Hồ bơi trong nhà

Nhận xét về Super Hotel Candle

4 out of 5
Super Hotel Candle
287-301 Đội Cấn, Ba Đình, Hà Nội

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 196/420 nhận xét" "
Đánh giá 8 - Tốt. 171/420 nhận xét" "
Đánh giá 6 - Được. 35/420 nhận xét" "
Đánh giá 4 - Kém. 13/420 nhận xét" "
Đánh giá 2 - Tồi. 5/420 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Kyung Koo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
생각보다 주변이 산만하고 외진곳이었네요.
Lưu trú 3 đêm vào Tháng 5, 2024
Hotel Management trả lời vào 20/05/2024
Dear Mr. Kyung Koo,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

8/10 - Tốt

Johann

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Schöne Unterkunft. Sauna könnte eine Renovierung gut gebrauchen. Service sehr freundlich und kundenorientiert.
Lưu trú 3 đêm vào Tháng 3, 2024
Hotel Management trả lời vào 17/05/2024
Dear Mr. Johann,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

8/10 - Tốt

Hiroshi

Đi theo nhóm
いつも使っているホテルで使いやすい
Lưu trú 3 đêm vào Tháng 5, 2024
Hotel Management trả lời vào 06/05/2024
Dear Mr. Hiroshi,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

10/10 - Xuất sắc

SHINJI

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Management trả lời vào 06/05/2024
Dear Mr. SHINJI,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

8/10 - Tốt

tsuneo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテルは、ゴールデンウィークなので、洗濯機付きの、広いツインで予約しました。 グレードアップされたのかはわかりません。 部屋のセキュリティボックスが壊れていました。使えなかったです。 それなりの部屋を予約しましたつもりなのですが、残念でした。 スーツケースの鍵をかけることで代用しました。 お部屋の広さや料理は満足です。 日系のスーパーホテル系列なので、日本国通じると思ったのですが、ほとんど英語対応で、グーグルの翻訳アプリを使いました。 近くに日本大使館があるので、その周りに、日本食レストランガタクサンあり、安心して食事ができました。
Lưu trú 4 đêm vào Tháng 4, 2024
Hotel Management trả lời vào 06/05/2024
Dear Valued Guest,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Management trả lời vào 13/05/2024
Dear Mr. Takashi,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフの対応が良い
Lưu trú 5 đêm vào Tháng 4, 2024
Hotel Management trả lời vào 22/04/2024
Dear Mr. Takashi,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Hotel Management trả lời vào 13/05/2024
Dear Mr. Takashi,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

8/10 - Tốt

Takuro, Niza

Hotel Management trả lời vào 06/05/2024
Dear Mr. Takuro,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

8/10 - Tốt

Alfredo, Spring

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
"Clean hotel with exceptional staff; however, the apartment-style rooms, particularly the bathrooms, are due for an update."
Lưu trú 5 đêm vào Tháng 4, 2024
Hotel Management trả lời vào 15/04/2024
Dear Mr. Alfredo,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

8/10 - Tốt

Takuro, Niza

Khách đi công tác
Thích: Nhân viên & dịch vụ
マッサージを利用しましたが、リラックスできる物でした。スタッフの方も皆丁寧でまた次回ハノイ滞在時は利用したいと思います。
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Management trả lời vào 15/04/2024
Dear Mr. Takuro,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

8/10 - Tốt

Alfredo, Spring

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Rooms were ok but the bathrooms need updating. Rust on metal panels are very visible especially on the corners on the shower enclosures.
Lưu trú 4 đêm vào Tháng 4, 2024
Hotel Management trả lời vào 15/04/2024
Dear Mr. Alfredo,Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of SUPER HOTEL Candle, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel Management trả lời vào 20/03/2024
Dear Mr. Takashi,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.

10/10 - Xuất sắc

Akira

Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Management trả lời vào 09/04/2024
Dear Sir/Madam, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Hiroshi

Khách đi công tác
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
いつもルームアップグレードして頂き有難うございます。 次回は5月に行きます。 次回もよろしくお願いします。
Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Management trả lời vào 11/03/2024
Dear Mr. Hiroshi,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

6/10 - Được

Tom, Westminster

Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Management trả lời vào 21/03/2024
Dear Mr. Tom,Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.

10/10 - Xuất sắc

Matti

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mukava hotelli, siisti, hyvä palvelu, pikku kauppa alakerrassa oli kiva yllätys. Ainut huono asia katu hotellin edessä, mahdoton liikenne päivä aikaan, muuta eihän se ole hotellin vika. Voin suositella.
Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 09/02/2024
Dear Matti, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Jeffrey L

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 03/02/2024
Dear Jeffrey L, Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

8/10 - Tốt

Masako

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
プール、大浴場があって、子供連れにはとても良かったです。浴槽付きの広いお部屋にしたので、お部屋でも入浴出来たし、洗濯が出来て本当に助かりました。フロントの方で日本語が話せる方がとても親切で、毎回タクシーを呼んでいただく際助かりました。設備は少し古いですが綺麗にされています。残念だったことはお部屋のシャワールームの方の排水が悪かったことです。体調を崩してしまった子供にはルームサービスのうどんとオレンジジュースがありがたかったです。
Lưu trú 6 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 29/01/2024
Dear Mrs. Masako, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

4/10 - Kém

David

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 29/01/2024
Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.

10/10 - Xuất sắc

Arvinder

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and great staff , excellent customer service
Lưu trú 5 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 19/01/2024
Dear Mr. Arvinder,Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

2/10 - Tồi

KENICHI

Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 29/01/2024
Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.

10/10 - Xuất sắc

MANAMI

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 09/01/2024
Dear Mrs. Manami, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

8/10 - Tốt

Adrian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Family suite was very spacious and facilities good. Clientele and services (food, language etc) appear to be aimed at Japanese and Korean visitors. Breakfast is standard buffet breakfast - good but not exceptional. Traffic is very heavy and location not very central but Grab was very efficient, cheap and quick to get around even in peak hour.
Lưu trú 4 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 09/01/2024
Dear Mr. Adrian, Thank you kindly for sharing your nice comments with us. I was delighted to learn that your recent stay with us was well looked after. I shall share your comments with our team, and particularly with Mr. Đạt, whom I am sure will be delighted to learn that their efforts did not go un-noticed and that you thoroughly enjoyed our hotel services and facilities. From all of us at SUPER HOTEL Candler, thank you again for your nice comments and look forward to having the privilege in the near future to welcome you back!

10/10 - Xuất sắc

SHUNSUKE

Lưu trú 3 đêm vào Tháng 12, 2023
Hotel Management trả lời vào 31/12/2023
Dear Valued Guest,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated.From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.Thank you and HAPPY NEW YEAR 2024!

8/10 - Tốt

Ole Hvas

Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Management trả lời vào 30/12/2023
Dear Mr. Ole Hvas,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

6/10 - Được

masaru

Hotel Management trả lời vào 19/01/2024
Dear Mr. Masaru,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.

10/10 - Xuất sắc

Takashi

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
良いホテルです
Hotel Management trả lời vào 20/12/2023
Dear Mr. Takashi, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Fujimura

Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 20/12/2023
Dear Mr. Fujimura, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

KEN

Lưu trú 4 đêm vào Tháng 12, 2023
Hotel Management trả lời vào 12/12/2023
Dear Valued Guest,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Yong

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is sauna and pool. Bidet and good mattress
Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 30/11/2023
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.

10/10 - Xuất sắc

Kento

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
総合的に良かったです。
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 29/11/2023
Dear Mr. Kento,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.

10/10 - Xuất sắc

HIROSHI, CHIGASAKISHI

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nice
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 12/12/2023
Dear Mr. HIROSHI,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Francesco

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 20/12/2023
Dear Mr. Francesco, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Daisuke

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
無料アップグレードで使いきれない大きい部屋にしてくれた。朝食もおいしく、外がうるさい以外は全く文句がなかった。シャワーだけでなくお風呂が付いているし、ウォシュレットも付いていて快適です。
Lưu trú 4 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 29/11/2023
Dear Mr. Daisuke,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Francesco

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super Hotel Candle is a 4 star hotel that strives to provide a 5 star service. Rooms are spacious and comfortable, food is good and with plenty to choose from even for a picky eater like myself, and personnel will try to satisfy any request. Third time in this hotel and for the first time i had a massage, too bad i haven't had more of them, extremely relaxing. I will come back for sure and i recommend this hotel for short and long stays.
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 29/11/2023
Dear Mr. Francesco,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Francesco

Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 20/12/2023
Dear Mr. Francesco, Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of SUPER HOTEL Candle, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.

10/10 - Xuất sắc

NGOC-LIEN

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel Is very nice and the staff is excellent.. The breakfasyis great and offer lots of choice. The area is easy access (by car) to many nice shopping areas. But Hanoi is crowded , cannot escape that!
Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 23/11/2023
Dear Mrs. Lien,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.

8/10 - Tốt

MASATO

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 20/11/2023
Dear Mr. Masato,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
ホテルスタッフが皆親切で対応が良いです。
Hotel Management trả lời vào 17/11/2023
Dear Mr. Takashi,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテル従業員の対応が素晴らしいホテルです
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 17/11/2023
Dear Mr. Takashi,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
良いホテルです
Hotel Management trả lời vào 17/11/2023
Dear Mr. Takashi,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
素晴らしいホテルです
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 17/11/2023
Dear Mr. Takashi,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Paal Fredrik

Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Management trả lời vào 20/11/2023
Dear Paal Fredrik,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was great and spacious. Breakfast buffet was average
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Management trả lời vào 01/11/2023
Dear Mr. Stephen.Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

TAKUO

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Management trả lời vào 27/10/2023
Dear Mr. Takuo, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Takashi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
カードキーが1枚しかもらえないのが不便
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Management trả lời vào 25/10/2023
Dear Mr. Takashi,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.

8/10 - Tốt

Hiroshi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
部屋をアパートメントタイプにアップグレードになっていて良かった
Lưu trú 3 đêm vào Tháng 10, 2023
Hotel Management trả lời vào 09/10/2023
Dear Mr. Hiroshi,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.

10/10 - Xuất sắc

Precilla

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Pleasant
Comfortable stay. Rooms large and spacious and staff very courteous. Very nice experience overall.
Lưu trú 3 đêm vào Tháng 9, 2023
Hotel Management trả lời vào 09/10/2023
Dear Mrs. Precilla and Family,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.

8/10 - Tốt

Tam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Management trả lời vào 28/09/2023
Dear Valued Guest,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.