I went to Hanoi on 25 - 29 October 2017 and stayed at Rising Dragon Villa Hotel that I booked via Expedia . This room was quiet small but bad was so comfortable! Breakfast in the hotel was not included so we need to pay more $USD 5 that would be ready around 6.30AM. According to staff, They were friendly, helpful, and spoke very well English. They arranged the impressive trip for me to Sapa for 2 days 1 night.
Regarding areas of improvement, in term of the trip as I mentioned before they arranged the program for me but they didn't tell me clearly what am I going to do or gave me the schedule of the trip to me. They should create the itinerary and give it to every their customers. In addition, in term of information even though they could write and spoke English well but they didn't tell me clearly details like payment, transportation, and trip. Last day of the trip, the staff told me before It was started that last day of the trip the bus will drop me at the hotel so I shouldn't be worried about that. In fact, the bus dropped everyone at the bus station and I was waiting for the picked up but no one appeared. So we need to I rode pillion on a motorcycle taxi to the hotel. It made me so disappointed. They should improve professional skill in term of coordinating.