Cầu thang

Nhận xét về Khách sạn Hanoi Legacy - Hàng Bạc

3.5 out of 5
Khách sạn Hanoi Legacy - Hàng Bạc
108 Hàng Bạc, Quận Hoàn Kiếm, Hà Nội

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 282/519 nhận xét" "
Đánh giá 8 - Tốt. 158/519 nhận xét" "
Đánh giá 6 - Được. 57/519 nhận xét" "
Đánh giá 4 - Kém. 13/519 nhận xét" "
Đánh giá 2 - Tồi. 9/519 nhận xét" "

8,8/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

Nhận xét

10/10 - Xuất sắc

Van

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Tuyet voi
Tuyệt vời
Lưu trú 3 đêm vào Tháng 2, 2019
trang nghiem trả lời vào 05/03/2019
Xin chào! Greeting from Hanoi Legacy Hotel Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. We truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. All the best wishes from Hanoi Legacy Hotel

10/10 - Xuất sắc

Likha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel and location
Croissants were good. The hotel is comfortable & nice. Staff is awesome.
Lưu trú 1 đêm vào Tháng 8, 2017

10/10 - Xuất sắc

Berggian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very convenience and good service
Great variety of food. Beautiful rooms, very well decorated, with a lot of light, very very clean, super confi bed, great bathroom. They offer you the possibility to use the other hotels they have in Hanoi as a resting point while you are touring around. Very convenience.

10/10 - Xuất sắc

Herry, Malmo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hanoi Legacy Hangbac staff will make you feel right at home with their personal warmth and service. The hotel is nicely located in the old quarter. Clean and comfortable room. Value for the money.

10/10 - Xuất sắc

Bena Lice

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Breakfast was excellent. Service was great. Very friendly, accommodating staff eager to satisfy our needs as guests. Room had good air conditioning and practical desk. Beds were comfortabl.

10/10 - Xuất sắc

Ritual

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel , great staff and Great location
The service at Lheritage is about the best I have received at a hotel. Everyone is exceptionally helpful and friendly from the front desk to the Restaurant to housekeeping. We received great suggestions for tours, restaurants, directions and tips for negotiating Hanoi. The hotel is in a great location and an oasis after a hot day outside.Lucia, Ms. My and her staff were particularly helpful. Thanks for making our stay so great!

10/10 - Xuất sắc

Len

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awesome stay
the same kind and supportive staff like Legacy Hotel. Very nice and delicious Breakfast, Hotel was clean and tidy. They arranged for us Hotel Pick/Drop with very reasonable rates. Ms. My and the reception staff was very welcoming. Perfect place to stay as all the markets, night market and food places were just by walking distance.Thank you very much!!!
Cuong trả lời vào 19/07/2016
Dear , Warmest greetings from Hanoi Legacy Hotel group! On behalf of the Management board & staff of the Hanoi Legacy Hotel, We would like to thank you for choosing our hotel during your recent stay in Hanoi. It was our pleasure and honour to serve you. At the Hanoi Legacy Hotel, our goal is the utmost satisfaction of our guests therefore, we trust that your room and all of our services were to your liking and expectations, We would be delighted to have the pleasure of seeing you again as a regular guest Thank you very much for your review us on Expedia.com. Our guests often tell us how helpful it is to read past guests' comments before booking their own visits. And we're always eager to hear what you liked and how we might improve. Thanks again, We are looking forward to welcome you back as a Hanoi Legacy family member. Best regards, Nguyen Viet Cuong (Mr.) Managing Director

10/10 - Xuất sắc

Harri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location ,staff and service
Hanoi Legacy is very friendly staff who all speak English very well. Everyone was very attentive to our needs, and the hotel was clean and quiet. We loved the location in the old quarter of Hanoi, and although we initially thought it would be very loud since the surrounding streets get quite busy at night (it is right by the night market and beer street), it was very peaceful and quiet. Loved the cleanliness, and the restaurant inside was delicious although a little more on the pricey side. Flavors and authenticity of the food were spot on. Added bonus is that the hotel includes breakfast, and many of the items on the menu can be found during breakfast. On a morning where we had to leave early prior to breakfast, the staff gave us to-go containers to pack food! They were all very sweet and wonderful. I would definitely stay here again.

10/10 - Xuất sắc

Hanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Incredible Service
Our first day we arrived at 4 in the morning from Sapa, 12 hours before we were booked in to the hotel. The staff were amazingly friendly and attentive and this horrible time of day and booked us in a for an extra night, took our bags to our room, and still included the buffet breakfast. Throughout our stay they have answered any questions we had, helped with airport transfers, and looked after all our luggage when we've kept it with them. In the heat of Hanoi it was so nice to be able to retreat into lovely room. Thank you very much!
Cuong trả lời vào 19/07/2016
I am thrilled that you enjoyed your time with us and that you would have no hesitation in returning to Hanoi Legacy Hotel. Our benchmark for success will always be whether our guests will want to return and ultimately make us their number one choice for Hanoi, your wonderful feedback and personal recommendation serves as a great motivator for us all and means the world to me and my team. Kind regards,

10/10 - Xuất sắc

Fank

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great staff, comfortable rooms, good location
We stayed at Legacy hotel for 2 nights. The room was very spacious, comfortable bed and a rain shower. What made this hotel most enjoyable was the extremely friendly and helpful staff working there. I very much enjoyed my stay over here and would definitely recommend you to book this hotel. The location is also very convenient to explore the city.Thank you!
Cuong trả lời vào 19/07/2016
I would like to send our gratefulness for your choosing our hotel and your genuine review. It is indeed a true pleasure to make you have an enjoyable time with us. We will continue to strive to improve our services in order to meet and exceed the expectations of our guests. We hopefully look forward to your next stay at our hotel to see how our services become better. Best regards

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Delicious breakfast excellent location
We stay at this hotel for two nights as part of our honeymoon trip and really enjoyed our stay here which is in a great location. As soon as we got to the hotel the staff came out to great us and were so welcoming. The staff at this hotel were brilliant and couldn't do enough for us,We have a pleasant stay in this hotel. Highly recommended .

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful hotel and very helpful staff
We were satisfied with first impression. All of staffs gave me warm welcome and a platter of seanal fruits was offered to me while I was waiting for my room key. It exeeded my expectation. And the female manager suggested Ha Long Bay daily tour and made arrangement it for me. It was convenient and the price was reasonable as well.One more thing you shouldn't miss is Pho restaurant near the hotel.Thank you for you guy's excellent service.

10/10 - Xuất sắc

Katie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great experience, would stay again
Hotel is very nice and fantastic staff,especially Ms My Hotel manager, great room, delicious breakfast. Highly recommend, you cannot be disappointed.Centrally located in the old quarter, you can go everywhere easily by foot : restaurants, shopping...no traffic noises, good wifi, welcome drink....just perfect...... Look forward to our next stay in this hotel.

10/10 - Xuất sắc

Henry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location and staff
Hanoi Legacy is a nice little hotel in a great location. Set just inside the Old Quarter makes it easy to wander around easily without the need for public transport. The rooms were clean and comfortable but neither of the 2 rooms I stayed in had Windows .Breakfast was ok, good selection and omelette cooked to order if requested. Hotel staff were all very nice and friendly , I will be back this hotel again.

10/10 - Xuất sắc

Eliza, Sydney

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good place to stay in Hanoi
The staff are wonderful - helpful and kind. Nothing is too much trouble. Breakfast was also excellent. Good value for money. Good location near the lake.

10/10 - Xuất sắc

Dhota, Dehli

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellence in Hanoi!
The staff were delightful and determined to ensure that we were happy with every aspect of our stay. Outstanding service! The rooms are very quiet and clean.

10/10 - Xuất sắc

joshepe

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel and Amazing staff
Such a pleasant stay! Excellent service!I had a flu and the staff made sure that I got ginger tea to my room when I wished and that I got medicine from the pharmacy etc. They took so good care of me, can't thank them enough! Breakfast is delicious, room is very nicely decorated with all the rose peels etc, bed is almost too comfortable, location of the hotel was excellent. Complimentary tea,coffee tag and water in your room. I booked overnight trip to Halong Bay and it was well organized.I would recommend this hotel for my friends.

10/10 - Xuất sắc

Ton

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
More than expected!
Our family visited Hanoi and stayed in Hanoi Legacy Hotel for over 2 days.all the experiences about this place was perfectly awesome,the staffs were so friendly and courteous,made us feel so comfortable like home.its is the heart of the old quarter so its super easy to go around to see all the big attractions of Hanoi.if i ever have chance to go back Hanoi again.we surely will go back this hotel.Thanks a lot for your warm welcome.

10/10 - Xuất sắc

Joan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful Hotel in the Heart of the Old
The Hanoi Legacy Hotel is very good location, Hotel service and staff is very helpful , breakfast is good , tours arranged by hotel is excellent price. we would recommend this hotel for all our friends when they visit to Hanoi.

10/10 - Xuất sắc

Natani

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Outstanding place to stay in Hanoi !
The service at Hanoi Legacy was excellent . Nothing was a problem for the staff and very proactive. They make every effort to make your stay comfortable and will help in everything asked and even not asked. Location is very central and is just a corner off from Hang Bac street giving it a more quiet feel yet is super convenient. Breakfast is done with care and of quality. Rooms are bigger than what you'd normally get in Hanoi and one of the rooms we booked was upgraded. I think we've found home in Hanoi.

10/10 - Xuất sắc

Chai

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and super helpful Staff
Hanoi Legacy staff was superb! Very friendly, extremely helpful and attentive to my needs. The room was clean and modern and bed very comfortable. The included breakfast was from a menu and the food was excellent. The hotel is in the middle of the Old Quarter so shopping, restaurants and local attractions were close by, a nice walk to the lake and good access on foot to just about every attraction in Hanoi. It was a lovely place and I recommend it to any type of traveler.

10/10 - Xuất sắc

kena aebrot

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very comfortable stay! Great Staff
Great location in the heart of the old quarter. The staff is so super nice and helpful, the rooms are spacious, clean and good value. I have to children and they loved the staff and they were so nice to my children and giving them little presents when we left. They also helped with good advice for restaurants, shops and sightseeing planning. All in all very recommendable.

10/10 - Xuất sắc

Stephanie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Value for money
We really enjoyed our stay... The room was lovely and clean and a great value for the price... The staff were very friendly and helpful, even helped us book our amazing trip to Ha Long Bay.... Free buffet breakfast in the morning was also a great plus.... The hotel is located close enough to the major tourist attractions, so we could avoid taxis and walk everywhere... Definitely recommend this hotel if you're visiting Hanoi!

10/10 - Xuất sắc

Paricia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent stay!
We stayed in this hotel for in Feb and we were delighted with the room and the services. Ms. My was extremely helpful and booked trips for us, which turned out to very good tours! The room is very comfy! As for the location, just great, right in the Old Quarter but very quiet place, only the advantage without the inconvenience! Would highly recommend it!

10/10 - Xuất sắc

Bronis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very Good Hotel
We stayed in this hotel basing on its great reviews on Expedia and proximity to Hoan Kiem Lake. Hanoi Legacy Hotel we much more than lived up to our expectations: great decoration, spacious and clean room, helpful staff, delicious breakfast. This hotel is located in the center of The Old Quarter so it is easy for us to reach to other places, which is the best point. I will come back here again.

10/10 - Xuất sắc

Maxwell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location and staff
Stayed here for 2 nights at Hanoi Legacy Hotel. the bed room with white linen and clean towels provided daily. The beds were very good. The bathrooms was excellent. The staff were friendly and it was a good place to meet fellow travellers. We went on the Halong Bay 4 star Cruise at 135 USD - it was very good service. The bay is spectacular. thank you!

10/10 - Xuất sắc

Jose

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent Hotel in Old Quarter
The Hanoi Legacy is perfectly positioned right in the centre of the old town. The rooms were clean and the service brilliant. The staff were always smiling and very helpful. We booked a great tour to Halong Bay through them and were very pleased as we found out that a lot of people have problems when booking the cheaper tours through other travel agents. Highly recommended if you want to be in the heart of the action!

8/10 - Tốt

Hoang, Ho Chi Minh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel at Old square town
It is small hotel but quite good in the middle of Old town in term of clean, new facility. Let try street foods around hotel

10/10 - Xuất sắc

Kate, Australia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Pleasant place to stay
The hotel is situated a short walk away from the old quarter which was convenient. The staff is very friendly and efficient. Much helpful in sorting out tours and tickets. The hotel restaurant is also very good.

10/10 - Xuất sắc

Analenka, Moscow

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The best hotel ever
The best service ever! Next time I will go to Hanoi, I will even pay extra to stay at this hotel. The staff was so friendly and provided the best service ever! Impossible to find better service anywhere in the world. We checked out after 1 night, and asked to keep te luggage at the hotel because we would travel to Halong bay for 2 nights and return to Hanoi to catch the night train to Danang. Everything was in order when we returned after 2 nights with no charge. Also very nice with the street-food street right outside the hotel. Perfect!

10/10 - Xuất sắc

Drimi, Czech

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Professional hotel
Reception service are amazing, they gave us a map of the city and highlighted the places worth a visit, along with what to watch out for during our stay in this city. Overall, Legacy Hangbac has a very professional service team. Very nice package tour from ms.My. Location is great.

10/10 - Xuất sắc

Saya, new dehli

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel
The staff was kinder than kind. Super eager to help but always authentic. Room /bed comfortable. Location fantasic-right in the heart of it. Great value for money. I Asked them for a late check out since I had 9 pm train. They gave me a spare bedroom until 8 pm -no charge! Very impressed with level of professionalism.

10/10 - Xuất sắc

shuke, Tokyo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
perfect perfect
Great location, breakfast. Staff were so friendly and hospitable, Room was good, clean and appeared new, wifi was strong and fast. Changed the dates of our booking when our halong bay tour was cancelled due to bad weather. Couldn't recommend this hotel more.

10/10 - Xuất sắc

Selena, Sydney

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent Hotel
The staff were second to only one other hotel in the whole of Vietnam. Location was excellent. Beds were incredibly comfortabe and shower was excellent. Easy for tour booking from Ms.My. She is very smart. We booked Sapa tour and we were very happy.

10/10 - Xuất sắc

Kayak, New Delhi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
sweet little hotel!
Great location, very nice clean and comfortable rooms, very friendly and welcoming staff and huge breakfast included in the price! sweet little hotel. Ms My has awesome experience for you. Overall a very good stay.

10/10 - Xuất sắc

Sutokobe, Tokyo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best place to stay
The staff were incredibly helpful and kind, going out of their way to service us. They couldn't do enough to make our stay more comfortable. They booked a cruise to Halong Bay, bought tickets for the Water Puppets, recommended great places to eat. Hotel in a great location. Very close to everything.

10/10 - Xuất sắc

Yumi, Tokyo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I love!
All of the staff were friendly, personal, knew out names and details of our stay, and went out of their way to help. Clean, comfortable room. Given an upgrade on arrival as we had our toddler with us. Hotel offers to arrange transfers from airport at a competitive price, which should simplify arrival, however see negative point regards return. Location's very great, breakfast was great too. Hotel has nice lobby decor and beautiful room. Package tour was very easy and smart. I absolutely love this hotel!
cool beer

2/10 - Tồi

hitoshi

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
最悪
7/13からハノイレガシーホテルを3泊と空港からのタクシー送迎を予約してましたが当日タクシーが送ってくれたのは系列の違うホテル!ホテルのフロントの男性に「私が予約したのはレガシーホテルです!」と言うと「レガシーホテルはつぶれた…。」との説明。到着したのが夜の12時だった事もあり仕方なく3泊する事に。3日間辛い思いをさせられました。経緯の説明と返金をお願いします!
Lưu trú 3 đêm vào Tháng 7, 2019

10/10 - Xuất sắc

Jonghan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2019

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフがとても親切に対応してくださいました。 部屋は少し古く&窓がなくて暗く感じましたが、清掃が行き届いており、特に不満は感じませんでした。 立地は旧市街地ど真ん中でナイトマーケットやホアンキエム湖の観光には適していると思います。
Lưu trú 1 đêm vào Tháng 5, 2019

8/10 - Tốt

hideki, 川崎市

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
普通だとおもう、スタッフの対応は親切だった
Lưu trú 4 đêm vào Tháng 4, 2019

10/10 - Xuất sắc

Jonas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and clean
Nice, clean and good location
Lưu trú 1 đêm vào Tháng 4, 2019

8/10 - Tốt

Douglas, Green Bay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location in a nice hotel.
Lưu trú 1 đêm vào Tháng 4, 2019

4/10 - Kém

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It's an old and grim facility attempting to upgrade. Didn't quite make the grade. The only saving grace is the staff. They are very nice and helpful.
Lưu trú 4 đêm vào Tháng 3, 2019

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El colchon de la cama era muy duro e incomodo. El resto del alojamiento muy bueno.
Lưu trú 4 đêm vào Tháng 3, 2019
trang nghiem trả lời vào 09/04/2019
Dear Valued Guest, We very much appreciate your time taken to review our hotel and write us the wonderful words. I will personally share this with the entire team as a great source of motivation. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future Best regards, Trang Nghiem

2/10 - Tồi

Japanese

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hot water didn't come out.They're very unkind to the visitor who can't speak English.
Lưu trú 1 đêm vào Tháng 3, 2019
trang nghiem trả lời vào 09/04/2019
Dear Value Guest, Thank you very much for your recent stay and the time taken to tell us your recent experience at our hotel. It is with my regret to know about the inconveniences you have encountered. First and foremost, we would like to apologise for this. I am sure that you have contacted our General Manager and he is personally investigating the situation. Please rest assured that he will come back to you at the soonest. Once again, apologize for the difficulties and we really hope that you will give us another chance to show you the improvements of the hotel. Best regards, Trang Nghiem

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ
シャワー室窓側ドアカギ閉まらず、螺旋階段から部屋に侵入可能
Lưu trú 3 đêm vào Tháng 3, 2019
trang nghiem trả lời vào 09/04/2019
Dear Valued Guest, We very much appreciate your time taken to review our hotel and write us the wonderful words. I will personally share this with the entire team as a great source of motivation. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future

10/10 - Xuất sắc

junzaburou, tokyo

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とてもきれいな部屋とスタッフの対応が素敵です。
Lưu trú 2 đêm vào Tháng 2, 2019
trang nghiem trả lời vào 09/04/2019
Dear Valued Guest, We very much appreciate your time taken to review our hotel and write us the wonderful words. I will personally share this with the entire team as a great source of motivation. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future Trang Nghiem

8/10 - Tốt

Terry, Peachland, BC , Canada

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, good breakfast and central to Old Quarter of Hanoi.
Lưu trú 4 đêm vào Tháng 2, 2019

8/10 - Tốt

Khách đã xác thực

Lưu trú 4 đêm vào Tháng 2, 2019