Mặt tiền nơi lưu trú

Nhận xét về Grand K Hotel Suites Hà Nội

4.5 out of 5
Grand K Hotel Suites Hà Nội
2 Phạm Văn Bạch, Yên Hòa, Cầu Giấy, 216, Hà Nội, Hà Nội

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 41/60 nhận xét" "
Đánh giá 8 - Tốt. 12/60 nhận xét" "
Đánh giá 6 - Được. 4/60 nhận xét" "
Đánh giá 4 - Kém. 1/60 nhận xét" "
Đánh giá 2 - Tồi. 2/60 nhận xét" "

9,6/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

KENJI

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
無し
Lưu trú 3 đêm vào Tháng 4, 2024

8/10 - Tốt

Makoto

Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

tomoki

Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Rajguru

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024

8/10 - Tốt

Toshiyuki

Lưu trú 3 đêm vào Tháng 1, 2024

4/10 - Kém

Marc

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Middle of nowhere. Nice place otherwise
Lưu trú 5 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 09/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

8/10 - Tốt

Natsuki

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
バスタブのお湯が冷たくなったりで適温に調整するのが難しかったです。 それ以外はスタッフも対応が非常によく、快適に過ごせました!朝食もとてもおいしかったです。
Lưu trú 3 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 09/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Front Office Manager.

8/10 - Tốt

Thayer

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
Overall very nice property!
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 09/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Front Office Manager.

10/10 - Xuất sắc

Jeffrey, Goyang-si

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Seonoh

Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

2/10 - Tồi

KRIC

Lưu trú 4 đêm vào Tháng 11, 2023
Viet trả lời vào 18/12/2023
Dear Kric, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your feeling. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your visit with us. We would like to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon. Sincerely, Front Office Manager

8/10 - Tốt

MengSung

Lưu trú 1 đêm vào Tháng 10, 2023
Viet trả lời vào 18/12/2023
Dear Mr. MengSung, We appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

10/10 - Xuất sắc

INFORMATION

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 10 đêm vào Tháng 12, 2023
Viet trả lời vào 15/12/2023
Dear Valued Guest, We do appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 13/12/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Larry

Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

2/10 - Tồi

Yongdae

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 11 đêm vào Tháng 11, 2023
Front Office Manager trả lời vào 02/01/2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Grand K Hotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand K Hotel Suites Hanoi, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front Office Manager

10/10 - Xuất sắc

Javirria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, friendly staff. Only issue.. Far out from old town!
Lưu trú 3 đêm vào Tháng 11, 2023
Front Office Manager trả lời vào 05/12/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

BONGGYUN

Lưu trú 2 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 23/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Hieu

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 23/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Stephanie

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is neat and clean
Lưu trú 2 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Maria

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
It’s an amazing hotel. Wonderful service and delicious food. We loved our stay here.
Lưu trú 4 đêm vào Tháng 10, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Takayuki

Lưu trú 3 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

8/10 - Tốt

Matthew

Lưu trú 3 đêm vào Tháng 9, 2023
. trả lời vào 30/10/2023
Dear Matthew, We very much appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Front Office Manager

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 23/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

NAMJOO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 13/10/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

CHUNGUL

Lưu trú 1 đêm vào Tháng 9, 2023
Front Office Manager trả lời vào 11/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

YOUNG KYUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 06/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

hueiling

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place to stay and will come back again
We had business trip there and spent a few more days after work. Buffet breakfast is great with high floor beautiful City view (32nd floor). We didn’t plan our trip, but thanks to the hotel manager Mr. Doan Anh Tuan. He helped us to book ha long bay trip, pick us up in the early morning and sent us back to hotel at night. He prepared our breakfast since we needed to leave hotel at 5:30am for the trip. He also helped us call restaurants to make reservations for us. I am very appreciate his help and he made our trip so much easier and enjoyable. We will definitely come back if we visit Hanoi again. 👍👍
Lưu trú 6 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 04/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Genoray

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 04/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

8/10 - Tốt

Takao

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wide variety of breakfast foods are enjoyable. If the all day dining services are available, this hotel must be a good choice for staying long for business in Cau Gai district or near by area.
Lưu trú 18 đêm vào Tháng 7, 2023
Front Office Manager trả lời vào 04/09/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
nice and clean place to stay!
Lưu trú 2 đêm vào Tháng 8, 2023
Front Office Manager trả lời vào 14/08/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 7, 2023
Front Office Manager trả lời vào 09/08/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Hoang Viet (Mr.)Front Office Manager.

8/10 - Tốt

Jan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
Front Office Manager trả lời vào 09/08/2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Hoang Viet (Mr.)Front Office Manager.

10/10 - Xuất sắc

Fumiyuki

Lưu trú 1 đêm vào Tháng 7, 2023
Ngan trả lời vào 10/07/2023
Dear M. Fumiyuki,We do appreciate your time sharing your opinion with us.We're very happy to know that you had an excellent stay with us. This encourages us a lot and we’ll continue to strive to bring guest experiences more than expected.Have a nice week & we look forward to welcoming you back our hotel soon.Thanks & best regards,Ngan QuanSales Department

10/10 - Xuất sắc

AKIRA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 09/06/2023
Dear distinguished guests, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 02/06/2023
Dear distinguished guests, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

6/10 - Được

Choi

Khách đi công tác
Lưu trú 2 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 26/05/2023
Dear Choi,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your constructive feedback. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent visit with us.We would like to contact you directly to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

8/10 - Tốt

Amanda

Lưu trú 11 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 26/05/2023
Dear Amanda,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your constructive feedback. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent visit with us.We would like to contact you directly to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

6/10 - Được

Jonguk

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Spaceous but very poor in facilities (GYM facility, GYM amanagement)
Lưu trú 3 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 26/05/2023
Dear Jonguk,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you very much for sharing your constructive feedback. Our objective is to deliver the excellence to all our guests, and we are very disappointed that we fell short on our commitment during your recent visit with us.We would like to contact you directly to have a better understanding of the matter and hope to win back your confidence in us. Please freely do reach out to us. Looking forwards to hearing from you soon.Kind regards,

10/10 - Xuất sắc

HYUNCHUL

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Hyunchul Jung, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

8/10 - Tốt

Youngcheol

Lưu trú 1 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Youngcheol Ha, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

10/10 - Xuất sắc

Thomas

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good amenities, staff, clean and modern
Lưu trú 1 đêm vào Tháng 4, 2023
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Mr Thomas Kim, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

10/10 - Xuất sắc

Thomas

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice, clean, good amenities.
TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel trả lời vào 22/04/2023
Dear Mr Thomas Kim, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

10/10 - Xuất sắc

Mir

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent Hotel and Comfortable stay
Clean new hotel. Friendly staff. Comfortable bed and super fluffy pillows. Breakfast was nice with enough choices to fill you up. Beautiful pool on 45th floor and excellent views. Family friendly. Clean and modern bathroom. A mall and shops are nearby. Only thing is that this Hotel is in a newer part of the city so about 25 mins to the city centre or the old quarter and all the touristy places. Would definitely stay again especially if coming with family.
Lưu trú 2 đêm vào Tháng 3, 2023
Marcom Manager - Grand K Hotel Suites Hanoi trả lời vào 14/03/2023
Dear Mir, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try our best to provide the excellence service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi

10/10 - Xuất sắc

yi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good service
Thank you Tom for the good service ,we are all very satisfied with your smile and service,Hope to see you again when we are back
Lưu trú 2 đêm vào Tháng 3, 2023
Marcom Manager - Grand K Hotel Suites Hanoi trả lời vào 11/03/2023
Dear Ms Yi,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for sharing feedback following your recent visit to Ceiba restaurant and Sky 45 Bar & Lounge of the Grand K Hotel Suites Hanoi.It is so delightful to read your wonderful comment in regards to your dining experience at Ceiba restaurant and Sky 45 Bar & Lounge. We were so happy to learn that you have such a good time.We are delighted to know that the panoramic view of Hanoi city, the elegant atmosphere and wonderful selection of food & beverage as well as excellent service rendered by our colleagues made your time at Ceiba restaurant and Sky 45 Bar & Lounge an unforgettable memory. We do hope to have pleasure of welcoming you back soon.Kind regards,Tran Thuy Mai (Ms)Marcom ManagerGrand K Hotel Suites Hanoi

10/10 - Xuất sắc

yi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good
Thank you Tom for the good service The view of top floor are good ,hotel is clean and staffs are nice
Lưu trú 2 đêm vào Tháng 3, 2023

10/10 - Xuất sắc

yi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good
Hotel is very clean, good view ,all the staffs are very nice especially Tom who is a lead in restaurants, he provides a good service with flexible resources,Thank you Tom ,we probably will be back to hotel again in future
Lưu trú 2 đêm vào Tháng 3, 2023
Marcom Manager - Grand K Hotel Suites Hanoi trả lời vào 11/03/2023
Dear Ms Yi, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try our best to provide the excellence service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,Tran Thuy Mai (Ms)Marcom ManagerGrand K Hotel Suites Hanoi

10/10 - Xuất sắc

Mark

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay…
The staff were very welcoming and the hotel was excellent… the views from the top floor restaurant are excellent as is the food!
Lưu trú 2 đêm vào Tháng 2, 2023
Ngan trả lời vào 27/02/2023
Dear Mr. Foster,We're very happy to know that you had an excellent stay with us. This encourages us to continue to bring experiences more than expected for guests.Have a nice week & we look forward to welcoming you back our hotel soon.Thanks & best regards,Ngan Quan

10/10 - Xuất sắc

Hisatomo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とても良いホテル。滞在中の不満は一切なし。ハノイに行った際には、また、泊まろうと思います。
Lưu trú 3 đêm vào Tháng 2, 2023
Reply review trả lời vào 14/02/2023
Dear Mr. Hisatomo,Thank you so much for your review. This encourages us a lot to continue to bring excellent experience to guests.We look forward to welcoming you back to our hotel soon.Thanks & Best regards,Ngan QuanSales Department