Dear Sir/Madam, Thank you so much for your wonderful feedback about our hotel and services. We are very happy to know that you enjoyed the stay. By the way we would like to say thank you for choosing our hotel and will look forward to welcome you back again soon! Best regards, Sales Manager

Dear Mr. Luc, Thank you very much for sharing experiences. We are so happy to hear that you enjoyed your stay with us especially services from staffs, room, breakfast, local...exceed your expectation. We are looking forward to welcoming you again at Shining Central Hotel & Spa in the nearest furture-your Home in Hanoi. Best regards,

Dear Mrs. Jessica Givens,First of all, on behalf of the Shining Central Hotel Hanoi. I would love to say thank you so much for choosing our hotel for your trip in Hanoi.I am indeed concerned to see that your experience with us was not fully up to your satisfaction and that you felt let down by some aspects of your stay. I sincerely thank you very much for taking time to share your objective comments and suggestions regarding your stay in our hotel. All your feedback is well-noted and being sent to relevant departments for further seriously internal discussion to make sure the problem never occurred again and improve our services to bring the better experience for the customers.Please forgive us that we had to close the hotel for the past 2 years due to the Covid-19 epidemic, the hotel has just reopened and there are many more shortcomings, limitations...) and we are still working hard to improve.Dear Mrs. Givens, once again, on behalf of Shining Hotel, I sincerely apologize for the inconveniences during your stay at the hotel. We do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Once again, thank you so much and we wish you health and happiness always.Kind regardsDuong Minh Ha(Mr)General Manager

Dear Meredith, Thank you so much for staying at Shning Central Hotel & Spa and your feedback. The construction noise is from our neighbor and we are trying to control it a bit difficult. We hope to have other chance to welcome you again! Best regards,

Dear Sir/Madam, Thank you so much for staying at Shining Central Hotel & Spa and your feedback. We hope to have a chance to welcome you again in the furture! Take care and best regards,

Dear Sir/Madam, Thank you so much for choosing our Shining Central Hotel for your holiday in Hanoi and your feedback. We are so happy to know that you enjoyed the stay with us and hope to welcome you again soon. Best regards,

Dear Sir/Madam, Thank you for staying at Shining Central Hotel and your feedback. Everyday we try our best to improve our services and hope to have other chance to welcome you back in the future. Best regards,

Dear Clifford, Thank you very much for choosing Shining Central Hotel for your stay in Hanoi and your nice feedback. We are glad because your services met our expectation specia staff, hotel rooms, localion and breakfast. We hope to have other chance to welcome you again in the future! Best regards,

Dear Chicago, Thank you so much for staying at Shining Central Hotel and your feeback. We hope to welcome you again soon! Best regards,

Dear Fabio, Thank you for staying at Shining Central Hotel and your feedback. We are happy to know that our hotel and services meet your expectation. We hope to welcome you again soon! Best regards

Dear Sverrier, Thank you for staying at Shining Central Hotel and your feedback. We are very happy because our hotel and services meet your expectation. We will look forward to wecoming you again soon! Best regards,

재희님께, 우리와 함께 해주셔서 감사합니다. 우리는 그것을 감사하고 앞으로 다시 당신을 환영하기를 바랍니다! 친애하는,

Dear Sir/Madam, Thank you for staying at Shining Central Hotel and your feedback. We appreciate it and try to fix the shower design. Hopefully we will have other chance to welcome you back in future! Best regards,