1 phòng ngủ, chăn bông, minibar, két bảo mật tại phòng
Kiểm tra phòng trống

Nhận xét về Matilda Boutique and Spa Hotel

4 out of 5
Matilda Boutique and Spa Hotel
73 Mã Mây, Hàng Buồm, Hà Nội, Hà Nội

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 140/239 nhận xét" "
Đánh giá 8 - Tốt. 62/239 nhận xét" "
Đánh giá 6 - Được. 17/239 nhận xét" "
Đánh giá 4 - Kém. 11/239 nhận xét" "
Đánh giá 2 - Tồi. 9/239 nhận xét" "

8,8/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Nguyen

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent food and staff.very nice hotel
Lưu trú 1 đêm vào Tháng 5, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 18/05/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

TRONG TUONG LAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2020
Minh THoi trả lời vào 18/11/2020
Dear Sir/Madam. On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon! Best regards! Hotel manager Minh Thoi

8/10 - Tốt

loc

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very quiet and safe.
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

naomi

Đi theo nhóm, Đi cùng gia đình
ランドリーがない 5日間泊まっても毎日違ったお惣菜でとても良かった
Lưu trú 5 đêm vào Tháng 4, 2024
Thank you for staying trả lời vào 22/04/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Kristian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Right in the heart of the old quarter of Hanoi. Most sights within walking distance. Spacious rooms and a tasty breakfast.
Lưu trú 7 đêm vào Tháng 4, 2024
Thank you for staying trả lời vào 19/04/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

HUY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Thank you for staying trả lời vào 19/04/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

AKIRA, Inokashira Mitaka city

Lưu trú 3 đêm vào Tháng 3, 2024
Minh Thoi trả lời vào 06/04/2024
Dear Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Erica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is centrally located. Close to a lot of the popular sites in Hanoi. The hotel is clean and modern. The staff is great, they recommended restaurants and tours to join while staying in Hanoi. I would recommend this hotel.
Lưu trú 1 đêm vào Tháng 3, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 06/03/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are happy to know you like the hotel's location, we are sorry for the inconvenient the curtain at the bathroom, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Ti

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stuff very nice and Service super good, breakfast very delicious.
Lưu trú 1 đêm vào Tháng 3, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 04/03/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

mark

Great location, would stay there again.
Lưu trú 2 đêm vào Tháng 2, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 21/02/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

2/10 - Tồi

KERRI

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 21/02/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are happy to sorry you like the hotel's location, we are sorry for inconvenient cause to you, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

6/10 - Được

Elvira

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First thing first the hotel is in amazing area central location. BUT the rooms are very outdated, small, poorly maintained. The staff is kind and welcoming. Breakfast is ok. ( lots of options around the hotel very cheap food). And most important!!!!!! We booked the hotel a head of time and planned to stay for 5 nights. Reservation was approved by property. After 2 nights at the hotel we were notified by the staff that we have to leave the day after because it’s holiday and they are all leaving home the hotel will be closed for 4 days!!!!!!
Thanks for your staying from Matilda Hotel , trả lời vào 21/02/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are happy to know you like the hotel's location, we are sorry for the inconvenient cause to you, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

4/10 - Kém

Trung

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very disappointed. As a Platinum member, Expedia said the hotel should have given us free upgrade when rooms are available, especially when the pricing on the booked rooms and the upgraded rooms are the same ($50). We did not received it upon check-in request, nor the Welcome Drinks (both times as we had booked couple days earlier). No bell/door service to help with luggage. Coffee was served room temperature. Rooftop bar was nonexistent. Definitely not you 4 stars hotels. Expedia needs to reclassify them. Everything seems old. Breakfast was below average compared to other hotels.
Lưu trú 1 đêm vào Tháng 2, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 21/02/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are happy to know you like the hotel's location, we are sorry for the inconvenient cause to you, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

4/10 - Kém

Trung

Đi cùng gia đình, Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
NOT a 4 stars hotel, more like a 2 stars. We have been traveling in Vietnam for 2 months so we have stayed in lots of hotels. No Welcome drinks, No Bell/Door service for help with luggage from street ornto room. Small family operation which we often love to support. No table service. Breakfast so-so. No free upgrades for Platinum members on Expedia upon request at check-in--there were two Junior Suites (for same price) but they did trade us up. :-(
Thanks for your staying from Matilda Hotel , trả lời vào 21/02/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are sorry for the inconvenient cause to you, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

4/10 - Kém

taiga

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 21/02/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are sorry for the inconvenient cause to you, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Elaine

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really fun area, clean and feels like a luxury hotel. The spa services are a bit unorthodox. Didn't enjoy the pedicure I received. Other than that, the staff was welcoming and helpful!
Lưu trú 2 đêm vào Tháng 1, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 11/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Jody

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We recently stayed at Matilda boutique and what can I say besides OMG. Hang was a lovely manager. She took care of us from check in to check out. The room was exquisite and by all means comfortable. The water was warm and the sheets were clean. The hotel was in such a convenient location that it was just a short stroll to everything we required. The breakfast had an assortment of options all deliciously crafted by their in-house chef. I would without question recommend this hotel to anybody staying in Hanoi.
Thanks for your staying from Matilda Hotel , trả lời vào 11/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

k

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Thanks for your staying from Matilda Hotel , trả lời vào 11/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

6/10 - Được

Alexandra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room was clean (basic) and staff was helpful, but the property definitely doesn’t feel like a 4 star hotel.
Lưu trú 2 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 11/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

6/10 - Được

India

Lưu trú 1 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 03/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

MARILYN

Thích: Sạch sẽ, nhân viên & dịch vụ
Great location and good price.
Good hotel accommodation in great location. Good price. Good breakfast. Friendly staff. Didn’t have window in room but other rooms did have windows.
Lưu trú 6 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 03/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel in walking distance to everything you need. Owners very friendly and most helpful.
Lưu trú 2 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 03/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

6/10 - Được

HAOTIAN

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 3 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 03/01/2024
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Stylianos

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really enjoyed my stay here. Clean, great staff, great free breakfast (yes, it's free, even though it does not state so on expedia, I let them know so they may update). Highly recommended. Near great resteraunts, night market and the lake.
Lưu trú 1 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 20/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Stylianos

Lưu trú 1 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 20/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

4/10 - Kém

Joyce, Montresl

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Booked a king bed but when arrived, they putted 2 singles bed together. Check-in was long and confusing.
Lưu trú 1 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 20/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are sorry for the inconvenient the single bed in your room, we will update it. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Johnny Chinh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is great for a couple of days stay, well located within the old quarter and very well priced
Lưu trú 1 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 14/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Isabelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Well located and clean
Lưu trú 2 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 12/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Meike

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Prima Lage und entspannte Atmosphäre
Schönes Hotel im HotSpot von Hanoi in der Nähe des schönen Hoan Kiem Sees. Service sehr angenehm, freundlich, hilfsbereit und jederzeit verfügbar. Frühstück ein guter Mix aus westlich und asiatisch, bei dem jeder was zu essen finden kann. Unser Zimmer war trotz des verrückten Verkehrs ruhig. Alles sauber und ordentlich, Zimmer schön hergerichtet. Das Hotel ist liebevoll eingerichtet und die Atmosphäre ruhig und entspannt.
Lưu trú 2 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 11/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Gerd

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service and breakfast, even that it is in a busy environment the room was quiet. Friedly support of staff.
Lưu trú 4 đêm vào Tháng 12, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 11/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Deth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location.
Lưu trú 4 đêm vào Tháng 11, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 01/12/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Linh

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location !
Lưu trú 1 đêm vào Tháng 11, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 29/11/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

E.J.T.M.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Prima hotel, gezellige kamer
Prima hotel, uitgebreid aziatisch ontbijt. Bij uitgaansbuurt, geen overlast gehad.
Lưu trú 1 đêm vào Tháng 11, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 28/11/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel in great location
The hotel is in a great location to explore the old quarter. It is clean and well presented, and the staff are friendly and helpful. Breakfast options were good and could do made-to-order. The room was quite small (a classic double) and I had actually tried to update with hotels.com before arriving but it had not updated in the hotels’s system and they did not have availability to upgrade which was a shame. However it did not impact our stay that much, and I would recommend as great value for money for a short stay in Hanoi.
Lưu trú 3 đêm vào Tháng 11, 2023
Minh Thoi trả lời vào 15/11/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

8/10 - Tốt

Martine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Découvrir Hanoi
3 jours à Hanoi pour découvrir la ville. Emplacement parfait pour cet hôtel.
Lưu trú 4 đêm vào Tháng 11, 2023
Thank you letter from Hanoi Matilda Hotel trả lời vào 10/11/2023
Dear sir/madam.Thank you for your review and for choosing our hotel. I will share your great feedback to all of our staffs in our hotel to encourage working better. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards!Hotel manager!Minh THoi

10/10 - Xuất sắc

Dallas W

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Thanks for your staying from Matilda Hotel , trả lời vào 04/11/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

10/10 - Xuất sắc

Gregory, Seattle

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pretty hotel and room. Clean. Comfortable bed. Good central location in the Old Quarter of Hanoi. Quiet at most times but a little noisy on weekend nights up to about 10:30 (my room was towards the street; those directly on the street would be even noisier I assume). Good breakfast. A big plus was the staff, who spoke good English and were very helpful. In particular Hang helped me with a problem I was having communicating with my bank in the US and with other questions I had during my stay.
Thank you letter trả lời vào 22/10/2023
Dear our value Guest,Thanks for choosing our hotel for your stay and enjoyed time at our hotel. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.

8/10 - Tốt

Judith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfy and convenient hotel for exploring olquarter
Can't beat the location for exploring the old quarter everything is within 5 minutes walk, staff very friendly only thing I noticed is the roof top bar is no longer open however you can still take your own drinks and chill sunbathe up there and the doors to the rooms weren't very soundproof i would recommend using ear plugs if you are a light sleeper. Beds and pillows extremely comfy I slept very well
Lưu trú 3 đêm vào Tháng 9, 2023
Minh Thoi trả lời vào 07/10/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Dongyeol

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Minh Thoi trả lời vào 25/09/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Ryohei

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very kind and friendly
Lưu trú 1 đêm vào Tháng 9, 2023
Minh Thoi trả lời vào 12/09/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Raphael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Minh Thoi trả lời vào 12/09/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

6/10 - Được

Akihiko

Lưu trú 2 đêm vào Tháng 8, 2023
Minh Thoi trả lời vào 07/09/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Mohammad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing customer service. Nice comfortable beds. May improve the breakfast little bit. Overall amazing place to stay.
Lưu trú 2 đêm vào Tháng 8, 2023
Minh Thoi trả lời vào 29/08/2023
Dear Sir.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Michele

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel in Hanoi's old neighbourhood, very stylish. Very kind staff and always ready to help. Spacious and comfortable rooms. Breakfast with predominantly Asian cuisine. Ottimo albergo nel quartiere vecchio di Hanoi, molto di stile. Personale gentilissimo e sempre pronto ad aiutare. Camere spaziose e comode. Colazione con cucina prevalentemente asiatica.
Lưu trú 2 đêm vào Tháng 8, 2023
Minh Thoi trả lời vào 21/08/2023
Dear Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Dieneke

Lưu trú 1 đêm vào Tháng 7, 2023
Minh Thoi trả lời vào 01/08/2023
Dear Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

takaharu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフの皆さんが親切でした。 旧市街の立地なので食事には便利でした。
Lưu trú 3 đêm vào Tháng 7, 2023
Minh Thoi trả lời vào 24/07/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

10/10 - Xuất sắc

Vicky

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is very centrally located in the heart of the action. If you don't mind some car/ moto bike honking, this is the place for you! Reception staff is friendly and helpful. The staff speak and understand English well. You can very easily find a place to eat or have coffee right outside the hotel doors or within walking distance. The bustling "night market" is an experience for sure. Get ready to see the locals and lots and lots of people including tourists of course. Breakfast buffet here is also amazing. You can order eggs but ask for them to be made without milk, otherwise they are runny. I feel the addition of signs identifying food items would be beneficial. I asked every day what several items were. The hotel is able to exchange currency. I exchanged my US dollars to vn dong here. I also went to the spa for a green tea body scrub (smelled like green tea) and a body massage. The gal that did my massage was very young. She may still be learning but the massage was not the best I've had. Hotel guests receive a discount on spa services and the spa is open late. The hotel also offers airport transfer at an additonal cost via driver/ cab service. I would definitely recommend this place to friends and stay here again if I were to return to Hanoi.
Lưu trú 3 đêm vào Tháng 7, 2023
Minh Thoi trả lời vào 23/07/2023
Dear Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards!Hotel managerMinh Thoi

6/10 - Được

Jan

Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 6, 2023
Minh Thoi trả lời vào 22/06/2023
Dear Sir/Madam.On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon!Best regards

10/10 - Xuất sắc

Cengiz

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The room had much space to breathe and the bed was comfortable. Housekeeping works well. Eventhough The hotel is too close to Hoan Kiem jungles ( bars, dining restaurants, massage saloons, clubs), you can sleep easily without much noise.
Lưu trú 4 đêm vào Tháng 5, 2023
Minh Thoi trả lời vào 25/05/2023
Dear Mr Cengiz,Thank you for choosing to sty at Hanoi Matilda Hotel during your recent visit to Hanoi . It was a pleasur to have you in our Junior room . The room 501 that you occupied had been renovated recently. We put in a lot of thought to improve the interiors and the room plan. We hope you like it . A feedback from you will be highly appreciated as that will give us a chance to incorporate further improvements. We sincerely thank you liked the food at our in-house restaurant. We at Hanoi Matilda continuously strive to make the experience of our guests unforgettable. Your comments will be extremely valuable to us. Our staff could use it to improve the services. We hope to see you soon during your next visit to Hanoi . Do remember contact with me vía whatupp : +84339813666 , we would like to offer you in our hotel next time . I am also an tour operator in Vietnam under the name : http://vietnamexplorationbooking.com/. We do hope that will have chance to make your trip unforgettabel experience during in vietnam , I have more than 16 years as a tour guide. We would be looking forwards to serving you again . We wish you and your partner always have a great time . RegardsHotel Managerment Dang Minh Thoi

10/10 - Xuất sắc

SANGWOO

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was in Matilda Hotel for 3 days and had a great experience! 1. Staff - Everyone is really kind and helpful. They gave us lots of information about Hanoi and helped me on WhatsApp too. 2. Room - Very cozy, and A/C worked really well. Room service was quick and very satisfying. 3. Breakfast - They change the menu every day, and what I really enjoyed was "A la carte" breakfast. Besides buffet, chef cook individually menu for you. (Pho, egg, toast, ... ) 4. Tours - I had 2 tours from this hotel (Halong bay and Ninh Binh). Tours were great and had lots of good memories. From picking up from hotel to dropping off, every thing was great. 5. Massage - Good price and excellent service. 6. Location - Next to Bear street and night market, and near to Airport bus station, so if you taking 86 bus from Airport, this hotel is great choice.
Lưu trú 3 đêm vào Tháng 5, 2023
Thanh Hang trả lời vào 21/05/2023
Dear our value Guest, Thanks for choosing our hotel for your stay and enjoyed time at our hotel, we are happy to know you like the hotel's location, staff, room, breakfast, tours, massage. We wish to have chances to welcoming you back our hotel in the nearest future. With our best regards, Matilda Boutique Hotel & Spa Team.