4/10 - Kém
Paul
Đi cùng bạn đồng hành
19/03/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property needs upgrade and clean. We found a dead cockroach at the elevator on the ground floor for 3 days before it was removed. We got the superior room but it turned out to be inferior to a standard room. The room is so narrow you have to climb to bed from the end. The wooden front door has a wide crack that can be seen from both directions. Shower is dirty and water splash everywhere outisde the stall when in used even with the door closed. This is not their fault but there is construction going on right next door with jack hammer starting at 7:30 am including weekend. What saved our trip was the staffs, êspcially Lily Thao, she is knowledgable with the area and booked us a tour on the CATHERINE 5 stars cruise at the last-minute good price and excellent cruise. She went out of her way to help us with all our needs such as transportation, where to eat, booking flight from Hanoi to other destinations locally. She saved our trip and made our stay very pleasant despite the disatisfaction with the room. She made sure that we were move to a much better room after our cruise of Ha Long bay which is a must. One recommendation when booking hotel thru Ễxpedia dont just take the pictures for granted, it may have been taken long time ago and verify the room dimensions. This is the old quarter so it is a little dirtier and the streets are smaller so some of the tour bus cannot enter. You have to meet them at wider street. Get the deluxe room with balcony!
Paul
Lưu trú 2 đêm vào Tháng 3, 2024