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Nhận xét về Lotte Hotel Hanoi

5 out of 5
Lotte Hotel Hanoi
54 Liễu Giai, P.Cống Vị, Ba Đình, Hà Nội

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 773/1005 nhận xét" "
Đánh giá 8 - Tốt. 168/1005 nhận xét" "
Đánh giá 6 - Được. 35/1005 nhận xét" "
Đánh giá 4 - Kém. 14/1005 nhận xét" "
Đánh giá 2 - Tồi. 15/1005 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Thi Thu Thuy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2020
Lotte Hotel Hanoi trả lời vào 27/07/2020
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 - Xuất sắc

Thuan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2019
Sera Pham trả lời vào 03/09/2019
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 - Xuất sắc

HAJIME

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
食事、サウナもふくめて非常に満足です。
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

ya feng

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good services
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Courtney

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it.
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Randell

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is one of the best hotels I’ve stayed since I been overseas,staff was very nice and helpful,great food,great living condition,cleaning staff great and check in and check out receptionist was great
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Dane, Columbia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I already reviewed this hotel - it is an excellent hotel, with good service, located in the central part of Hanoi but not that close to walk to Hoan Kiem Lake or Old and French Quarters. However if you have the Grab app and Vietnamese SIM card in your phone, getting anywhere is efficient and easy. The only unfavorable point is the overwhelming smell of food in hotel's hallways - it has at least four restaurants on floors 59 and 63 so the smell of food penetrates the hallways and is unpleasant and heavy.
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Kiljoo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
하노이에서 제일 좋은 호텔이고, 롯데마트가 가까이 있어서 매우 편리했습니다.
Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Dane, Columbia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel, friendly and helpful staff, great perks
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Dane, Columbia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent and new property. My room was a corner Junior Club Suite on the 56th floor with floor to ceiling wall windows on two sides, expansive views of West Lake, the Ho Chi Minh Mausoleum, Red River and other parts of Hanoi right in front of me. This room had Club privileges - breakfast, snacks and hors d'oeuvres were served for Club guests on the 59th floor, separately from other hotel guests. The staff was courteous, helpful. Joey, a Club Floor Manager, went out of his way to make my stay wonderful and memorable. Great job, Lotte Hotel Hanoi! If I return I'll stay with you again!
Lưu trú 5 đêm vào Tháng 3, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Christopher

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at the Lotte Hotel in Hanoi are very friendly and helpful. Restaurant in the Hotel are great and good value. Highly recommend staying there.
Lưu trú 10 đêm vào Tháng 3, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Walter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

NORIAKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Yuichiro, Amagasaki

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
非常に良い
Lưu trú 4 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

??

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフがとても親切で過ごしやすかった。
Lưu trú 4 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 - Tốt

AKIYOSHI

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 - Tốt

Naoki

Đi theo nhóm
good
Lưu trú 3 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

NISHIMAKI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
とても良いホテルです ありがとうございました
Lưu trú 2 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Nana

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフの方々が常に笑顔で優しくて感激しました。 また、コンシェルジュにスパの予約をお願いに行ったら、名乗らないのに、名前で呼んでくれ、ホスピタリティが素晴らしいです。
Lưu trú 4 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 - Tốt

eric

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Superbe hôtel légèrement excentre de l’ancien Hanoi, néanmoins avec les taxis ( pas de problème pour en avoir) vous en avez pour 15 minutes
Lưu trú 1 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

NARUHITO

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
地下にスーパーのロッテマートがあり、お土産購入にも便利。
Lưu trú 2 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Christoph

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
X
Lưu trú 6 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

SEONG

Lưu trú 2 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Pete

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good all around
Lưu trú 7 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Tashamel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hands down, This is one of the best hotels in Hanoi. The staff is amazing, professional and friendly. They definitely kept us informed, about the fact that it’s a the Lunar New Year ( Year of the Dragon) celebration. Might affect opening time of the restaurants and other activities. Now, the rooms are very clean and well kept. Oh and did I mention, I loved the heated toilet seat 😂. The food is excellent and u can definitely expect to get excellent service too… The great location. Everything u need and more is at this hotel.. I would definitely recommend this hotel and I would definitely stay here again in the future…
Lưu trú 2 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

SHAN PIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
購物非常方便
Lưu trú 2 đêm vào Tháng 2, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Saeko

Đi cùng gia đình và trẻ nhỏ
Very convenient location and high quality of service
Lưu trú 3 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

YOSHIO

Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

SEDO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

MASATOSHI

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

JOONHYEOK

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 01/03/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

seayoun

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
위치가 정말 좋습니다
Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

Minh-Phuong

Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 01/04/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 - Xuất sắc

Sammy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel, excellent friendly service
Lưu trú 4 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

8/10 - Tốt

CHEOL RACK

Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

Je Hyun

Lưu trú 8 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

hirohiko, Nara City

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

Kazuo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

Christine

Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

6/10 - Được

CHUNGAMENC

Khách đi công tác
Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 30/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 - Xuất sắc

KYUNGYI

Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 23/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.

10/10 - Xuất sắc

JUNGRYE

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
정갈하고 깨끗한 숙소에서 정말 편안하게 쉬었습니다. 한국인 직원이 있어서 많은 도움 받았어요. 체크아웃은 물론 택시 잡아주고 배웅까지 해주신 직원님 감사해요~~
Lưu trú 1 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 23/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.

10/10 - Xuất sắc

Samuel, Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was perfect when you don't want hustle bustle of the Old Quarter. The Club Team leaded by Quynh Anh was excellent in settling in my new surroundings. The complementary welcome "Sunset Buffet" was fantastic as no other hotel that has it. Also, the complementary "Afternoon Tea" was welcoming and convenient. All in all, Lotte was a great hotel - I:ll be back when I am in Hanoi.
Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 23/01/2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.

10/10 - Xuất sắc

Paul

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

8/10 - Tốt

kanji

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Especially the attention of the employees is wonderful.
Lưu trú 4 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

8/10 - Tốt

Shiro

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
A well managed hotel, very clean, comfortable and convenient in terms of restaurant and shopping facilities. Will definitely return for any future Hanoi trip.
Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convient as there is a supermarket downstairs to buy souvenir before you leave the country
Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 - Xuất sắc

Minori

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 - Xuất sắc

YOUNG PYO

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Lotte Hotel Hanoi trả lời vào 19/01/2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,