Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 9/18 nhận xét" "
10 - Xuất sắc
9
Đánh giá 8 - Tốt. 5/18 nhận xét" "
8 - Tốt
5
Đánh giá 6 - Được. 3/18 nhận xét" "
6 - Được
3
Đánh giá 4 - Kém. 1/18 nhận xét" "
4 - Kém
1
Đánh giá 2 - Tồi. 0/18 nhận xét" "
2 - Tồi
0
8,4/10
Sạch sẽ
8,4/10
Nhân viên & dịch vụ
10/10
Tiện nghi, dịch vụ
8,4/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Wuon Yee Ellen
05/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ventilation is not good in the room.
Wuon Yee Ellen
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Care Team trả lời vào 06/05/2024
Dear Wuon Yee Ellen,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.Warm regards,Customer Care Team
10/10 - Xuất sắc
Liza
18/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very pretty hotel
Liza
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Care Team trả lời vào 19/03/2024
Dear Liza,That is so interesting to learn that our hotel has been chosen during your visit to Hanoi. We will continue to provide our guests will high standard service and facilities, served by a team of dedicated and professional team and do hope to have another opportunity to welcome you back.Thank you once again for your patronage and see you again.Warm regards,Customer Care Team
10/10 - Xuất sắc
Philip
17/02/2024
Philip
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Care Team trả lời vào 20/02/2024
Dear Phil,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.Warm regards,Customer Care Team
10/10 - Xuất sắc
I-Chen
08/01/2024
I-Chen
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Care Team trả lời vào 03/02/2024
Dear I-Chen,Thank you for taking the time to write this wonderful review of your recent experience. It fills us with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.
10/10 - Xuất sắc
Michael, Freising
Đi cùng gia đình
07/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
OUTSTANDING SERVICE and QUALITY!
Michael
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Care Team trả lời vào 11/12/2023
Dear Michael,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.
6/10 - Được
Sangeun
Khách đi công tác
21/11/2023
Thích: Nhân viên & dịch vụ
Sangeun
Lưu trú 3 đêm vào Tháng 11, 2023
Customer Care Team trả lời vào 29/11/2023
Dear Sangeun,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.
8/10 - Tốt
KINDY
21/11/2023
Thích: Nhân viên & dịch vụ
KINDY
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Care Team trả lời vào 29/11/2023
Dear KINDY,It was wonderful to read your comments and rest assured that we will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. We are very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.
10/10 - Xuất sắc
Brian
21/11/2023
Brian
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Care Team trả lời vào 29/11/2023
Dear Brian,Thank you for taking the time to write this wonderful review of your recent experience. It fills us with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.
8/10 - Tốt
YUNKYU
18/11/2023
YUNKYU
Lưu trú 5 đêm vào Tháng 11, 2023
Customer Care Team trả lời vào 29/11/2023
Dear Yunkyu,Thank you for taking the time to write this wonderful review of your recent experience. It fills us with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.
8/10 - Tốt
Jonathan
10/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and pleasant
The room was spacious and bed was comfortable. Cleanliness of the floor could be improved as it felt a little bit dusty.
Jonathan
Lưu trú 1 đêm vào Tháng 10, 2023
Customer Care Team trả lời vào 13/10/2023
Dear Jonathan,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.
4/10 - Kém
Roland
Khách đi công tác
03/10/2023
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Geht besser
Wchöne einganshalle aber der rest ist leider nichts. Zu teuer für die kleinen zimmer ohne Fenster. Da gibt’s besseres für den preis in Hanoi. Frühstück ok
Roland
Lưu trú 4 đêm vào Tháng 9, 2023
Customer Care Team trả lời vào 13/10/2023
Dear Roland,Thank you for taking the time to share your recent experience at our hotel. We are sorry to hear that your stay did not meet your expectations and would like to sincerely apologize for any inconvenience caused.We want all of our guests to have a comfortable and enjoyable stay, and we are disappointed that we fell short in your case. Please know that we take all feedback seriously and will use your comments to improve our services and facilities in the future.We hope you will consider staying with us again so that we can show you our dedication to providing the best possible experience for all our guests. If you have any further concerns or feedback, please do not hesitate to contact us directly.Thank you for your understanding.
6/10 - Được
waleed
10/09/2023
Not bad
waleed
Lưu trú 4 đêm vào Tháng 9, 2023
Customer Care Team trả lời vào 13/10/2023
Dear waleed,Thank you for taking the time to write this wonderful review of your recent experience. It fills us with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.
6/10 - Được
David
24/06/2023
David
Lưu trú 1 đêm vào Tháng 6, 2023
Customer Care Team trả lời vào 28/07/2023
Dear David,Thank you for taking the time to share your recent experience at our hotel. We are sorry to hear that your stay did not meet your expectations and would like to sincerely apologize for any inconvenience caused.We want all of our guests to have a comfortable and enjoyable stay, and we are disappointed that we fell short in your case. Please know that we take all feedback seriously and will use your comments to improve our services and facilities in the future.We hope you will consider staying with us again so that we can show you our dedication to providing the best possible experience for all our guests. If you have any further concerns or feedback, please do not hesitate to contact us directly.Thank you for your understanding.