2 Phạm Văn Bạch, Yên Hòa, Cầu Giấy, 216, Hà Nội, Hà Nội
Nhận xét
9,0
Tuyệt vời
Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 41/60 nhận xét" "
10 - Xuất sắc
41
Đánh giá 8 - Tốt. 12/60 nhận xét" "
8 - Tốt
12
Đánh giá 6 - Được. 4/60 nhận xét" "
6 - Được
4
Đánh giá 4 - Kém. 1/60 nhận xét" "
4 - Kém
1
Đánh giá 2 - Tồi. 2/60 nhận xét" "
2 - Tồi
2
9,6/10
Sạch sẽ
9,0/10
Nhân viên & dịch vụ
7,8/10
Tiện nghi, dịch vụ
9,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,6/10
Thân thiện với môi trường
Nhận xét
6/10 - Được
KENJI
Khách đi công tác
30/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
無し
KENJI
Lưu trú 3 đêm vào Tháng 4, 2024
8/10 - Tốt
Makoto
19/04/2024
Makoto
Lưu trú 1 đêm vào Tháng 4, 2024
8/10 - Tốt
tomoki
13/03/2024
tomoki
Lưu trú 3 đêm vào Tháng 3, 2024
10/10 - Xuất sắc
Rajguru
29/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rajguru
Lưu trú 3 đêm vào Tháng 2, 2024
8/10 - Tốt
Toshiyuki
07/02/2024
Toshiyuki
Lưu trú 3 đêm vào Tháng 1, 2024
4/10 - Kém
Marc
Đi cùng gia đình và trẻ nhỏ
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Middle of nowhere. Nice place otherwise
Marc
Lưu trú 5 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 09/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
8/10 - Tốt
Natsuki
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
06/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Front Office Manager.
8/10 - Tốt
Thayer
Đi cùng gia đình
01/01/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
Overall very nice property!
Thayer
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 09/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Front Office Manager.
10/10 - Xuất sắc
Jeffrey, Goyang-si
26/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jeffrey
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Seonoh
20/12/2023
Seonoh
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
2/10 - Tồi
KRIC
16/12/2023
KRIC
Lưu trú 4 đêm vào Tháng 11, 2023
Viet trả lời vào 18/12/2023
Dear Kric, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your feeling. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your visit with us. We would like to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon. Sincerely, Front Office Manager
8/10 - Tốt
MengSung
15/12/2023
MengSung
Lưu trú 1 đêm vào Tháng 10, 2023
Viet trả lời vào 18/12/2023
Dear Mr. MengSung, We appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
10/10 - Xuất sắc
INFORMATION
Khách đi công tác
13/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
INFORMATION
Lưu trú 10 đêm vào Tháng 12, 2023
Viet trả lời vào 15/12/2023
Dear Valued Guest, We do appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
10/10 - Xuất sắc
Khách đã xác thực
10/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 13/12/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Larry
09/12/2023
Larry
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
2/10 - Tồi
Yongdae
30/11/2023
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yongdae
Lưu trú 11 đêm vào Tháng 11, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Grand K Hotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand K Hotel Suites Hanoi, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front Office Manager
10/10 - Xuất sắc
Javirria
16/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, friendly staff. Only issue.. Far out from old town!
Javirria
Lưu trú 3 đêm vào Tháng 11, 2023
Front Office Manager trả lời vào 05/12/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
BONGGYUN
19/10/2023
BONGGYUN
Lưu trú 2 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 23/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Hieu
15/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Hieu
Lưu trú 1 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 23/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Stephanie
Khách đi công tác
13/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is neat and clean
Stephanie
Lưu trú 2 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Maria
Đi cùng bạn đồng hành
11/10/2023
Thích: Tiện nghi, dịch vụ
It’s an amazing hotel. Wonderful service and delicious food. We loved our stay here.
Maria
Lưu trú 4 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Takayuki
05/10/2023
Takayuki
Lưu trú 3 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
8/10 - Tốt
Matthew
05/10/2023
Matthew
Lưu trú 3 đêm vào Tháng 9, 2023
. trả lời vào 30/10/2023
Dear Matthew, We very much appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Front Office Manager
10/10 - Xuất sắc
Maria
03/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Maria
Lưu trú 3 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 23/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
NAMJOO
22/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
NAMJOO
Lưu trú 2 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
CHUNGUL
08/09/2023
CHUNGUL
Lưu trú 1 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 11/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
YOUNG KYUN
04/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
YOUNG KYUN
Lưu trú 1 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 06/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
hueiling
Khách đi công tác
03/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place to stay and will come back again
We had business trip there and spent a few more days after work. Buffet breakfast is great with high floor beautiful City view (32nd floor). We didn’t plan our trip, but thanks to the hotel manager Mr. Doan Anh Tuan. He helped us to book ha long bay trip, pick us up in the early morning and sent us back to hotel at night. He prepared our breakfast since we needed to leave hotel at 5:30am for the trip. He also helped us call restaurants to make reservations for us. I am very appreciate his help and he made our trip so much easier and enjoyable. We will definitely come back if we visit Hanoi again. 👍👍
hueiling
Lưu trú 6 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 04/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Genoray
Khách đi công tác
24/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Genoray
Lưu trú 4 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 04/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
8/10 - Tốt
Takao
Khách đi công tác
19/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wide variety of breakfast foods are enjoyable. If the all day dining services are available, this hotel must be a good choice for staying long for business in Cau Gai district or near by area.
Takao
Lưu trú 18 đêm vào Tháng 7, 2023
Front Office Manager trả lời vào 04/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
10/10 - Xuất sắc
Khách đã xác thực
Khách đi công tác
10/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
nice and clean place to stay!
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 14/08/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
6/10 - Được
Khách đã xác thực
Khách đi công tác
31/07/2023
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 7, 2023
Front Office Manager trả lời vào 09/08/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Hoang Viet (Mr.)Front Office Manager.
8/10 - Tốt
Jan
08/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Jan
Lưu trú 1 đêm vào Tháng 7, 2023
Front Office Manager trả lời vào 09/08/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Hoang Viet (Mr.)Front Office Manager.
10/10 - Xuất sắc
Fumiyuki
07/07/2023
Fumiyuki
Lưu trú 1 đêm vào Tháng 7, 2023
Ngan trả lời vào 10/07/2023
Dear M. Fumiyuki,We do appreciate your time sharing your opinion with us.We're very happy to know that you had an excellent stay with us. This encourages us a lot and we’ll continue to strive to bring guest experiences more than expected.Have a nice week & we look forward to welcoming you back our hotel soon.Thanks & best regards,Ngan QuanSales Department
10/10 - Xuất sắc
AKIRA
06/06/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
AKIRA
Lưu trú 2 đêm vào Tháng 6, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 09/06/2023
Dear distinguished guests, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
10/10 - Xuất sắc
Khách đã xác thực
27/05/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 5, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 02/06/2023
Dear distinguished guests, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
6/10 - Được
Choi
Khách đi công tác
27/04/2023
Choi
Lưu trú 2 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 26/05/2023
Dear Choi,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your constructive feedback. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent visit with us.We would like to contact you directly to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
8/10 - Tốt
Amanda
27/04/2023
Amanda
Lưu trú 11 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 26/05/2023
Dear Amanda,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your constructive feedback. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent visit with us.We would like to contact you directly to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
6/10 - Được
Jonguk
Đi cùng gia đình, Khách đi công tác
24/04/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Spaceous but very poor in facilities (GYM facility, GYM amanagement)
Jonguk
Lưu trú 3 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 26/05/2023
Dear Jonguk,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your constructive feedback. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent visit with us.We would like to contact you directly to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon.Kind regards,
10/10 - Xuất sắc
HYUNCHUL
Khách đi công tác
17/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
HYUNCHUL
Lưu trú 1 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Hyunchul Jung, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
8/10 - Tốt
Youngcheol
16/04/2023
Youngcheol
Lưu trú 1 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Youngcheol Ha, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
10/10 - Xuất sắc
Thomas
Khách đi công tác
16/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good amenities, staff, clean and modern
Thomas
Lưu trú 1 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Mr Thomas Kim, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
10/10 - Xuất sắc
Thomas
Khách đi công tác
16/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice, clean, good amenities.
Thomas
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Mr Thomas Kim, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
10/10 - Xuất sắc
Mir
13/03/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent Hotel and Comfortable stay
Clean new hotel. Friendly staff. Comfortable bed and super fluffy pillows. Breakfast was nice with enough choices to fill you up. Beautiful pool on 45th floor and excellent views. Family friendly. Clean and modern bathroom. A mall and shops are nearby. Only thing is that this Hotel is in a newer part of the city so about 25 mins to the city centre or the old quarter and all the touristy places. Would definitely stay again especially if coming with family.
Mir
Lưu trú 2 đêm vào Tháng 3, 2023
Marcom Manager - Grand K Hotel Suites Hanoi trả lời vào 14/03/2023
Dear Mir, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try our best to provide the excellence service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
10/10 - Xuất sắc
yi
Đi theo nhóm
10/03/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good service
Thank you Tom for the good service ,we are all very satisfied with your smile and service,Hope to see you again when we are back
yi
Lưu trú 2 đêm vào Tháng 3, 2023
Marcom Manager - Grand K Hotel Suites Hanoi trả lời vào 11/03/2023
Dear Ms Yi,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for sharing feedback following your recent visit to Ceiba restaurant and Sky 45 Bar & Lounge of the Grand K Hotel Suites Hanoi.It is so delightful to read your wonderful comment in regards to your dining experience at Ceiba restaurant and Sky 45 Bar & Lounge. We were so happy to learn that you have such a good time.We are delighted to know that the panoramic view of Hanoi city, the elegant atmosphere and wonderful selection of food & beverage as well as excellent service rendered by our colleagues made your time at Ceiba restaurant and Sky 45 Bar & Lounge an unforgettable memory. We do hope to have pleasure of welcoming you back soon.Kind regards,Tran Thuy Mai (Ms)Marcom ManagerGrand K Hotel Suites Hanoi
10/10 - Xuất sắc
yi
Đi theo nhóm
10/03/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good
Thank you Tom for the good service
The view of top floor are good ,hotel is clean and staffs are nice
yi
Lưu trú 2 đêm vào Tháng 3, 2023
10/10 - Xuất sắc
yi
Đi theo nhóm
10/03/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good
Hotel is very clean, good view ,all the staffs are very nice especially Tom who is a lead in restaurants, he provides a good service with flexible resources,Thank you Tom ,we probably will be back to hotel again in future
yi
Lưu trú 2 đêm vào Tháng 3, 2023
Marcom Manager - Grand K Hotel Suites Hanoi trả lời vào 11/03/2023
Dear Ms Yi, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try our best to provide the excellence service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,Tran Thuy Mai (Ms)Marcom ManagerGrand K Hotel Suites Hanoi
10/10 - Xuất sắc
Mark
Khách đi công tác
25/02/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay…
The staff were very welcoming and the hotel was excellent… the views from the top floor restaurant are excellent as is the food!
Mark
Lưu trú 2 đêm vào Tháng 2, 2023
Ngan trả lời vào 27/02/2023
Dear Mr. Foster,We're very happy to know that you had an excellent stay with us. This encourages us to continue to bring experiences more than expected for guests.Have a nice week & we look forward to welcoming you back our hotel soon.Thanks & best regards,Ngan Quan
10/10 - Xuất sắc
Hisatomo
Khách đi công tác
09/02/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とても良いホテル。滞在中の不満は一切なし。ハノイに行った際には、また、泊まろうと思います。
Hisatomo
Lưu trú 3 đêm vào Tháng 2, 2023
Reply review trả lời vào 14/02/2023
Dear Mr. Hisatomo,Thank you so much for your review. This encourages us a lot to continue to bring excellent experience to guests.We look forward to welcoming you back to our hotel soon.Thanks & Best regards,Ngan QuanSales Department