2/10 - Tồi
James
Đi cùng bạn đồng hành
23/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible. We first checked in room 207, to immediately realize it was not the ‘city view’ room that we booked on Expedia - both windows faced the walls of the house next door. The room was clearly not cleaned either - hair on the bathroom floor, musty air, molds and dusts everywhere we looked.
Believing in second chances, we showed the hotel photos of how dirty room 207 was and asked them to switch us to a cleaner, city view room. We were asked to stay in 207 for the first night. And the hotel could only ‘upgrade’ us to room 607 at 2pm the day after as that room was booked at the time of our request.
So we waited until 2pm the next day to move up to room 607. This time 607 had a city view. BUT HOLY SMOKE IT WAS AS DIRTY AS 207. How was it that we gave the hotel until 2pm to properly clean the room, only to see a stain on a pillow case, permanent stain on the bathroom floor, dusts and molds everywhere we look (again!). And to top it all off, a FRICKING pair of Birkenstock in the closet! The previous guest must have forgotten it there.
But again, that just showed this hotel has no cleaning standard whatsoever. The manager, reception, and cleaning staffs have zero communication with each other.
We canceled what supposed to be our 6-night stay and immediately asked for a refund. It took us hours coordinating communication among Expedia, reception staffs, and the hotel manager before reaching an agreement - a refund for the remaining 4 nights. Frankly, we were just exhausted.
James
Lưu trú 6 đêm vào Tháng 7, 2025
