久米勝様ダンリーホテルをご利用いただき誠にありがとうございます。それにお時間を割いて貴重なご意見をお寄せいただきありがとうございます。ご滞在中に生じた不便な点につきまして、心よりお詫び申し上げます。お客様からいただいたサービス品質に関するフィードバックを真摯に受け止め、今後このような問題が再発しないようにチームで対処いたします。サービスの向上は当ホテルの最優先事項であり、今回の件でお客様の期待に添えなかったことを深くお詫び申し上げます。このような失望を招く体験が発生したことを誠に遺憾に思い、私たちが目指している高い基準に満たなかったことを理解しております。お客様からのフィードバックは、常にサービスとゲストエクスペリエンスの向上に向けた取り組みの貴重な指針となっております。改めて、ご迷惑をおかけしましたことをお詫びし、より良い体験を提供できる機会がございましたら、お客様を再びお迎えできることを心より願っております。敬具ミンラン・ニュエン - ホテル支配人ダンリーホテルハノイ

Dear Mr. Koseki Mitsunori, Thank you so much for your kind words and enthusiastic feedback on your experience at Danly Hotel. We are thrilled to hear that your experience was beyond wonderful, and we are honored to receive a perfect rating of 10/10 from you.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Trần Lê HoaSales& Marketing Department

Dear Mr. Kume, Thank you for taking the time to review after using our hotel's services.With a nice location, many Japanese restaurants, 600m from the Japanese embassy, I hope it will be convenient for your trip.We also continuously improve our services to make you more satisfied.Welcome you back on other time.Thanks& Best regardsHoa Tran/ Ms - Sales Dept,

Dear Mr Kan, We thank you for choosing our hotel for this business trip.We apologize for the inconvenience you experienced during your stay.Any problem you have, please report it to the front desk so we can fix the situation immediately.The hotel looks forward to welcoming you in the near future.Best regards,Hoa Tran/ Ms - Sales Manager

Dear Mr Kume, Thank you for choosing Danly Hotel for this business trip.We are happy to receive your appreciation for the quality of the hotel's services.We look forward to welcoming you and serving you again in the future.Best regards,Hoa Tran/ Ms- Sales Dept,

Dear Mr Masaru,Thank you very much for visiting and taking the time to rate the Danly hotel through Expedia.We are very sorry for the problem you encountered during your stay. I told the maintenance department to check the condition of the room and take care of it.We hope to welcome you back in the near future, and you will certainly be more satisfied with our services.Best regardHoa Tran/ Ms- Sales Manager

Dear Mr Hideki, Thank you so much for sharing your feedback on the Exedia page.We sincerely regret that this experience did not leave a good impression.We may have made mistakes when checking the room before you check in, We sincerely apologize and hope to receive your forgiveness.With a progressive spirit, I look forward to welcoming you again in the near future.P/s: We missed the message, so we just responded to your review today.Best regardsHoa Tran/ Ms

Dear Mr Huy, We would like to thank you for your positive comments about your experience at Danly Hotel. We are sure that this feedback will be an encouragement to the entire staff of Danly hotel. Thank you again for sharing your experience and we hope to welcome you back in the near future.

Dear Sir, We would like to thank you very much for sharing your feedback further to your stay at the Expedia. We appreciate your comments which help us improve the customer service.We look forward for your next visit to Danly hotel Hanoi. Sincerely, Tran Le Hoa (Ms) Sales Manager

Dear Sir, We would like to thank you very much for sharing your feedback further to your stay at the Expedia. We are very happy to hear you had such a great stay with us. Your good reviews are a great encouragement for us to try to further improve our services. We look forward for your next visit to Danly hotel Hanoi and create more memorable experiences with you. Sincerely, Tran Le Hoa (Ms) Sales Manager

Dear Mr. Jacob, We would like to thank you very much for sharing your feedback further to your stay at the Expedia. We are very happy to hear you had such a great stay with us. Your compliments and positive reviews are indeed very encouraging for us to work harder. We look forward for your next visit to Danly hotel Hanoi and create more memorable experiences with you. Sincerely, Tran Le Hoa (Ms) Sales Manager

Dear Value Guest, We would like to thank you very much for sharing your feedback further to your stay at the Expedia. We look forward for your next visit to Danly hotel Hanoi and create more memorable experiences with you. Sincerely, Tran Le Hoa (Ms) Sales Manager

Dear Mr. Kazuyoshi Marakami, Thank you for your choosing Danly hotel! We appreciate your taking time to provide us valuable feedback on your experience. We are very sorry for your uncomfortable experience at Danly Hotel. Just for your latest update that our hotel has just upgraded facilities inside room system from 9 months ago so they are very neat, tidy and beautiful. There are almost 80% customers are Japanese and our frequent customers. So I may guess that you are assessing about some public areas not your room facilities is old. We hope to make you more understanding about our message and hope to welcome you back our hotel again. Thanks& Best regards Hoa Tran/ Ms Sales Manager

Dear Mr. Kazuyoshi Marakami, Thank you for your choosing Danly hotel! We appreciate your taking time to provide us valuable feedback on your experience. We are very sorry for your uncomfortable experience at Danly Hotel. Just for your latest update that our hotel has just upgraded facilities inside room system from 9 months ago so they are very neat, tidy and beautiful. There are almost 80% customers are Japanese and our frequent customers. So I may guess that you are assessing about some public areas not your room facilities is old. We hope to make you more understanding about our message and hope to welcome you back our hotel again. Thanks& Best regards Hoa Tran/ Ms Sales Manager

Thank you for staying in our hotel and then give us your reviews. We appreciate your comments which help us improve the customer service. We hope that you can go back to our hotel and enjoy the better services.

Dear Customer, Thank you for your reviews. We appreciate all of your comments about our hotel services. Our doors all have inner latch design, you just need to use the hand to turn the latch. We very sorry because my staff forgot setup hang tag do not disturb for your room. We look forward to your forgiveness, and we will check the room more carefully. We hope that you will stay in our hotel in other times and experience the better services. Best regards Danly hotel

Thank you for staying in our hotel and then give us your review. We appreciate your comments which help us improve the customer service. We hope that you can go back to our hotel and enjoy the better services.

Thank you for all of your reviews which help us improve the customer services. Please accept our apology for those unconveniences which you met when staying in our hotel. We already solved this problem with the housekeeping department. We promise that it will not happen again.

Thank you for staying in our hotel and then give us your review. We appreciate your comments which help us improve the customer service. We hope that you can go back to our hotel and enjoy the better services.

Dear Mr.Maru, We want to send our sincere thankfulness for your staying in our hotel. We appreciate all of your reviews about our hotel which help us to improve customer services. We are sorry for those inconveniences which you experienced in our hotel. Those problems was out of control and we tried to solve them for you when you told us. We can definitely make sure that those cases will never happen again. Please accept our apology. We hope that you will back to our hotel and we promise to give you the best services.

Thank you for staying in our hotel and then give us your review. We appreciate your comments which help us improve the customer service. We hope that you can go back to our hotel and enjoy the better services.

Thank you for staying in our hotel and then give us your review. We appreciate your comments which help us improve the customer service. We hope that you can go back to our hotel and enjoy the better services.

Thank you for staying in our hotel and then give us your review. We appreciate your comments which help us improve the customer service. We hope that you can go back to our hotel and enjoy the better services.

Thank you so much for booking in our hotel and then give us your review about the services in our hotel. I am really sorry for this unconvenience. We promise that it will not happen again. We hope that you will stay in our hotel in the next times that we can show you better services.

Thank you for booking in our hotel and then give us your review. We appreciate all of your comments and we lean on them to improve our customer services. We hope that you will be back in our hotel and we promise that you will experience the better services. Best regards, Nhung/Ms

Thank you for booking in our hotel and then give us your review. We hope that you will stay in our hotel in the next times that we can show you better services. Best regards Danly hotel

Dear valued guest We would like to say thanks for your review. Hope to have a change serving you in near future Best wishes

Thank for your comment. We will note your suggestion. We hope that will not disappoint you in the next time

Dear Mr. YOUNGSUNG for your booking at Danly Hotel . We are so happy to see your review here. I do hope you enjoyed staying with us for recent stay. Hope to see you soon in Hanoi. Best regards