Dear Ximena Raluca Golubov,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Emma,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Kihyun,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Soo YounThank you for taking the time to share your experience with us. Please accept our sincerest apologies for the negative experience you had during your recent stay at our hotel.We take all feedback very seriously and please know that we are committed to continuously improving our services and facilities, and we will take your comments into consideration as we work towards enhancing our guest experience.

Dear Imran,Thank you very much for your lovely and very kind review. I am delighted to know that our tour far exceeded your expectations. I would like to thank you also for your very kind comments. We are very much looking forward to your return and I will be delighted to continue to serve you with warmth and all the attention that you deserve.

Dear Nigel,On behalf of the whole team, I would like to thank you very much for choosing to stay at our hotel on the recently trip. As a long term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one.We thank you once again for your patronage and look forward to seeing you soon.

Dear Nigel,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Andreas,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear An Thi Minh,How wonderful to read your detailed comments about your recent experience! Thank you very much for sharing them.I am delighted that you enjoyed it so far. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal.I truly hope that you will have the opportunity to visit us again. I am waiting for the opportunity to welcome you back!

Dear Jarle,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Simon,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Eitan,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Johanna,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Seong Hyun,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Matthew,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Heather,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Sebastian,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Miray,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Mr.Ramayya,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Daniel,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Mr. Biju MathewWe are sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take all feedback seriously and will be investigating the issues you have raised with our staff to ensure that similar situations are avoided in the future. Please know that we strive for our guests to have the best possible stay and it is disappointing when we fall short of that goal.We would like to make it up to you and hope that you will give us another opportunity to provide you with a better experience on your next visit. Please don't hesitate to reach out to our staff if you have any concerns during your stay.Thank you for taking the time to share your review with us. We truly appreciate your feedback and look forward to the chance to serve you again.

Dear Lloyd Miller,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Christina,How wonderful to read your detailed comments about your recent experience! Thank you very much for sharing them.I am delighted that you enjoyed it so far. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal.I truly hope that you will have the opportunity to visit us again. I am waiting for the opportunity to welcome you back!

Dear Linda Ann Yong,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Amy,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Youa,How wonderful to read your detailed comments about your recent experience! Thank you very much for sharing them.I am delighted that you enjoyed it so far. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal.I truly hope that you will have the opportunity to visit us again. I am waiting for the opportunity to welcome you back!

Dear Mr. TaeHoon,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear TaeHoon,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Ms Lisa,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Wai Man Joyce,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Mr Troy Orrick,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Paal Fredrik,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Mr. Zachary,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Hirokazu,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Mr. Mikkel Larsen,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Kuang Li,How wonderful to read your detailed comments about your recent experience! Thank you very much for sharing them.I am delighted that you enjoyed it so far. Our team strives indeed to make every single guest feel like royalty as they deserve and they will be thrilled to hear that they achieved their goal.I truly hope that you will have the opportunity to visit us again. I am waiting for the opportunity to welcome you back!

Dear Venter,On behalf of the whole team, I would like to thank you very much for choosing to stay at our hotel on the recently trip. As a long term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one.We thank you once again for your patronage and look forward to seeing you soon.

Dear Luis,What a delightful review and what a pleasure to hear that you had a great experience. I am thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon.

Dear Mr Joseph Archer,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Mr. Fernando Gallardo,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Ms. Masahiro Komuro,It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. I am very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Dear Mr Vegard Bekke,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Dear Mr. May Chiang,Thank you for taking the time to write this wonderful review of your recent experience. It fills me with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.