Dear Thank you very much for taking your time to make a detailed and delightful review about us, we are very happy that you enjoyed your stay at this hotel . Management and staff will be very happy to hear your review. Once again thank you very much for staying with us and we are looking forward to welcoming you back next time. Best regards

Dear Value Customer, Warm greetings from sunny Ha Noi, I trust you are doing well today. I am writing to express how deeply touched we are by your meaningful review, it was a delight to read every word of it. Thank you so much for highlighting our team. We are very much looking forward having you back soon to New Era Hotel & Villa With my best regards, Hang Nguyen

Dear Mr Dean We are most grateful that you took the time to publish this review about your recent stay at New Era Hotel & Villa and to read that you thoroughly enjoyed your experience. We really appreciate your comments regarding our booking service and our staff. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. We certainly hope to have the pleasure to welcome you again in a near future and thank you for your nice feedback. Warm regards, New Era Hotel

Dear Balakrishnan, It is with great pleasure to receive such a wonderful review of our hotel. Thank you so much for your preference and support. We look forward to receiving some of your detailed comments. Hope you will send it to your hotel on vacation in the near future. Once again, thank you for taking your valuable time to give us such kind feedback. We wish to have another chance to welcome you back in the near future Best regards

Thank you for sharing your recent experience with us. Dear Seongjun I would like to thank you for your kind and wonderful feedback and we look forward to welcoming you back for another stay very soon. Kind Regards,

Dear Go Chi wa ta Thank you for leaving a glowing review regarding your recent. It is lovely to read how excellent you found the staff and advanced facilities, and I am pleased you that you will be back soon. Your comments have been shared with all the team who are delighted with the feedback. We look forward to welcoming you back. Thank you once again.

Thank you for taking the time to write your review. I'm delighetd to read you enjoyed our QUIET SPACE. We look forward to welcoming you back again soon.

Dear Guest Thanks for the great 4* rating. I'm delighted you enjoyed your visit and the Team took such good care of you. I sincerely hope we have the opportunity to welcome you back should you be visiting Hanoi again in the future. With best regards New Era Hotel

Dear value customer Thank you so much for your glowing review of your stay here at the New Era Hotel, we are delighted to hear that you had a great experience and enjoyed the comfort of our rooms as well as the friendliness of our staff. We are thrilled to read that you were pleased with the service provided and found our room rates to be reasonably good. It has been a pleasure to welcome you and we very much look forward to you visiting again soon. Kindly regards New Era Hotel

Dear Cheng Wei, Thank you so much for taking the time to review your stay with us. I am so pleased that your felt the room amenities and equipment was a nice feature. The team at New Era Hotel are delighted that you enjoyed your dining options with us so much and we do hope to welcome you back soon. I am sorry that you were uncomfortable without shower tap was leaking, that room is the only room in the hotel we have the problem with shower tap. We will check on this and ensure it will not happen in future. Kind regards New Era Hotel

Dear Mr/ Mrs Thank you for taking your valuable time and reviewing for New Era hotel. I would like to express my deepest gratitude towards your very kind and supportingcommendation. I am pleased to know that our room , our hotel's location, our staff performance met your expectation. We regret that you anonymous comments if possible we would like to know your name to express gratitude. Thank you for staying with us. We wish to have another chance to be at your service in the near future. Best regards

Dear Mr/ Ms I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the room quality Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area. Best regards

Dear Mr Gochiwata, Thank you so much for taking the time to write a review about your stay at NewEra. We are delighted to see that our location suits your trip. Our ultimate goal is to provide service and satisfy all our customers. Please introduce us to everyone and we hope to serve in the near future. Thank you so much ! Mr David _ Sales Manager

Dear, We would like to thank you for having chosen New Era hotel & villa for your stay in Hanoi on this occasion and spending time on sharing your experience, your feedback is important for us to assess how we are meeting your expectations. We apologize to you for your unsatisfactory experience during your stay with us. In terms of transportation, it seem to be misunderstanding between you and the driver, because we are very proud of our high - class and luxury taxi service to customers conveniently and fast. If you could feedback immediately this situation for us, the problem would be solve clearly . Please rest assured that your honest feedback is of critical importance and that I have discussed with manager so that corrective action can be taken.. We do hope to have another opportunity to welcoming you to our hotel and show you our up-graded product and to serve you better. Once again, thank you for your comments and again my apology. We look forward to welcoming you back to the hotel on a future visit to Hanoi. Yours sincerely,

Dear guest, Thank you for spending your precious time to share with us your feedback about the hotel's service quality. We would like to send our apology for any inconvenience you've experienced during your stay at our hotel. The team is working really hard to improve their English and to bring a more comfortable for guest to enjoy .The words have been well delivered to our Quality Control Manager and will be seriously discussed to improve the service quality as soon as possible. We really hope to have the opportunity to welcome you back at New Era Hotel with more exceptional service quality in the near future. Thanks and best regards, New Era Hotel.

Dear Customer from Hotels.com Thanks for taking the time to review our hotel. We’re so pleased that you enjoyed your time with us and we're delighted to hear that you enjoyed our quiet area. Your feedback means a lot to us. Thanks for choosing New Era Hotel and we look forward to welcoming you back to one of our hotels in the future. Best regards, Hang Nguyen

Hello Mr Lggy Thank you for staying with us and giving us a pleasant review! We appreciate your feedback and we are glad that you have enjoyed your stay. Rest assured that your suggestion will be taken into consideration by the management. Looking forward to see you again next time! Best regards, Hang Nguyen