After 3 weeks of a lovely vacation, it's the first time we have to write a bad review . We booked the hotel mostly for the location and how it looks. We arrived to the hotel 30 minutes after the booking, and we had only few hours in Hanoi.
When we arrived they start with sell us a sim card and taxi to the airport, and only after all of that they told us they don't have the room that we booked, so they "upgraded" us. What they didn't tell us is that "upgrade " is to another hotel in a total different location, far from what we booked. We had no time to look for another hotel, so we had to go with them to the other hotel with no other option in our hands. In addition to all, only when we arrived there we realized the room was very small, with no window and bad smell - different from what we ordered and expected.