Chào anh Tran, Lời đầu tiên, thay mặt khách sạn cảm ơn anh đã góp ý về dịch vụ của Ping Hotel. Chúng tôi đã ghi nhận và sẽ cố gắng hoàn thiện hơn về chất lượng để khách hàng cảm thấy hài lòng khi lưu trú tại đây Về phí trả phòng muộn là 400,000 vnd, khoản này đã được nêu rõ ở giao diện đặt phòng là 20$ và thời gian trả phòng chính xác của mình là 15:36:05 ngày 21/10/2020. Như vậy thì khách sạn đã làm đúng theo nguyên tắc đã thông báo từ trước với khách hàng. Sẽ thật tốt hơn nếu a Tran phản hồi trực tiếp tại khách sạn thì chúng tôi đã có sự linh động về phí charge trong trường hợp này. Chúng tôi rất cảm ơn ý kiến đóng góp của anh. Nếu như được anh tin tưởng và ủng hộ trong thời gian tiếp theo, khách sạn sẽ miễn phí phí trả phòng muộn đối với booking của mình trong vòng 3 tiếng kể từ thời gian check out theo quy định khách sạn. Rất mong được đón tiếp anh sớm Bộ phận kinh doanh, Vy Tuấn

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour through our museum galleries. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Dear Sir/Madam, Thank you for choosing to stay with us at Ping Hotel and sharing your valuable feedback to our service efficiency during your stay. Your feedback will be shared with all our team members and will be a great support to encourage the morale of all our employees and improve the quality of service and facilities for all our esteemed customers Thank you again for your review and looking forward to welcoming you soon for the next experience Best regards,

Dear Mr Joel, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Wish all the best for you, your wife & your daughter, Mary Best regards, Edward

Dear Sir/ Madam, Thank you for choosing to stay with us at Ping Hotel and sharing your valuable feedback to our service efficiency during your stay. Your feedback will be shared with all our team members and will be a great support to encourage the morale of all our employees and improve the quality of service and facilities for all our esteemed customers Thank you again for your review and looking forward to welcoming you soon for the next experience Best regards, Edward (Mr)

Dear Sir/ Madam, Thank you for choosing to stay with us at Ping Hotel and sharing your valuable feedback to our service efficiency during your stay. Your feedback will be shared with all our team members and will be a great support to encourage the morale of all our employees and improve the quality of service and facilities for all our esteemed customers Thank you again for your review and looking forward to welcoming you soon for the next experience Best regards, Edward (Mr)

Dear Mr. Tsunehisa, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards

Dear happy guest, Thank you for your good comment and advice. I hope to see you again soon. Kind regards,

Dear guest, Thank you for taking time review. I am sorry about the noise which the underconstruction area made. They will finish soon within 2 months. Thank you & see you again soon.

Dear Ms Wan lan Sandra, I am sorry to see your bad review at our hotel. If you have anything else to share do not hesitate to contact me directly. Thanks & best regards,

Dear Mr. WoonJee, Thank you very much for your review and perfect rating. I am sorry for not writting you in Korean. We hope to see you soon at Ping Hanoi Hotel. Kind regards, Hong Nguyen, Owner

Dear Mr Ruoping, Thank you very much for taking time review our hotel. I hope to see you again soon.

Dear Happy Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Dear mr. Ewar, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind regards, Hong Nguyen| Owner

Dear Mr. Young Hyun, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. The surrounding area is now under construction a park and will be finished soon! We look forward to welcoming you back to our hotel in the future. Sincerely, Hong Nguyen | Hotel Owner

Dear guest, Thank you very much for taking time review our hotel. I hope you can share more about your stay so we can improve our service. See you soon in Hanoi.

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff and breakfast made your stay pleasant. Do checkout our Facebook /pinghanoihotel for promos that you might be interested in. Looking forward to seeing you again soon.

Hello happy guest, Thank you for choosing our hotel, and for taking the time to write a review! I am sorry that I can not write to you by Chinese. We are so glad to hear that you enjoyed your accommodations. Beside I wish you had better experiences. The are many convenience store nearby the hotel, the nearest one is just 100 meters! If you asked any staff would have shown you. And about the construction, I am so sorry that we could n't fix this. Anyway It has finished this time. We look forward to welcoming you back to our hotel in the future. Sincerely,

Dear happy customer, Thank you very much for chosing our service and taking time review our hotel. If you would like to stay in room with big window, city view please chose Deluxe or Executive type room. Superior is room with small window only. We will have a big renovation to improve everything soon. I hope to see you again at our hotel to enjoy the improvement. Kind regards,

Dear Mr. Koichi, Thank you very much for your comment. I can see our staff made you pleasant. I hope you can give us a perfect score at the next time you stay here.

Dear Mr Chia-jui, Thank you for your positive comments. I and especially restaurant's staff are so glad to hear that you enjoyed your stay and our breakfast! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Dear traveler, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Kindly regards, Hong Nguyen, General Manager

Dear valued customer, Firstly, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time you stay, our heating system had a problem. Once again i am so sorry about this. If you give us a chance to earn back your trust, I can assure you that your next stay will be both enjoyable and comfortable. Kindly regards, Hong Nguyen, General Manager

angie_elle_shさん, もホテルを推薦していただきありがとうございます。お客様がご満足いただけたのと同様に、私たちホテルスタッフもお客様のご要望にお応えできた事にとても満足しておりますし、楽しい時間を過ごす事ができました。またのお越しを心よりお待ち申し上げます。

소중한 Mr Sungjoo, 이 문제에 대한 관심을 가져 주셔서 감사합니다. 네 나쁜 경험 때문에 너무 유감이야. 그 당시에는 인근의 건물이 지어졌고, 우리가이 문제를 해결할 수 없었기 때문에 미안합니다. 이제 모든 것이 향상되고 훨씬 나아졌습니다. 나는 Ping 호텔에서 다음에 머무를 때 최선을 다할 것입니다. 최고의 편안함과 편리함이 제공 될 것입니다! 친절하고, Van Hong Nguyen, 총감독