Phòng Suite (Grand View) | Minibar, két bảo mật tại phòng
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Nhận xét về Khách sạn Eternity Hà Nội

3.5 out of 5
Khách sạn Eternity Hà Nội
32 Yết Kiêu, Hoàn Kiếm, Hà Nội

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 19/69 nhận xét" "
Đánh giá 8 - Tốt. 27/69 nhận xét" "
Đánh giá 6 - Được. 16/69 nhận xét" "
Đánh giá 4 - Kém. 5/69 nhận xét" "
Đánh giá 2 - Tồi. 2/69 nhận xét" "

7,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

3,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice service!!
I liked everything about my stay at Eternity hotel. Nice rooms, nice beds, nice staff, nice service. The location was good, the staff was super helpful, especially Ms Thao . Room service was fast and good. I would go back.
Lưu trú 1 đêm vào Tháng 1, 2018
Thao Hoang trả lời vào 27/01/2018
Dear Daniel, We appreciate you have spent time giving us a great review on your recent stay at Eternity Hotel Hanoi I am glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation. Thank you very much for your great comments and look forwards to have you back soon for another great stay experience With warm regards, The Eternity Hotel Hanoi Management Team.

10/10 - Xuất sắc

Yohei

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Impressions of Vietnam
Excellent. Staff so willing to help anyway they can, in particular Thao at Sales Dep great asset to Eternity hotel. The rooms are spacious and comfortable. The breakfast is absolutely scrumptious.
Lưu trú 1 đêm vào Tháng 1, 2018
Thao Hoang trả lời vào 31/01/2018
Dear Yohei, Thank you very much for your great review for Eternity Hotel Hanoi. I am very happy that our excellent services, room and facilities are up to your expectations and trust you had a memorable stay with us Look forwards to welcoming you back soon to Eternity Hotel Hanoi. Warm regards, The Eternity Hotel Hanoi Management Team.

10/10 - Xuất sắc

Chen Yee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great staff great service
Many thanks to Ms Thao at the front desk for her excellent service to my wife and I. A very courteous and professional young lady and an asset to the hotel well done. Would recommend this hotel to travelers, clean rooms, nice food, and friendly staff nothing is a problem
Lưu trú 1 đêm vào Tháng 11, 2017
BIEN trả lời vào 12/12/2017
Dear Mr/Ms Chen Yee, We appreciate you have spent time giving us a great review on your recent stay at Eternity Hotel. I am glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation Thank you very much for your great comments and look forward to have you back soon for another great stay experience With warm regards, The Hanoi Eternity Management Team.

10/10 - Xuất sắc

Vladimir

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Exellent!!!
The staffs are very helpful. Room was great. Breakfast was okay, I enjoyed it a lot. The area is also quite. About 10 mins walk to the hoan kiem lake. They gave us a map and guide us go around and provide a lot of tour information. They organized the trip to Ha Long Bay 2 days 1 night for us that was perfect. Highly recommend to every one.
Lưu trú 5 đêm vào Tháng 11, 2017
BIEN trả lời vào 12/12/2017
Dear Mr. Vladimir, We appreciate you have spent time giving us a great review on your recent stay at Eternity Hotel Hanoi. I am glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation Thank you very much for your great comments and look forwards to have you back soon for another great stay experience With warm regards, The Eternity Hotel Management Team.

10/10 - Xuất sắc

Vince

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice, clean rooms and very helpful staff
Great hotel with super spacious bedrooms, clean and spacious bathrooms with toiletries, awesome breakfast with buffet and change everyday, helpful English-speaking staff and very enthusiastic, near the train station. Definetely recomend!!!
Lưu trú 1 đêm vào Tháng 11, 2017
BIEN trả lời vào 07/12/2017
Dear Vince, We appreciate you spent time sharing with us about your stay experience at Hanoi Eternity Hotel. It is very pleased to hear that our hotel had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services. We are looking forwards to having you back for another great moment with Hanoi Eternity Hotel. Thank you so much and regards,

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel, friendly and helpful staff
Very nice hotel and great staff. The locations was excellent, right in the city center. Breakfast was great and the rooms were pretty big and tidy. City view from window is really beautiful. Ms Thao was incredibly kind and helpful, she help us book a Luxury tour to Lan Ha and Ha Long Bay which extremely fantastic. Will come back again! Highly recommend thsi hotel and tour for everyone!!
Lưu trú 1 đêm vào Tháng 11, 2017
BIEN trả lời vào 09/12/2017
Dear Michael, We are delighted to know you had a fantastic experience at Sunway Hotel Hanoi. Your wonderful comments have been proudly shared with our teams and they join me in thanking you for your positive feedback. We hope we will have the chance to welcome you again many times in the future. Kind regards, The Eternity Hotel Hanoi Management Team

10/10 - Xuất sắc

Federico

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Memorable stay in Hanoi
My staying here like in my home, the hotel services better, staff was amazing and they gave us lost of information, the room very clean and big, breakfast was good. The management team is very attentive and makes you feel safe. Im so happy with every thing. Highly recommend this hotel to my friends! And would definitely come back, Thank you for everything
Lưu trú 3 đêm vào Tháng 9, 2017
BIEN trả lời vào 15/11/2017
Dear Mr Federico, Thank you very much indeed for taking the time to review your stay with us at Eternity Hotel Hanoi. We always endeavor our best to make sure our guests have the best experience while staying with us and it is a great reward to read that our service delighted you. We hope to have the pleasure of seeing you again soon for your next stay. Kind regards, The Eternity Hotel Hanoi Management Team.

10/10 - Xuất sắc

Thi Hai

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel
Khách sạn sạch sẽ, phòng đẹp, đầy đủ tiện nghi, wifi tốt, bữa sáng phong phú, nhân viên rất thân thiện và niềm nở. Nếu có cơ hội tôi sẽ quay lại.
Lưu trú 2 đêm vào Tháng 10, 2017
BIEN trả lời vào 09/12/2017
Dear Ms Hai, We are delighted to know you had a fantastic experience at Sunway Hotel Hanoi. Your wonderful comments have been proudly shared with our teams and they join me in thanking you for your positive feedback. We hope we will have the chance to welcome you again many times in the future. Kind regards, The Eternity Hotel Hanoi Management Team

10/10 - Xuất sắc

coop

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent stay, friendly staffs, highly recommend
Very pleasant stay, the hotel near the train station so it's very convenient for the people would like to go to other places by train. Staff were extremely helpful and friendly, they gave us a city map and recommended lots of great restaurants and sightseeing around the city. We booked the Ha Long trip 2 day 1 night with them and we had a wonderful trip. Thank you all, will be back next time.
Lưu trú 5 đêm vào Tháng 11, 2017
BIEN trả lời vào 14/11/2017
Thank you very much indeed for taking the time to review your stay with us at Eternity Hotel Hanoi. We always endeavor our best to make sure our guests have the best experience while staying with us and it is a great reward to read that our service delighted you. We hope to have the pleasure of seeing you again soon for your next stay. Kind regards, The Eternity Hotel Hanoi Management Team.

10/10 - Xuất sắc

Naoya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024

8/10 - Tốt

Flávia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ponto de apoio para o embarque noturno
Hotel simples e agradável, próximo à Ga Ha Noi (estação de trem). Como chegamos de Ha Long Bay ao meio-dia e só embarcaríamos para Sa Pa às 22h, fizemos esse hotel de base. Foi bastante satisfatório para a nossa finalidade
Lưu trú 1 đêm vào Tháng 1, 2020

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 1, 2020

6/10 - Được

morten

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Eternity Hanoi Hotel
Dirty reastaurant, kitchenstaff looked angry at peolel. Did not seem interested in refilling when they were out of some food. I did one big mistake, i expected Hotels in Hanoi, to be equal to Hotels in HCMC(Saigon). This can not be compared to an equal 3 star hotel in HCMC. Much better in HCMC. Reception staff were very helpful. But sorry to say, I will not return here
Lưu trú 5 đêm vào Tháng 2, 2019
Kili trả lời vào 12/08/2019
Dear Morten Thank you for your comment We are sorry to know you did not enjoy your stay here I will inform our boss to improve these problem Best regard

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
シャワーの温度調節とお湯の量をコントロール出来るようになれば最高。 ベッドの柔らかさは好みの問題。私は柔らかすぎて合わなかった。
Lưu trú 1 đêm vào Tháng 6, 2019
Kili trả lời vào 26/06/2019
Thank you so much for your feedback Hope to welcome you next time Best regard

8/10 - Tốt

Khách đã xác thực

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
お世話になりました。 ハノイ駅発6:00の列車に乗るため貴ホテルを選びました。 駅が近かったので大変助かりました。 施設や設備にはとても満足しています。 チェックアウトが5:15くらいだったので仕方ないかもしれませんが、スタッフがロビーで仮眠をとっていたのには驚きました。 チェックアウト時間が早すぎたため、楽しみにしていた朝食が食べられなかったのが残念でした。
Lưu trú 1 đêm vào Tháng 5, 2019
Kili trả lời vào 23/05/2019
Dear our guest Thank you so much for your recommendation We are happy to know you enjoyed your stay hear with us Hope to see you next time Best Regard

10/10 - Xuất sắc

Junga

Thích: Nhân viên & dịch vụ, tiện nghi phòng
전시회참가 회사는 추천할 거리
전시장 참가회사에는 적극 추천 하지만 청결에 신경만 더 쓰면 좋은뎅 2년째 묻지만 친절한 직원과 조금만 깨끗히 청소해주시면 내년에 또 묻음
Lưu trú 6 đêm vào Tháng 4, 2019
Kili trả lời vào 19/05/2019
Dear Junga Thank you so much for your great comment and we are happy to know you enjoy your stay here with us Hope to welcome you next time Best Regard

8/10 - Tốt

William

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Close to train station
I thought the Motel was fine, but some of the furniture was showing age and saw major stain in corridor. Worth staying, but due for a Reno.
Lưu trú 1 đêm vào Tháng 4, 2019
katherine trả lời vào 17/04/2019
Dear Sir, Thank you very much for your great feeback ! We hope to see you again in the next visit ! Best regards, Katherine

8/10 - Tốt

Toshiaki

Thích: Nhân viên & dịch vụ
スタッフは良かったが、建物が古すぎる。
思ったより全然古かったσ(^_^;) 掲載写真は何十年前の物なのだろか… 換気扇も壊れていて、湿度が半端なかった。 隣の部屋なのか、上の部屋なのが、トイレの流す音ではなく、小便の音も聞こえる壁の薄さ（笑） でもスタッフも優しく、英語もちゃんと話せて助かりました。 エリアはやはり、ホアンキエム近くの方が良さそうです。
Lưu trú 4 đêm vào Tháng 2, 2019
YenH trả lời vào 28/03/2019
Dear Toshiaki, Thank you for staying with us at 7S Eternity Hanoi Hotel. Your review will help us constantly improve our services, and we hope to welcome you back again in the nearfuture! Sincerely.

4/10 - Kém

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Pictures are deceiving
The room was in very poor condition. Torn sheets, broken door, hole in the floor covered over by stained carpet, mildew on bathroom and closet walls, etc.
Lưu trú 1 đêm vào Tháng 3, 2019
katherine trả lời vào 17/04/2019
Dear Sir, Thank you very much for your feedback ! I'm so sorry for your inconvenience when you stay in our hotel. May I know your name and your room number ? It is very important for us to improve our service ! Thanks ! Best regards, Katherine

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
good
nice staff
Lưu trú 4 đêm vào Tháng 1, 2019

10/10 - Xuất sắc

HSI CHI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2018

6/10 - Được

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great location, good breakfast. They gave us a$15 driver to the airport, who showed up on time. Room was simple, but comfortable. They carried our bags to our room for us. We had to use the showerhead detached from the wall because it was broken. Qtip box was empty when we arrived.
Lưu trú 2 đêm vào Tháng 12, 2018

4/10 - Kém

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
i'm not sure how this hotel got almost 4 stars. The building is old and the carpets are dirty everywhere. The standard rooms have no windows and they stink. When I arrived they had to change my room twice because of the odour smell. The last room was an upgraded superior room with windows. but the carpets were still dirty and the cable TV wasn't working. Also the breakfast is horrible. But the staff are friendly and helpful
Lưu trú 1 đêm vào Tháng 12, 2018

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
This hotel is located in a more quiet area but still within a 20 minute walk of the old town centre area. It was a perfectly fine hotel but it wasn’t great - to be honest, I don’t feel the photos on Expedia accurately reflected the condition of the property. There were quite a few stains on the carpet and the air conditioning didn’t work basically at all so we were very hot in the night. Otherwise, the bathroom was nice with a hot shower and the staff were very friendly and helpful. The breakfast was alright too.
Lưu trú 2 đêm vào Tháng 12, 2018

6/10 - Được

PEK HUE

Different room
The actual room is different from the site
Lưu trú 1 đêm vào Tháng 12, 2018
Mat trả lời vào 28/12/2018
Dear Pek Hue, Thank you for your recent stay and your review about hotel. However, there would be a mistake when you booked the room at our hotel. You booked the cheapest standard room no view and we provided you the exactly room type you reserved. We always upgrade FOC to the higher room class with view if possible. Unfortunately, you were not upgraded due to fully booked situation on your stay. But we can ensured that the room is exactly the room type you booked. Probably there were some issues while you stayed that made you feel unsatisfactory, we wrote down and tried bests to fix them. Hope that you will return to hotel in another time. It would be record to upgrade FOC for you for the next time. Sincerely,

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2018

6/10 - Được

Cameron

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Fine place for a few nights
The hotel staff was very friendly. They were helpful and held our bags at checkout because we had a late train. The room was small and the bathroom was not very private, both the toilet and shower had clear glass doors adjacent to the bed. We had some issues with the hot water in our shower. The water to the hotel was shut off without notice twice for several hours. The area is much quieter than the old quarter and is a very quick walk to the train station. The kitchen was located amongst the guest rooms so every morning the room smelled very strongly of cooking food. Often when the AC was on the room would smell strongly of cigarette smoke. Breakfast was only fresh if you went right when it was put out at 7am and there was often very little remaining by 8:30-9am. Overall it was a fine hotel for a few nights.
Lưu trú 5 đêm vào Tháng 12, 2018

4/10 - Kém

NgocTu

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Das Personal ist sehr freundlich, doch das Hotel ist insgesamt recht herunter gekommen, so war einiges defekt. Das Frühstück bietet wenig Auswahl.
Lưu trú 3 đêm vào Tháng 10, 2018
katherine trả lời vào 30/10/2018
Dear Sir, Thank you very much for your stay in our hotel ! We are so sorry for your inconvinience when you stay in our hotel ! We will improve our service better and better ! We hope to see you again in your next visit ! Thanks !

8/10 - Tốt

John, UK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Got an inside room with no window. This was the perfect solution to be able to sleep without any traffic noise. Comfortable soft bed. Breakfast a bit limited.
Lưu trú 2 đêm vào Tháng 10, 2018
katherine trả lời vào 12/10/2018
Dear sir, Thank you very much for you good feedback ! We are looking forward to seeing you again ! Best regards, Katherine

6/10 - Được

Tracey

Thích: Sạch sẽ, nhân viên & dịch vụ
Fairly good stay
Staff was really friendly and helpful. The room was ok. The neighborhood was really non welcoming.
Lưu trú 1 đêm vào Tháng 10, 2018
katherine trả lời vào 12/10/2018
Dear sir, Thank you very much for you good feedback ! We are sorry about the inconvinience from our neighborhood . We are looking forward to seeing you again ! Best regards, Katherine

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
コスト的には妥当。清潔面に難あり。
バックパッカー1人旅でローコストということを踏まえればこんなものかと。しかし、世界各地で同等レベルの安宿に宿泊経験ありますが、それらと比べると清潔面で劣ります。チェックイン間もないのにシーツやシャワールームに長い髪の毛が落ちていたり、部屋がややカビ臭かった。 スタッフの対応やハノイ駅近なのでロケーションは良いですが、リピート利用はしないですね。
Lưu trú 1 đêm vào Tháng 9, 2018
katherine trả lời vào 24/09/2018
Good morning sir, Thank you very much for your feedback ! We are so sorry for your inconvinience ! I will have a big meeting with our staffs, especialy Housekeeper and improve our service better and better. Thanks for your stay ! I hope to see you again !

8/10 - Tốt

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 8, 2018
katherine trả lời vào 30/08/2018
Thank you very much for your good feedback ! We are looking forward to seeing you soon ! Best regards, Katherine

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good stay. Close to train station which is where our airport bus 87 dropped us off. Close enough to old quarter. Hotel had basic amenities. AC worked wonderfully. Breakfast was good. Room was tight.
Lưu trú 1 đêm vào Tháng 7, 2018
katherine trả lời vào 30/08/2018
Dear Madam/Sir, Thank you very much for your good feedback ! I hope to seeing you again in your next visit ! Best regards, Katherine

8/10 - Tốt

DAi, 日本

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ハノイ駅から近い
ハノイ駅から近いので、とても便利です。　空港から、ハノイ駅までバスで移動して（3万ドン）、その後徒歩でホテルに行きました。
Lưu trú 1 đêm vào Tháng 6, 2018
Thao Hoang trả lời vào 04/07/2018
Dear Dai, Thank you for having spent time sharing your review about Eternity Hotel Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention. We greatly appreciate your feedback as such information is vital for us to achieve the standards of service that we strive for. Please rest assured that your comments have been communicated to our Hotel Management Team to look into this further and have action immediately. Thank you again, for your feedback. We hope to have the pleasure of serving you again in the near future. Kind regards, Customer Support Team

6/10 - Được

UMEZAWA

Không thích: Sạch sẽ, tiện nghi phòng
髪の毛が落ちていました。
ハノイ駅から近いので、空港からは86バス利用が便利です。 ホテル自体は窓が無い部屋で、安い部屋だったから仕方ありませんが、部屋の掃除がきちんとおらず、少しがっかりしました。 なお、朝食はとっていません。
Lưu trú 1 đêm vào Tháng 6, 2018
Thao Hoang trả lời vào 09/07/2018
Dear Ms /Ms Umerawa, Thank you very much for your review about your staying at our hotel. We will try our best to improve our facilities and service. We are pleased to welcome you come back our hotel in your next trip to Viet Nam. Thank you

8/10 - Tốt

Elisabeth

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel and got what we paid for
We stayed one night in a standard room. The room was big with a nice bathroom and a very comfortable bed. The room had a big window but the view was right in to the neighbour. There was a bit of mold in the bathroom, but not too much. The breakfast was okay. The hotel is outside Old Quarter but we liked that cause when we stayed in Old Quarter earlier there was a lot of noise at night. It is not far from the center though. A big plus is that we had a freezer. All in all the hotel was good and we got what we paid for.
Lưu trú 1 đêm vào Tháng 5, 2018
Thao Hoang trả lời vào 02/07/2018
Dear Elisabeth, Thank you for your great review on your recent visit to Eternity Hotel Hanoi. We are vey pleased you had a memorable experience while you were staying with us and we appreciate your compliments to ourgood location, rooms and service. We are looking forward to welcoming you back soon to Eternity Hotel Hanoi With warm regards, Customer Suport Team

8/10 - Tốt

YOSHIMINE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ハノイ駅徒歩圏内
周辺が少しごみごみしていて入口が分かりにくかった　　タクシーの場合　ホテル前は一方通行　出口交差点(ハノイ駅前に続く通り)で降りて歩いた方が近い　部屋数は少ない為か　他の客の声も聞こえず静か　　

8/10 - Tốt

M, 東京都

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
立地は最高！部屋によって暖房がなかったりするので要確認です
駅が近いのとけっこう安かったので2回利用しました。2月に泊った時は部屋に暖房がついておらず少し冷えました。スタッフに話したら小さいヒーターを持ってきてくれました。ハノイの冬は短いですがそれなりに冷えるので、１～２月に泊る時は事前に部屋にヒーターがついてるか確認した方が良いでしょう。
Lưu trú 3 đêm vào Tháng 3, 2018

8/10 - Tốt

Chih-Ling

Thích: Sạch sẽ, tiện nghi phòng
Thao Hoang trả lời vào 24/02/2018
Dear Mr Chih, Thank you very much for your great review for Eternity Hotel Hanoi. We all look forwards to welcoming you back soon to Eternity Hotel Hanoi. Warm regards, The Eternity Hotel Hanoi Management Team.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi phòng
쏘쏘
경유라서 저녁에 1박하고 다음날 체크아웃으로 예약했던건데 잠만자고 가는거라 괜찮았어요
Lưu trú 1 đêm vào Tháng 2, 2018
Thao Hoang trả lời vào 24/02/2018
Dear Sir/Madam, Thank you very much for your great review for Eternity Hotel Hanoi. We all look forwards to welcoming you back soon to Eternity Hotel Hanoi. Warm regards, The Eternity Hotel Hanoi Management Team.

8/10 - Tốt

M, Tokyo, Japan

Thích: Sạch sẽ, nhân viên & dịch vụ
Make sure to check whether the room has a heater
Stayed here for 3 nights. Rooms are not small but a bit cold. Unfortunately, the hotel didn't have enough heaters in stock so I only got a heater on the last night. Better check with the staff whether your room is equipped with a heater in advance. Winters are short and not very cold but due to the humidity, it feels a bit cold. It should be fine in the summer.
Lưu trú 3 đêm vào Tháng 2, 2018
Thao Hoang trả lời vào 24/02/2018
Dear Sir/Madam, We appreciate you spent time sharing with us about your stay experience at Eternity Hotel Hanoi. We do apologize for the problem you experience during your staying. We are looking forwards to having you back for better care and another great moment with Eternity Hotel Hanoi Thank you so much and regards, The Eternity Hotel Hanoi Management Team

8/10 - Tốt

Lok

Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 2, 2018
Thao Hoang trả lời vào 12/02/2018
Dear Lok, We appreciate you spent time sharing with us about your stay experience at Eternity Hotel Hanoi We are looking forwards to having you back for another great moment with Eternity Hotel Hanoi Thank you so much and regards,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ハノイ駅から徒歩圏内です。 金額からして、設備も申し分ありませんでした。
Lưu trú 1 đêm vào Tháng 1, 2018
Thao Hoang trả lời vào 09/02/2018
Dear Sir/Madam, We appreciate you spent time sharing with us about your stay experience at Eternity Hotel Hanoi It is very pleased to hear that you had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services We are looking forwards to having you back for another great moment with Eternity Hotel Hanoi Thank you so much and regards,

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
給湯のみ残念
チェックインのときに洗面所の方はでたのに、夜、シャワーを浴びようとしたら、お湯が出なかった。フロントに連絡しようとしたが、フロントの内線電話番号が客室内に明記されておらず、連絡できず、非常に不便で気持ちの悪い思いをした。スタッフの英語は、ベトナム人によくある、英語なのか他の言語なのか、わかりにくいが、親切であることは確かでした。
Lưu trú 1 đêm vào Tháng 1, 2018
Thao Hoang trả lời vào 31/01/2018
Dear our value guest, Thank you for having spent time shared your recent stay experience at Eternity Hotel Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations. Please rest assured that your comments have been communicated to our Hotel Management Team to address this matter via our Hotel Quality Continuous Improvement Program. Thank you again for your feedback. We hope to have the pleasure of serving you again in the future. With warm regards, The Eternity Hotel Hanoi Management Team.

6/10 - Được

Su

Thích: Sạch sẽ, nhân viên & dịch vụ
Good staff & great info for Halong 1 day Trip & nearby restaurants & building
Lưu trú 1 đêm vào Tháng 12, 2017
Thao Hoang trả lời vào 26/01/2018
Dear Mr/Ms Su, Greetings from Eternity Hotel Hanoi! Thank you for taking the time to share your recent experience at our hotel. We greatly appreciate your feedback as such information is vital for us to achieve the standards of service that we strive for.And we hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Eternity Hotel Hanoi Management Team.

8/10 - Tốt

86

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
必要十分なホテル
1人で宿泊しました。 結論としては観光地に歩いて行け、宿泊費がリーズナブルで満足してます。 室内はバストイレ含め清潔。 階段が狭めな作りで、家族というよりビジネスユース寄りな印象。 朝食も一応あるが、コーヒーが色が付いたお湯だったので改善してほしい。
Lưu trú 1 đêm vào Tháng 11, 2017
Thao Hoang trả lời vào 09/12/2017
Dear Sir/Madam, We are delighted to know you had a fantastic experience at Sunway Hotel Hanoi. Your wonderful comments have been proudly shared with our teams and they join me in thanking you for your positive feedback. We hope we will have the chance to welcome you again many times in the future. Kind regards, The Eternity Hotel Hanoi Management Team

8/10 - Tốt

SUN TUNG

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
離車站很近,但卻遇到冷氣故障,WIFI有時還收訊不佳,晚上附近有賣吃的
Lưu trú 4 đêm vào Tháng 5, 2017

2/10 - Tồi

EMI

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
最悪なホテル
ルームキーが反応せずフロントで交換してもらうも使えず、フロントと部屋を何往復もさせられた。翌日もキーが使えなかったのでフロントにいくと、前日と同様の対応をされ、何往復もさせられた。結局、滞在中１度もルームキーで部屋を開けることができなかった。 3日とも同じフロントだったからルームキーを交換しても無駄なのわかってるのに、毎回同じ対応をする。当然、開かないからフロントに戻る、だるそうに一緒に部屋まで行ってマスターキーで開ける… 疲れて帰って来て部屋とフロントを何往復もさせられる、いい加減にしてほしい！

6/10 - Được

Matija, London

Thích: Nhân viên & dịch vụ
Decent hotel
The hotel was decent enough for a 1 night stay, but a longer stay would have not been pleasant. The rooms were very damp and sheet dirty / stained. The staff, on the other hand, was superb and extremely helpful.