is just one of the many great perks of staying with us. We look forward to welcome you back again soon

10/10 - Xuất sắc

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Lưu trú 2 đêm vào Tháng 3, 2019
Tom Nguyen Hoang ( Mr. ) - Sale manager trả lời vào 01/04/2019
"""""" wonderful review """""" Thank you very much for your wonderful review ! Our team was very delighted to see your wonderful review and we're hope can welcome you on next future !

6/10 - Được

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Đi theo nhóm, Khách đi công tác
Thích: Nhân viên & dịch vụ
便器のちょうしがわるかった
Lưu trú 2 đêm vào Tháng 3, 2019
Best Regards trả lời vào 24/03/2019
Dear Our Beloved Guest. Thank you for sharing your experince.

8/10 - Tốt

Kerstin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2019
Kind Regards trả lời vào 05/03/2019
Dear Kerstin. Thank you for sharing your wonderful experienced during your staying with us.

6/10 - Được

Jay, New York

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Great breakfast, terrible room smell, very super small room. The pictures of the hotel in Expedia is very misleading!
Lưu trú 4 đêm vào Tháng 2, 2019
Kind Regards trả lời vào 09/03/2019
Dear Jay. Thank you for your sending point of views telling us your thought through your stay at Au Co Art Classic Hotel. I am greatly concerned what you have informed and definitively we will concentrate on your mentioned points .