Chào Hung, Cảm ơn bạn đã sử dụng dịch vụ tại khách sạn Melia Hanoi. Chúng tôi rất vui mừng khi biết bạn đã có một trải nghiệm tốt đẹp. Sự hài lòng của khách hàng luôn là ưu tiên hàng đầu, và chúng tôi sẽ cố gắng nâng cao và cải thiện chất lượng dịch vụ hơn nữa. Cảm ơn bạn đã lựa chọn Melia Hanoi. Chúng tôi hy vọng sẽ được chào đón bạn trở lại trong những dịp sắp tới. Trân trọng, Vũ Ngọc Anh Guest Experience Team

Dear Tuan, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had good time. We are glad to learn that your stay was fantastic. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and your review truly creates a source of encouragement for the entire team. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear yoichi, Thank you very much for choosing Melia Hanoi and for taking the time to give us a review. We look forward to other opportunities to welcome you back in our hotel. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Jeni, On behalf of the Hotel Management, I would like to thank you very much for having chosen Melia Hanoi for your recent stay and for taking the time to share your experiences with us. We are glad to know that you enjoyed your stay with us. Regarding the hotel facilities, thanks for your comments, we will keep working on the area of improvement you mentioned. Once again, many thanks for your feedback. We look forward to have an opportunity to welcoming you back in Melia Hanoi soon. Warm regards, Nguyen Thanh Binh Guest Experience Manager

Kính thưa Quý khách hàng! Khách sạn Melia Hanoi xin chân thành cảm ơn Quý khách đã lựa chọn sử dụng dịch vụ của khách sạn. Qua phần đánh giá của Quý khách, chúng tôi hiểu rằng Quý khách chưa hoàn toàn hài lòng với dịch vụ của khách sạn. Chúng tôi rất mong, nếu có thể, Quý khách chia sẻ thêm những ý kiến của mình với chúng tôi thông qua hòm thư: gex.meliahanoi@meliahanoi.com.vn Mọi ý kiến đóng góp đều rất quan trọng và chúng tôi luôn luôn mong muốn đem lại những trải nghiệm dịch vụ tốt nhất cho khách hàng của mình. Mong rằng chúng tôi có thể được đón tiếp Quý khách quay lại khách sạn với một trải nghiệm hài lòng hơn nữa. Trân trọng, Nguyễn Thanh Bình Guest Experience Team

Dear steven,Thank you for taking your valuable time to share your experience with us!We are pleased to know that our facilities and services had met to your expectations. At Melia Hanoi, guest satisfaction is ultimate goal and we are happy to know that in your case we have achieved it. Positive feedback like yours is truly a source of encouragement for our whole team to keep our hard work day by day.Thank you once again for placing your trust in us! We look forward to welcoming you in the near future.Kind regards,Nguyen Thuy TrangGuest Experience Agent

Dear SIMONTOV,Thank you for taking your valuable time to share your experience with us!We are pleased to know that our facilities and services had met to your expectations. At Melia Hanoi, guest satisfaction is ultimate goal and we are happy to know that in your case we have achieved it. Positive feedback like yours is truly a source of encouragement for our whole team to keep our hard work day by day.Thank you once again for placing your trust in us! We look forward to welcoming you in the near future.Kind regards,Nguyen Thuy TrangGuest Experience Agent

Dear Sungryul, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards, Nguyen Thuy TrangGuest Experience Agent

Dear ARACELI, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear David,Thank you for taking your valuable time to share your experience with us!We are pleased to know that our facilities and services had met to your expectations. At Melia Hanoi, guest satisfaction is ultimate goal and we are happy to know that in your case we have achieved it. Positive feedback like yours is truly a source of encouragement for our whole team to keep our hard work day by day.Thank you once again for placing your trust in us! We look forward to welcoming you in the near future.Kind regards,Nguyen Thuy TrangGuest Experience Agent

Dear Kyoichi, Thank you for sharing your experience with us! We are pleased to know that you found our facilities and services to be up to your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every details to deliver a seamless experience to each guest. Your positive feedback is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for choosing to stay at Melia Hanoi hotel. We look forward to welcoming you back in the near future. Best regards,

Dear Steven, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. Your comment is well noted and will be taken into improvement. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,

Dear Sumeth, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,

Dear Michael, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. We would like to express our apology about the incident occurred during your stay. Your comment is well noted and will be taken into improvement. We will remind and retrain staff to avoid the same situation happening again. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,

Dear Antonio,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

Dear Bobby,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

Dear Charles A Lopez, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,

Dear Mr. Hieu Nguyen, Thank you for taking the time to rate us on Hotels.com ! We are sorry to know that your recent experience with us was not up to your expectations. Your comments are well noted, and will be taken into consideration to improve our services in the future. Please accept our sincere apologies for any inconvenience caused. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver a seamless experience to all the guests. Thank you once again for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back soon. Best regards,

Dear Susanna,Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia!We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

Dear Jennifer,Thank you for reviewing Melia Hanoi Hotel on Hotels.com,With a rating of 6/10, we hope you can share more details about your experience at Melia Hotel, as well as your comments to help improve service quality, via email address: gex.meliahanoi@meliahanoi.com.vn. Hopefully in the future, we can continue to welcome you back for even more wonderful experiences.Best regards,

Dear Susanna, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Valued Guest, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Phong Cao, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards,

Dear Solomon, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear woo rok, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear alishia, Thank you for choosing to stay with us and for rating us on Hotels.com ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Gina, Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Datuk Husni Zai,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Lan,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Manoj,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Huu Trinh,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Andryene,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Andrea,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Valued Guest, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

Dear Ghassan, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

Dear Gilles, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

Dear wade,Thank you for choosing to stay with us and for rating us on Expedia!We apologize for the inconvenience during your recent stay and your comment will be taken into consideration to improve our services. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear Chin hwee, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear Do Youn, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Gala Delgado Guest Experience Team

Dear Yuito,It is our pleasure to receive your wonderful feedback!We are pleased to know that you found our facilities, services, location and breakfast up to your expectations. Guest satisfaction is our main objective and we are happy to know that in your case we have achieved it. Please accept our sincere apologies for the inconvenience caused during your breakfast. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work day by day.Once again, thank you for staying at Meliá Hanoi Hotel! We hope to have the opportunity to welcome you back in the near future.Best regards, Gala DelgadoGuest Experience Team

Dear Tebnoma David, It is our pleasure to receive your amazing feedback about your recent stay at Melia Hanoi Hotel. We are delighted to know that you had enjoyed our convenient location, as well as the breakfast buffet at Mosaico restaurant. We strive to provide seamless moments to all the guests and your positive comments truly motivate us to try harder every day. Thank you for staying with us! We look forward to welcoming you again in the near future. Kind regards, Vu Ngoc AnhGuest Experience Manager

Dear Yuki,Thank you very much for rating us on Expedia! We are delighted to know that you had a good experience and were satisfied with the hotel's services. Once again thank you very much for your review. Hopefully in the future, we can continue to welcome you back for similar experiences.Best regards,Gala DelgadoGuest Experience Team

Dear YOICHI, Thank you for sharing your recent experience! It saddens us to know that we were not able to fulfill your expectations during your stay. We are sorry for any inconvenience caused. If possible, please kindly provide more details, or any comments you might have. As guest satisfaction is our ultimate goal, we appreciate your feedback and will use it to improve our services continuously. Thank you once again for staying at Melia Hanoi Hotel! We look forward to hearing from you soon. Best regards,Vu Ngoc AnhGuest Experience Manager

Dear YOICHI, Thank you for sharing your recent experience! It saddens us to know that we were not able to fulfill your expectations during your stay. We are sorry for any inconvenience caused. If possible, please kindly provide more details, or any comments you might have. As guest satisfaction is our ultimate goal, we appreciate your feedback and will use it to improve our services continuously. Thank you once again for staying at Melia Hanoi Hotel! We look forward to hearing from you soon. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Craig,Thank you very much for rating us on Expedia! We are glad to know that you had a good experience with us. We strive to provide a wonderful experience to each and every guest, and your positive review is truly a source of encouragement for our whole team.Once again, our most sincere thanks for choosing the Melia Hanoi Hotel! We hope to welcome you back soon.

Dear Hiroshi, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear Christina, Thank you for your wonderful feedback!It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer