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Nhận xét về Khách sạn Hòa Bình

3.5 out of 5
Khách sạn Hòa Bình
27 Lý Thường Kiệt, Quận Hoàn Kiếm, Hà Nội

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 5/20 nhận xét" "
Đánh giá 8 - Tốt. 10/20 nhận xét" "
Đánh giá 6 - Được. 3/20 nhận xét" "
Đánh giá 4 - Kém. 1/20 nhận xét" "
Đánh giá 2 - Tồi. 1/20 nhận xét" "

8,2/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

10/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Cecilia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We arrived late about 11:00 pm, but a hotel staff was tere to greet us and check us in. The room was spacious, and it had a separate sitting area. Our room also had a balcony. The breakfast was good, and there were many options ... including bacons and sausages. There was a chef preparing pho or making an egg omelet!.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A remarkably beautiful 1920 style Hotel with a lot of elegant features to admire. Staff are superbly responsive to guest needs and willing to accommodate. Unfortunately rooms are relatively small and can use some repairs. It is overall great value as an elaborate breakfast is available for small fee. Highly recommended to anyone staying in Hanoi.
Lưu trú 1 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Yumiko

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Victoria

Lưu trú 1 đêm vào Tháng 8, 2023

8/10 - Tốt

Felix

Lưu trú 1 đêm vào Tháng 5, 2023

2/10 - Tồi

Mieko

Lưu trú 3 đêm vào Tháng 3, 2023
Sales and Marketing department trả lời vào 20/05/2024
Dear Mieko,Thank you so much for your stay with us. We saw that you have review us on Expedia without any comment. If during your stay we have any things was not reach your expectation would you share with us so our staff can learn from that to make sure our service better in the future.Once again, thank you for your stayBest regards!Hoa Binh hotel team

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Personnel tres serviable et souriant . tres bien situé
Lưu trú 3 đêm vào Tháng 4, 2019
Hoa Binh hotel trả lời vào 04/05/2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 - Được

Adam

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very disappointing end to an otherwise good stay.
This hotel is a solid 3 star and would have received a much better review from me were it not for the final encounter. As I had a tour for the day, I checked out leaving my baggage with the hotel. Great. After a day of touring, being rained on, sweating on a bike tour, etc, I asked if I would be able to have a shower before heading to the airport to catch my flight. I was happy to pay somethign for that given somebody woudl have to clean the shower again. I was told this was in no way possible and I would have to pay the full cost of a nights accommodation in order to use a shower for 10 minutes. I asked the receptionist if she could contact her manager to maybe make an allowance given I had stayed there for 5 nights with 2 colleagues as well as run our whole seminar in their conference facilities. She said no and was not prepared to discuss it further. So I have to continue on my 25 hour flight without a shower thanks to their immovable policies and procedures and complete unwillingness to try and find a solution. A really bad end to an otherwise decent stay. But that is the bit I will remember...
Lưu trú 5 đêm vào Tháng 8, 2018
Director of Sales and Marketing trả lời vào 19/10/2018
Dear Adam, We do apologize for what is happened on the last day of your stay with us and appreciate your review of our hotel’s service. It is very important for us to know what we should do to improve our service to make sure our guests have a pleasant stay. In particular, we have shared your comments to all the departments involved, actions have been taken to make sure that it does not happen again We hope that moment will not affect your good feeling about our hotel during your stay with us. Thank you for sharing, we do hope to accommodate you again soon! With best regards!

10/10 - Xuất sắc

Marie Amelie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Je conseille
Nous avons été surclassés dans une immense chambre ! Super ! Un peu bruyant car travaux actuellement dans la rue. Mais sinon tout est bien. Le Buffet du petit déjeuner est très généreux. Les petits restaurants autour sont bien. À 10 minutes à pied du vieux quartier.
Sales department trả lời vào 07/04/2018
Dear Marie Amelie Thank you kindly for taking the time to share your feedback regarding your recent stay with us. We are looking forward to welcome you back in your another visit to Hanoi! Your sincerely! Hoa Binh hotel

8/10 - Tốt

Tore

Thích: Sạch sẽ, nhân viên & dịch vụ
I like the atmosphere at Hoa Binh. escpecially the stairways
Lưu trú 2 đêm vào Tháng 2, 2018
Hoa Binh hotel trả lời vào 20/03/2018
Dear Tore, Thank you kindly for taking the time to share your feedback regarding your recent stay with us. We are looking forward to welcome you back in your another visit to Hanoi! Your sincerely!

8/10 - Tốt

Khách đã xác thực

値段相応で、ロケーションは良い。
値段相応かと思う。 ロケーションも問題ないかと思う。 総合的には良い。
Lưu trú 4 đêm vào Tháng 1, 2018
kieu anh trả lời vào 22/01/2018
Dear valued guest, Thank you so much for staying with us and for your valuable feedback. We look forward to welcome you at our hotel in the nearest future. Your Sincerely! Hoa Binh Hotel

8/10 - Tốt

JUNGHWAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
운치있는 호텔
가격 대비 좋았습니다. 근처 다른 곳으로 이동하기도 편했네요.
Lưu trú 3 đêm vào Tháng 12, 2017
Dear Junghwan, Thank you so much for staying with us and for your valuable feedback. We look forward to welcome you at our hotel in the nearest future. Your Sincerely! Hoa Binh Hotel

8/10 - Tốt

Nao, Okayama

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
歴史あるホテル
建物に歴史を感じることは雰囲気があっていいです。 ロケーションもいいのでホアンキエム湖周辺を歩いて観光するには最適。 オフィス街にあるので夜間はとても静かに過ごせます。
Sales department trả lời vào 12/05/2017
Dear Nao, Thank you very much for choosing Hoa Binh hotel and taking your time to review us. I am glad to know that you had a pleasant stay with us. Thank you once again and we look forward to welcoming you back soon. Your sincerely Hoa Binh hotel

6/10 - Được

Aimen

Thích: Sạch sẽ, tiện nghi phòng
Nice location, old hotel with poor service
Hoa Binh hotel reminds one of a colonial era hotel that has fallen into disrepair. We got to the hotel around midnight and the receptionist asked for our passport which we provided. After check-in was completed, we asked for our passports back and the receptionist refused without giving a reason. Being in a foreign country, my wife and I were not ok just leaving our passports until check-out time with a random receptionist. He refused to allow us to talk to a manager and would not explain why we needed to leave our passports with him. Eventually, due to the late hour we gave in and got to our room. It was on the first floor and street facing and was super loud. You could hear the noise from the road as if the motorcycles were driving right next door. The beds were comfortable but the room was extremely tiny with very little space to move. The next morning, the manager met us and apologized for the receptionist's behavior and offered a room upgrade for our second night which we declined since we were on our way out at the time. The location was good though at the edge of the old quarter and only a 15 min walk to Hoan Kiem lake.
Dear Aimen, Thank you very much for choosing Hoa Binh hotel and taking your time to review us.Your feedback will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Your sincerely Hoa Binh hotel

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ
植民地時代の風合いが残る古いホテル
植民地時代の風合いを色濃く残す歴史あるホテル。 館内さほど広くなく、設備も普通のものだが、古い洋館独特の雰囲気がある。 Citi Mart(スーパーマーケット)まで徒歩15分、フォーの人気店Pho Thinまで徒歩10分。
Sales department trả lời vào 17/03/2017
Dear Valued Guest, Thank you very much for choosing Hoa Binh hotel and taking your time to review us. I am glad to know that you had a pleasant stay with us.Your feedback will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Your sincerely Hoa Binh hotel

8/10 - Tốt

Sam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
General Manager trả lời vào 14/03/2017
Dear Sam Thank you for staying with us. We appreciate your review! Your sincerely, Hoa Binh hotel

4/10 - Kém

Laurent

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
There was not enough water pressure to take a shower. The room was large but not well arranged and did not feel comfy at all
General Manager trả lời vào 22/02/2017
Dear Ms Laurent, Thank you for taking your time to write comment about your recent stay with us. Your comments will help us to continuing improve the service quality Our team has been fixed the water pressure and hope that will be reach our customer need. Once again, we do apologize for any inconvenience that caused to you We do hope that we can have another chance to welcome you at Hoa Binh hotel. Your sincerely Hotel Management

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ホアンキエム湖や旧市街地、ホム市場にもアクセスがしやすく、きれいなホテルでした。従業員さんも親しみやすい方ばかりで親切でした。
Nguyen Kieu Anh - Sales department trả lời vào 24/02/2017
Thank you very much for choosing Hoa Binh hotel and taking your time to review us. I am glad to know that you had a pleasant stay with us.Your feedback will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Your sincerely

6/10 - Được

Manish

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
1st Visit to Hanoi
The Hotel is ideally located in the centre of the town. Unfortunately it isn't very English Friendly, as required in this industry. Vegetarian. Food is certainly an issue. I had booked this on Hotels.com website which published n also on its confirmatory mail to me, under the facilities mentions Free B/fast n WiFi. But, the hotel said they have not received any free b/fast condition from Hotels.com. I argued n showed them the confirmatory email but ultimately had to pay, WHICH IS VERY WRONG. I sincerely suggest Hotels.com relook at its publishing n its contract with this hotel.
General Manager trả lời vào 03/02/2017
Dear Manish, Thank you for taking the time to share your thoughts with us and to receive such a valuable feedback from you from that we have learnt to improve our service. Regarding to your feedback on the breakfast condition, we has been double check the vourcher hotels.com sent to us with your and there was a difference between them, we also contact immediately to hotels.com and ask them to fix the form in order to avoid any other confusion in the future. We also arranged re-training for reception staff to make sure that hotel standards and guests’ benefits will be re-highlighted up on check in regardless of the hotel reservation confirmation to agents or guests. Again I heartfelt apologize for the incident you encountered. I hope that travels would bring you back really soon and we have another opportunity to deliver a memorable experience to you. Your sincerely, Sales department

8/10 - Tốt

Gordana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Convenient hotel for sightseeing Hanoi
Expected level of service. Staff was very helpful especially lady at reception desk.
General Manager trả lời vào 11/01/2017
Dear Gordana, Thank you for choosing our hotel for your recent stay in Hanoi and for taking the time to post your review. We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay as comfortable and enjoyable as your home away. Your positive comments will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Pham Ba Tuoc (Mr) General Manager