Dear Valued Guest,We are happy to know that you were satisfied with your stay at Smarana Hanoi Heritage. We hope to see you again in the not-too-far future!

Dear Valued Guest,We are sorry for the inconvenience you encountered at our property. However, since the room is not available until 2PM as clearly written in the policy, we couldn't assist you with checking in at 9AM. We hope for your kind understanding.

Dear Valued Guest,We are honored to serve you in your memorable moments. We sincerely appreciate you taking the time to leave such a thoughtful review. It has been a great pleasure to know that you have been satisfied with our decoration, dining, shuttle, staff's service, the entire environment and enjoy your stay recently at Smarana Hanoi Heritage. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. We will be delighted to have you back here at Smarana Hanoi Heritage if your plan allows so. We promise to make your next trip an even more memorable one.

Dear Valued Guest,We thank you for your kind review. We would love to have you back at Smarana Hanoi Heritage whenever your plan allows so.

Dear Valued Guest,Once again, please accept our sincere gratitude for choosing Smarana Hanoi Heritage. We are happy to hear that you have had a wonderful experience staying with us in the heart of Vietnam. Our commitment to service and guests’ satisfaction is our primary concerns, and for that, we thank you for taking the time to review Smarana Hanoi Heritage. We wish you continued safe travels and do look forward to receiving you again in the not too distant future.

Dear Mr./Ms. Gallar Luzio,It has been a great pleasure to know that you enjoy your stay recently at Smarana Hanoi Heritage. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us!We sincerely hope you enjoy your stay and will come back again. Smarana Hanoi Heritage always welcomes you.Best regards,Smarana Hanoi Heritage.

Dear Mr./Ms.Adrian Gobel,Thank you for your kind compliments regarding our services throughout your stay at Smarana Hanoi Heritage. It is always a pleasure to be a part of your trip. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back soon to share an even more positive feedback.

Dear ms. Trinh Le,It has been a great pleasure to know that you enjoy your stay recently at Smarana Hanoi Heritage. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us!

Dear Mr./Ms. Damon Donnelly,Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important to us and your positive feedback will help us with our continuing effort to improve the service quality.It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will come back with us on your next Hanoi trip.Best regards,Smarana Hanoi Heritage.

Dear Mr. Thanh Cong,Thank you for your stayed with us at Smarana Hanoi,We are delighted to hear your feedback that is always our desire to bring the memorable experiences to you and our guests. A seasonal fruit basket will be offered for your next stay as our sincere. Thank you again and we hope to see you soon!NelsonE-Com Manager